Reviews 4.4
2,107 total
couponer
1 reviews US
Another +++++ purchase
Returning customer delighted with the quality of several past items. Recent purchase a great 'daily deal' in perfect shape.
Date of experience: July 28, 2023
Dear RB, Thank you for the kind words, and for choosing Westminster Teak. Customer satisfaction is the highest priority for us here at Westminster, and we are thrilled to hear you are pleased with your 42” Surf Round Table. Kindly let us know if we can be of further assistance in the future. Warmest regards, Alan Womack
Jennifer Jonas
1 reviews US
Mediocre quality
For the price, I expected a higher quality product.
Date of experience: July 24, 2023
Dear Jennifer, Thank you for taking the time to share your feedback. We're genuinely sorry that the bathtub tray didn't meet your expectations. Based on your review, this product does not meet our high-quality standards for design and craftsmanship. We have reached out to you separately to offer a replacement tray that meets your expectations. Please contact our customer service team at your earliest convenience so we can arrange for the replacement to be sent to you promptly. We genuinely value your feedback, as it helps us improve our products and services. Your satisfaction is our top priority, and we are dedicated to restoring your trust in our brand. Once again, we apologize for any inconvenience you've experienced, and we look forward to resolving this matter to your satisfaction. Best Regards, Jeremy McFadyen Customer Service & Sales Westminster Teak 888.592.8325 ext. 322
Kim DeLong
1 reviews US
The absolute BEST!!
The absolute BEST!! If you are looking for the best of the best in teak preservation and cleaning - Westminister Teak is the way to go. It's amazing - truly brought our wood back to life - looks brand new. LOVE it. I highly recommend!!!
Date of experience: July 24, 2023
Nancy Eisenberg
1 reviews US
Great teak Lazy Susan
It’s a lovely lazy Susan for my teak outdoor table. It was easy to order and arrived at my door in no time !
Date of experience: July 24, 2023
Dear Nancy, Thank you for taking the time to write a review. We are glad to hear to that you are enjoying your Lazy Susan and that your buying experience was a pleasurable one. We look forward to serving you on any of your teak needs in the future. -Raymundo Lopez Customer Service
Tricia Cruise
1 reviews US
Great product
I ordered for my outside shower. It was exactly as I ordered and was very easy to put together. Great quality.
Date of experience: August 01, 2023
Dear Tricia, Thank you for the kind words and for choosing Westminster Teak. Customer satisfaction is our highest priority here at Westminster, and we are thrilled to hear you are pleased with your new Ocean Teak Bench. Kindly let us know if we can be of further assistance in the future. Best regards, Ed Perez
Behare Taylor
1 reviews US
The team I worked with was very professional
The team I worked with was very professional and got back to me in a timely fashion. My overall experience was very pleasant with Westminister Teak.
Date of experience: August 02, 2023
Dear Behare, Thank you for taking the time to write this positive review. We take pride in providing our customers with the highest level of service and are pleased to hear of your satisfaction. If we can ever be of further assistance, please do not hesitate to let us know. Kind regards, Tara Varney Customer Service (888) 592-8325 ext. 401
Seid Mortazavi
1 reviews US
good product
it was delivered in time and it seems is a good product for my purpose.
Date of experience: July 26, 2023
Dear Seid, Thank you for taking the time to post a review. We are happy to hear you are satisfied with your new Westminster Teak furniture. We hope you enjoy your teak for many years to come. Kind regards, Tara Varney Customer Service (888) 592-8325 ext. 401
Eric Stein
1 reviews US
Good customer device on phone
Good customer device on phone
Date of experience: July 27, 2023
Dear Eric, Thank you for taking the time to write this positive review. We take pride in providing our customers with the highest level of service and are pleased to hear of your satisfaction. If we can ever be of further assistance, please do not hesitate to let us know. Kind regards, Jake Cornett Customer Service (888) 592-8325 ext. 337
Debra Osinski
1 reviews US
From the time I placed the order to the…
From the time I placed the order to the actual delivery, this experience was top notch. Communication was clear and precise and delivery was accurate and accommodating.
Date of experience: August 04, 2023
Dear Debra, We are glad to hear that your buying experience was a pleasurable one. We hope to serve you in the future for any of your teak needs. -Raymundo Lopez Customer Service
EK
1 reviews US
Item just as expected and arrived…
Item just as expected and arrived earlier than expected!
Date of experience: July 26, 2023
Dear EK, Thank you for taking the time to write this positive review. We take pride in providing our customers with the highest level of service and are pleased to hear of your satisfaction. If we can ever be of further assistance, please do not hesitate to let us know. Kind regards, Jake Cornett Customer Service (888) 592-8325 ext. 337
Gerri Whitmire
1 reviews US
Customer error, Westminster to the rescue!
I ordered what I thought was a beautiful teak bench on sale however, it turned out to be only a sale on the cushion. Once I realized my mistake I contacted Westminster and they were wonderful to work with. They were more than willing to rectify the situation, were very patient, professional and extremely easy to deal with. The entire experience was one that left a lasting positive impression. Although their products are quite expensive, they are easily willing to work with the customer and remedy any situation to ensure the customer is happy.
