Reviews 2.5
145 total
TaNeisha Fladger
1 reviews US
WORST BANK EVER !
WORST BANK EVER !! Do NOT BANK with Woodforest !! Woodforest stated my account was closed but yet when a deposit popped in they took $564 then when I called & stated “I thought the account was closed” they claim money was owe for the overdraft but yet if the account is closed how can money be even accepted?? I’ll NEVER bank with them again .
Date of experience: December 21, 2023
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Michael Norris
1 reviews US
They falsely advertised that they are a community bank but they are members only Bank
They claim to be a community bank but they are not. They are members only. This isn't their policy even and are denying to give change against their own policy. I have gotten change for over a year and this is the second time they have done this. The two ladies were sitting there doing nothing and one was on her personal phone, but when I had a supervisor call they refused to answer the phone despite sitting there doing nothing with no one else in line. They falsely claim to be a community bank and leaves me walking 4 miles for nothing when they had no problem serving me for a year
Date of experience: December 27, 2023
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Dianne Nguyen
1 reviews US
Call center in INDIA
Wow, thank you Woodforest National Bank for having your call center at India. Now I can’t understand customer service with the thick accent 😒
Date of experience: December 27, 2023
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Abby Crow
1 reviews US
Worst customer service ever
Worst customer service ever. Went in to get a cashiers check and got told I have to pay a 10$ fee (never had to pay before). Even after agreeing with the fee the woman still tried to have a disagreement with me even after the matter was over. She was very unprofessional and on edge. I had to ask her if we could just proceed with the transaction. She definitely needs more training.
Date of experience: December 29, 2023
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t f
1 reviews US
My experience and rating have changed.
I'm changing my review thanks to the amazing branch manager who assisted me in resolving my issues. She went above and beyond and did it all with a smile on her face. Thank you so much, Sydney. The process wasn't pleasant or necessary but it has been resolved and that goes a long way. I had my first direct deposit held for address verification on December 28th. The branch manager informed me that my account was closed on December 22nd, however, my lease agreement was received when the account was opened and my deposit was accepted on December 27th. I was initially told that it was only a hold but my branch manager could override and distribute my funds so that my family could eat and pay rent. After several days of back-and-forth and waiting for the branch manager, I went to a sister location where the manager was very helpful, but couldn't help me since it had to be done at the branch where the account was initiated. Unfortunately, the branch manager was on vacation all week, leaving me in a difficult situation. What a way to start my New Year!
Date of experience: January 01, 2024
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Billy Gorham
1 reviews US
Woodforest National Bank Is #1
Woodforest National Bank Has Been The Best Bank We Have Ever Had. Customer For 13 Years. Thank You!!
Date of experience: May 20, 2023
Woodforest is dedicated to providing quality customer service and appreciate your feedback. Thank you very much for taking the time to share your experience with others. On behalf of everyone at Woodforest, we appreciate your kind comments regarding the service received from our team members. We look forward to serving your future banking needs.
Marufa Rahman
1 reviews US
Poor communication/ bad customer…
Poor communication/ bad customer service.
Date of experience: January 12, 2024
Thank you for taking the time to share the details of your recent experience. We'd like to take a closer look into what happened. Please send an email to [email protected] with your contact information.
Sharon chiles
1 reviews US
Woodforest is the best bank that I have…
Woodforest is the best bank that I have ever dealt with! Customer support is always very supportive and they know what they're doing. When there are funds that are to go back into my account I'll only have to wait like one day. I have been with this thing for over 10 years and I will never leave them.
Date of experience: January 13, 2024
We are excited that you are pleased with our service! Thanks for taking the time to share your experience. Thank you for banking with Woodforest!
Marcella Stafford
1 reviews US
Went to WalMart in Lexington
Went to WalMart in Lexington, KY (New Circle) to use the CoinStar to cash in some change, which was out of order. I don't have an account with Woodforest, but asked the teller, Ernesto, if he would mind cashing in the change for me. He was very willing to help, despite my not having an account and the fact that it was time-consuming to roll some pennies. Thank you Ernesto, for going above and beyond!
Date of experience: January 15, 2024
Thanks for taking the time to share this with us! We'll certainly pass along your compliment!
Eric Fuller
1 reviews US
For some odd reasons Everytime i use my…
For some odd reasons Everytime i use my Venmo or cash app, they are quick to lock my card and call it fraud
Date of experience: January 17, 2024
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C. Skinner
1 reviews US
This bank in Marshall
This bank in Marshall, Texas is extremely convenient and helpful. I know all of the tellers, and I have never been helped and cared about by so many people. Their service and dedication to finding creative ways to solve your problems is phenomenal.
Date of experience: January 04, 2024
Woodforest is dedicated to providing quality customer service and appreciates your feedback. Thank you very much for taking the time to share your experience with others. On behalf of everyone at Woodforest, we appreciate your kind comments regarding the service received from our team members. We look forward to serving your future banking needs.
peter turner
1 reviews GB
GOOD BANK NO ISSUES WISH THE INTEREST…
GOOD BANK NO ISSUES WISH THE INTEREST WAS A LITTLE HIGHER ,ON SAVINGS .BUT WILL STAY WITH THEM THEY ALWAYS EMAIL ME WHEN A CHANGE IS IN MY ACCOUNTS
Date of experience: February 04, 2024
Woodforest is dedicated to providing quality customer service and appreciate your feedback. Thank you very much for taking the time to share your experience with others. On behalf of everyone at Woodforest, we appreciate your kind comments regarding the service received from our team members. We look forward to serving your future banking needs.
