Reviews 2.5
145 total
Shawn
1 reviews US
Worst bank in the World!!!
Worst bank in the World!!! Phoned their customer service to report missing debit card and they cancelled the wrong card even after being told to make sure they cancelled the correct card. Now I have been two weeks without any debit cards and I phoned them and they are saying they cannot see where they have been mailed out. The local Woodforest was excellent but then when you get ahold of corporate it is the worst. I will be finding myself another bank!!!
Date of experience: November 23, 2021
RENEE WILLIAMS
1 reviews US
Horrible bank !!
Horrible bank !!! They do not help their customers like they claim , they let fraudsters steal your money and refuse to give it back
Date of experience: December 09, 2021
Jessica King
1 reviews US
DO NOT BANK WITH WOODFOREST BANK!
DO NOT BANK WITH WOODFOREST BANK!! They will not easily reimburse your money back in an event of an unauthorized transaction. You will have to file a dispute and an investigation will have to be done before you can get your money back. & It’s still a 50/50 chance of you actually getting your money back. If you have made previous transactions with a certain company, and then have an unauthorized transaction with that same company, THEY WILL NOT DISPUTE ANY OF YOUR MONEY BACK JUST BECAUSE OF PAST AUTHORIZED TRANSACTIONS!! They will basically call you a liar and it will be a lost on your end. DO NOT BANK WITH THEM!! Bank with a bank that will take care of you no matter what!!
Date of experience: December 13, 2021
Carmel Sileo
1 reviews US
Great Customer Service
I opened an account here because at the time it was in a convenient location for me. I've kept it because Woodforest's customer service is top-notch. It's like a small town bank with a personal touch, I always communicate with actual human beings when I call or email. The tellers at my branch are stellar. Also, Woodforest has strong privacy and security protections that I appreciate very much. Also love that they keep evening and weekend hours, it's so convenient. Highly recommended if you want a bank with convenient hours and great service.
Date of experience: December 30, 2021
MC
1 reviews US
Accused Of Being A Criminal
An employee at 12620 Woodforest on 12/29 accused me of committing fraud after I deposited a cashier's check in the ATM the night before. I'm a long time customer there with two accounts, personal and business. It was a cashier's check that came from First State Bank in Clute. It was a gift from my family member. The check didn't show up at all, no sign of a deposit on my account. She told me that means it's fraud. I told her it's not fraud. She insisted it was fraud. So I asked her to please give me my check back. Two ladies looked in the ATM and said it wasn't there. They were lying. I asked them to look again and they suddenly found it the second time. There were only two people working there and I didn't get her name, but she is the only Hispanic woman that was there at 9:00 a.m. on 12/29. The security guard woman was trying to intimidate me when she overhead everything. She still insisted it's fraud for NO REASON. She didn't even try to verify it before accusing me of being a CRIMINAL! I asked the teller to verify the check. Instead of doing her job on her own like a normal person, I had to ask her to verify the check. She googled and called the WRONG bank and said it can't be verified, it's fraud. The bank's phone number is ON the check but she didn't call it and she could've confirmed the number by typing in the CORRECT bank name and address on Google, but she didn't. I have the receipt for my cashier's check and I called them and it was immediately verified. She didn't want to give me my check back. A $4,500 dollar check from my relative who is a high profile successful commercial real estate developer and the check was from his company with the company name on it! This worker is telling me I'm trying to commit FRAUD. She actually believed that she could ROB me of $4,500. She refused to do any part of her job correctly or professionally. She is not only unhelpful, she is extremely rude and accusatory. She is completely INEPT and INCOMPETENT to be employed at a BANK. This type of personality should not be employed at a bank and accusing customers of being CRIMINALS! Just because she is CLUELESS, doesn't mean she can accuse the customer of any wrongdoing. I finally was able to get my check back after much back and forth, and went to the other location at 13301 East Freeway. The person who helped me is named Dora, I think. She is smart, helpful, extremely professional. She knew exactly what happened. She said the ATM mistakenly denied it. She immediately called the correct bank and verified it. Something that was so simple turned into getting abused, belittled, intimidated and accused just because that person doesn't know how to work at a bank.
Date of experience: January 02, 2022
Edward Enk
1 reviews US
this bank is a joke they do not run a…
this bank is a joke they do not run a professional business i have tried for month to get access to my online banking called customer service its waist time and money . go anywhere but this bank.
Date of experience: January 05, 2022
Gban
1 reviews US
I have been a Woodforest customer for…
I have been a Woodforest customer for over 15 years and they used to be great, now they are absolutely horrendous. It would take me hour to write up all the issues that I have had with them in the last 3 years. And it culminated with them canceling my corporate account after opening it due to some 'system failure'. I am talking to my attorney about action that I can bring against them, They have cost me much grief, finances and problems. Sad, sad sad. Great bank gone really bad, I mean really really bad. I will say there have been some great employees but as I said today to one of them, "It's not you, it's just that you work for a crappy bank!