Kimberly Brooks
1 reviews US
Would give negative stars if possible
Would give negative stars if possible! I had transaction flagged as fraudulent I called to confirm transaction was legitimate and they verified all my information asked inappropriate questions and then stated women get scammed and refused that transaction with Apple Pay, venmo and cash app! transaction was to my son!
Date of experience: February 12, 2024
We’re disappointed to hear that. We understand how frustrating it can be. Please send an email to [email protected] so we can look further into your situation.
Carole
1 reviews US
Worst bank I have ever dealt with
Worst bank I have ever dealt with. Slow tellers, no customer service, this bank is a joke. It's unimaginable how horrible they are. Unprofessional, rinky dink, run bank. It's run by the 3 stooges..
Date of experience: January 31, 2024
We’re disappointed to hear that. We understand how frustrating it can be. Please send an email to [email protected] so we can look further into your situation.
white rice
1 reviews US
The bank in kannapolis N.C
The bank in kannapolis N.C. and their corporate office, for lack of a better word, sucks. Yall need to train your employees better. We have been dealing with issues for the last 3 weeks and everyone gives us a different story and time frame. Then when you confront them on it they say it's corporate. You call corporate they say it's our policy. Without going into our personal business I have dealt with a few banks in my time and I have never been toyed with or been made to feel 2nd class with any of them. I am extremely dissatisfied with this bank. We are changing banks and will never return nor will I ever refer you guys. Stick with real banks who don't have a place in a Walmart supercenter, because like in the videos people of Walmart yall are trash. Not even part of BBB. And again train your employees so yall are all on the same page especially the one in Kannapolis N.C.
Date of experience: March 08, 2024
We apologize for any inconvenience you experienced. We would like the opportunity to look further into your situation. Please send an email to [email protected] with your contact information and we will get in touch with you to address the matter.
Lisa Johnson
1 reviews US
I truly outdated bank out here at all…
A truly outdated bank out here at all the H-E-B store try to promote people to open up new account. don't even have Zelle also most banks if you use ATM lease about three or four times they will give you that charge back. I have truly wasted my time opening up account changing my account for this outdated ass bank. Representative tells me I can do Western Union don't nobody do Western Union anymore. Everybody do Zelle people even have cash app cards out here and you tell me that they so cheap that y'all can get your system pub running so people taking my banking back to Chase
Date of experience: April 02, 2024
We’re disappointed to hear that. We understand how frustrating it can be. Please send an email to [email protected] so we can look further into your situation.
Peter McCann
1 reviews US
I'm a new customer, soon to be former customer.
I'm a new customer, and just made my 2nd visit to the HEB Madera Run branch, in Houston. Took 2 tellers an hour to accept a routine deposit. The deposit was less than $10,000, with just over $3000 in checks. I was the only customer in the branch, the whole hour. I was told that they needed a "manager approval" to deposit the checks. I stood there, while they made at least a half dozen calls, trying get a code, to enable them to process the deposit. Looks like opening this account has been one big waste of valuable time.
Date of experience: April 11, 2024
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Diane
1 reviews US
I have been a customer since 1981
I have been a customer since 1981! I am sooo disappointed. I have been trying to stop a payment for a car payment since January. They can't do it!!! They just keep sending the payment... they say they are stopping...charge me a stop payment fee...and the next month send the payment again...This has been going on for 4 months.... I am done with them... after 43 years!!!! Very sad......
Date of experience: April 14, 2024
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Debi Mintz
1 reviews US
My husband and I stayed at the Extended…
My husband and I stayed at the Extended Stay America we paid weekly at the desk, the last date we paid we advised we would be checking out 03/12/24. My husband and I had leased a home and we left early 03/10/24 and moved into the new home we were billed 691.86 03/16/24 even though we were no longer staying at the property, they have cameras onsite and could verify our car was not there, we did not sign the receipt nor did we give permission to use our card nothing. As soon as I saw the charge I disputed it with Extended Stay our bank Woodforest everything, I brought the receipt where we checked out and shows our last date as 03/12/24 they cancelled our debit cards and I filed a complaint with the BBB after going thru all that Woodforest did not even bother to call and ask our side of the story and did not refund us the money. What a rip off!!!!!!
Date of experience: March 16, 2024
We’re disappointed to hear that. We understand how frustrating it can be. Please send an email to [email protected] so we can look further into your situation.
Demarion Billingsley
1 reviews US
Great customer service
The location in merrillville Indiana the ladies are very friendly and give great customer service.They also make sure of anything else you might need when it comes to banking.They also have great offers and benefits will recommend to family and friends.
Date of experience: February 28, 2024
Woodforest is dedicated to providing quality customer service and appreciate your feedback. Thank you very much for taking the time to share your experience with others. On behalf of everyone at Woodforest, we appreciate your kind comments regarding the service received from our team members. We look forward to serving your future banking needs.
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Woodforest is a community bank built upon the needs of the customers we serve. We are committed to earning customer loyalty by offering the highest level of customer service as well as competitive products and services by employees who are fair, responsive, and professional.