Date of experience: January 25, 2022
Peace Maker
1 reviews US
Objectivity
I attempt objectivity as a former banker however this business seems to be a startup. I am an advocate for diversity but I cant count how many mixups i have had with customer service because of language barriers. I cant help but think their employment of minorities is for tax credits & lower wages primarily. Not for the sake of diversity and equality because in fraud, claim etc., there needs to be clear communication however after 6 interactions, I have yet to speak with anyone who understood me nor I them without restating the facts several times. Their ATM's are basically useless and their practices require serious review. They lock my card and notify me days later after i have been embarrassed repeatedly by failed attempts. I am happy they want to secure my card for out of the norm transactions but such drastic measure and poor communication is not the way! I was leary since I could only find them in Walmarts, a store I abhor however I gave them a shot. I planned to open a cd account but I would never considering how they handle a basic checking. And lets not discuss the odd fee template they assign. Not the best people unless you cant get an account anywhere else
Date of experience: February 12, 2022
Jessi Biddle
1 reviews US
Worst bank ever.
Worst bank ever.
Date of experience: February 14, 2022
Joyce McNair
1 reviews US
Terrible bunch of thieves
Terrible bunch of thieves. Makes me wonder how crooked is Walmart to allow them to do business in their stores. They must be getting one hell of a kick back. They took $30 from $100 l opened the account with because l didn't make a deposit soon enough. If they have banks in hell, that's where all their employees will be!!!
Date of experience: February 28, 2022
Ashley
1 reviews US
Whatever that lady is that answers the…
Whoever that lady is that answers the phone for customer service, I believe her name is Georgina. She’s very rude, I was asking a question about my card and she sounded annoyed and hung up the phone on me. Very unprofessional.
Date of experience: March 01, 2022
Rachel Wellborn
1 reviews US
If I cud giv 0
Years ago I had Woodforest Bank it was the best bank oh my five kids and their boyfriends and girlfriends and husbands and wives came to Woodforest Bank my friends the people I worked with all of them came it was the best bank! THATS WHERE IT ENDS PPL…. I left the bank and came back a few years later the young girl that signed me up treated me like to her mother her whole life but couldn’t she was hateful she was rude she was disrespectful it was almost like she was trying to win the number one place for being the meanest and rudest customer service lady at Woodforest Bank !!!!! My daughter has the same name as me so the taxes took $286 out of my account instead of my daughter account and windy internal revenue system says you don’t owe money people you know you don’t owe it they said that it was another person with the same name and address I told him right then I know exactly what happened!!!! Well of course nothing was done years later this is where it starts I come back to Woodforest the mean girl I say do I get the silver account and she says so hateful it depends on if you owe us money or not and I said well if anything you guys owe me money because of the taxes thing it turns out that somehow I owe $31 that’s not even true because when I close my account they gave me money back she was so rude and treated me like somebody who had let their bank account go so it was rude from then on they messed up my card when they sent it to me first they didn’t give me one then they wanted to charge me for it every time I went in and every time I called it was the same thing just rude rude acting like I’m disturbing them never can help me with anything I ask I always end up losing like the money or not having a silver account AS IVE FINALLY MADE IT TO THAT AGE!!! I have to wait a year!!! I just got off the phone with them they needed to fix my Apple Pay I’m on the side of the road about not to run out of gas and they want my debit card number? if I had my debit card number I wouldn’t be on the side of the road!then they wanted to know which bank I opened it at and there’s two different ones I opened it at so I told her if it wasn’t the one it was the other she wouldn’t let me do it so I asked to speak to a supervisor and the supervisor said if I don’t have my card with me I can’t do it!!! if I had my card with me I wouldn’t be on the side of the road🙄 so the supervisor had said some thing that wasn’t true so I finally called back and this lady when she said it wasn’t the one in Fredericksburg I said is it the one in Charlottesville? and she said yes! now the other lady wouldn’t let me do that so are these people going to be consistent?? in their supervisors don’t know ??? as much as the people that you’re on the phone with 🙄and they just get rude or there was such a language barrier there I couldn’t understand her she couldn’t understand me but I guarantee you this when I hung up she understood those words !!!!🤬😳 So this last lady I got off the phone with WAS GREAT!!!! I was getting ready to call and cancel my account go in there or everything!!!! IMA leave it for a little longer😳 I don’t know ?but I have never put a review or a bad review or anything like that but this is just too much!!!!🤬 this bank is too much😡 I told them “you guys have enough customers that if I’ll leave it doesn’t matter to you guys “even though it should but I see from these reviews !!!!there’s more than one customer that’s not happy with this dumb BANK🙄
Date of experience: March 02, 2022
customer
1 reviews US
Never do business with this banks…
Never do business with this banks merchant services. I purchased a POS System for over $1k from Woodforest Bank and ot was defective now they don't want to refund me for a defective piece of merchandise. They keep trying to charge my account when I canceled the services. A guy named Bryce was acting as if he was going to help me but it seems like he's giving the run around. I'm trying to reach a manager but it seems impossible. I'm livid!
Date of experience: March 29, 2022
Bell Boy
1 reviews US
Woodforest bank has the worst service I have ever seen!
Woodforest bank has the worst service I have ever seen in all my years of dealing with banks. Customer phone support is just so terrible put on hold for more then a hour from there US base customer service. Teller at their Kernersville NC 27284 Brank took money from my account and gave it to someone else using my account number, This is fraud, and when trying to get it fixed thru phone no one cared and I was on hold for over 1 hour. I had to drive to the branch over 15 minutes away to have it fixed. Using my gas which we know is very high. Different teller at the bank did help me and they put the money back in my account that IMO that was taken from me with very poor teller service!!! Beware of trusting this Bank!!
Date of experience: June 25, 2022
Ora Chapman
1 reviews US
8779687962 is the Worst
8779687962 is the Worst. If you have a question and wants to DISPUTE something they will AUTOMATICALLY CUT YOUR CARD OFF and not tell the CUSTOMER til your paying for somthg. WHO ASKED THEM TO DO THIS & WHY? Its like their looking for WAYS, TO CHARGE THE CUSTOMERS FOR A NEW CARD PLUS THE HELL OF US, contacting ALL out AUTO PAY and ONLINE apps to change the Credit CARD. Not OKAY AT ALL. If it wasn't for the wonderful CS guys inside walmart of our WF banks on 64w, We would leave this bank. New cards is a lot of work changing. Freeze the card, don't STOP the card and make sure its okay b4 doing over a $9.56 dispute. Sickrns me with all this xtra stress.
Date of experience: July 22, 2022
Sounds like we need to learn more details of the situation. Please send an email to [email protected] with your contact information so that we can look into this.
Peter Carlson
1 reviews US
Not what it used to be
I've been doing business with this bank - same branch - for 12 years, and things have really gone downhill. There have been more than half a dozen branch managers (they usually stay about 18 months), and even tellers who've been there for years are displaying an "I don't give a damn" attitude to their customers. The local branch is no longer opening on time, they're not answering the phones and their new stock phrase is "do that yourself online." They simply don't care anymore. I am currently looking for a new bank.
Date of experience: July 26, 2022
Sounds like we need to learn more details of the situation. Please send an email to [email protected] with your contact information so that we can look into this.
Paulette Gibson
1 reviews US
Extremely bad banking service.
I opened a checking account early May 2022 with a deposit transfer from another bank. Checks were ordered at the time of opening and by mid June I still had not received the checks. So I stopped in to the branch to find out why. The lady researched and couldn't figure out the reason, so she re-ordered. On July 5 the bank sent me a notice stating they're closing my account. No explanation given. An account barely two months old. I called and asked if they can transfer my funds back to my original bank. No. I have to go into the branch and sign. I go in a few days later, and the teller discovered the account was already closed and was told the check was mailed July 23. August 3, still no check, I checked on the check's whereabouts. I was given a USPS tracking number that showed 'In transit'. Hmm!! All I want is my money back, in my hand ASAP. I would never ever do business with Woodforest Bank again nor would I ever recommend them to anyone.
Date of experience: August 04, 2022
Sounds like we need to learn more details of the situation. Please send an email to [email protected] with your contact information so that we can look into this.
Tegan Olson
1 reviews US
Horrible bank
Horrible bank! Go somewhere else! Terrible customer service and they allow multiple unauthorized transactions to be taken from your account and then their "investigation" takes weeks, if not months to come to the final conclusion that they will not reimburse you the money they allowed to be stolen from your account. Bank with anyone else. Save yourself the headache.
Date of experience: August 30, 2022
We would like a chance to look into your concerns. Please send us an email to [email protected] with your contact information so we may reach out.
Carrie Higgins
1 reviews US
I had my purse stolen with a bank…
I had my purse stolen with a bank statement in my purse ,and so someone the very same day made online purchases. I went to the branch where I live and explained what had happened .The employee said they couldn't do anything for me because the charges were still pending....ok ! I was given a new debit card for which 15 dollars was taken out of my already negative account. Today I wake up to more online purchases made with my bank account. I spoke to the branch manager who told me that the overdraft option was taken off ...So Why was someone allowed to continue to make purchase with my account that was already overdrawn ??? Do NOT bank with Woodforrest !!!!
Date of experience: September 05, 2022
Oh no! Thank you for letting us know about this. Please email your contact information to [email protected]. We'd like to help as best as we can.
NordVPN Customer
1 reviews US
Stole My Money
Without any warning, they deactivated my checking account and levied several fees against it, draining it to zero. When I confronted them about it, the manager refused to refund my money.
Date of experience: September 07, 2022
Sounds like we need to learn more details of the situation. Please send an email to [email protected] with your contact information so that we can look into this.
Contact
About
Woodforest is a community bank built upon the needs of the customers we serve. We are committed to earning customer loyalty by offering the highest level of customer service as well as competitive products and services by employees who are fair, responsive, and professional.