Date of experience: July 31, 2023
Dear Gerri, We cannot thank you enough for taking the time out of your day to provide us with your positive feedback. Customer satisfaction is of the highest priority to us here at Westminster, and when these types of matters come about, we do our best to quickly resolve the matter to our customers complete satisfaction. If you are ever in need of assistance, please do not hesitate to let us know as it would be our pleasure to help. Kind regards, Tara Varney Customer Service (888) 592-8325 ext. 401
Rebecca Welter
1 reviews US
So happy!!!
Ordered two teak chaise lounge chairs along with custom cushions and covers. Since the covers wouldn’t be available for a few weeks they sent me some in stock covers for no charge, just do I could enjoy my purchase immediately! The chaises are incredible…clearly top quality. The customer service, second to none! I’d recommend Westminster Teak without hesitation!
Date of experience: August 08, 2023
Dear Rebecca, We are so appreciative of the time you have taken to provide this positive review. Customer satisfaction is of the highest priority to us here at Westminster, and we are glad to hear that you are enjoying your new furniture! If you are ever in need of further assistance, please do not hesitate to let us know as it would be our pleasure to help. Kind regards, Tara Varney Customer Service (888) 592-8325 ext. 401
Michaep Tych
1 reviews US
Good productWe were very pleased with the design…
We were very pleased with the design the quality materials and the relative ease of assembly
Date of experience: August 09, 2023
Dear MT, Thank you for the kind words, and for choosing Westminster Teak. Customer satisfaction is the highest priority for us here at Westminster, and we are thrilled to hear you are pleased with your Teak Swing and Canopy. Kindly let us know if we can be of further assistance in the future. Warmest regards, Alan Womack
Terri Keogh
1 reviews US
Incredible quality and great salespeople
Very helpful and friendly sales associate. Quality is outstanding. Shipment quickly. Everyone loves it
Date of experience: August 03, 2023
Dear Terri, Thank you for taking the time to write this positive review. We take pride in providing our customers with the highest level of service, and are pleased to hear of your satisfaction. We wish you many great years relaxing upon your Westminster Teak furniture. If we can ever be of further assistance, please do not hesitate to let us know. Kind regards, Tara Varney Customer Service (888) 592-8325 ext. 401
Susan
1 reviews US
Backless teak bench
Beautiful bench. Easy to put together. Very happy with it to go with my 6 foot round teak table. 👍👍👍👍
Date of experience: August 11, 2023
Dear Susan, We are glad to hear that you are satisfied with your Buckingham Teak table. Do not hesitate to reach out to us for any of your teak needs. -Raymundo Lopez Customer Service
Roger
1 reviews US
Product was high quality as expected!
Product was high quality as expected!
Date of experience: August 11, 2023
John Flannery
1 reviews US
Product excellent - Delivery execution issues.
My table and chairs are excellent. The quality of the product is 5 stars. My two concerns are 1) delivery. I ordered a cover for the table. They missed the target delivery date AND their revised target date. The cover arrived 12 weeks after the table. 2) When prompting for a review - they did a "please contact us if not 5 stars." They did send me $80 worth of protector and cleaner in recognition of the above issue. But that does not change the experience and I caution the reader review scores may be inflated.
Date of experience: August 03, 2023
Dear John, Thank you for taking the time to share your review with us. We are pleased to hear of your satisfaction with the quality of the items, and appreciate your understanding regarding our request for feedback relating to your experience. As exemplary service is among our core values, we want to assure you that our intention in requesting feedback is always to ensure our customers are completely satisfied with the products and service received. We deeply regret the inconvenience caused by the delayed delivery of the cover you ordered and understand that our provision of complimentary care products doesn't fully compensate for the delay. Still, we hope it serves as a token of our commitment to your satisfaction. We wish you many years of enjoyment with your Westminster Set. Should you ever require further assistance or have any questions regarding your furniture and cover, please do not hesitate to reach out. We are here to help! Kind Regards, Bailey Hutchinson Customer Service Westminster Teak 888-592-8325
Andrew Fox
1 reviews US
Brick and Mortar the only way to go
Much to my surprise the furniture needed assembly. I've ordered elsewhere and furniture has always come assembled. The varnish had a couple of noticeable bubbles and varnish drops and swirls that will need to be refinished. Some minor parts missing on one of the chairs and had to deal with 2 dowel holes not aligned. Overall, furniture decent. But I was taught a valuable lesson. You have to be out of your mind, IMO, to purchase high-end items on line.
Date of experience: September 06, 2023
Dear Dr. Fox, Thank you for taking the time to share your insights about your recent purchase with us. Your feedback is important to us in our ongoing commitment to maintaining the highest quality products and services. We genuinely regret the challenges you faced regarding the assembly process and your treatment selection. To offer solutions that align with the personal preferences of our customers and to ensure the furniture's integrity during transit, we provide optional white glove delivery services, available for an additional fee during the checkout process. We acknowledge the complexities of purchasing furniture online, where the hands-on experience of evaluating quality and comfort in person is understandably valuable. To ease this concern, we extend a 30-day money-back guarantee with no restocking fees or return shipping costs (excluding custom or treated items). This policy allows our valued clients to determine if our furniture perfectly suits their needs. Once again, Dr. Fox, we appreciate your choice in selecting Westminster. Your patronage is highly regarded, and we are dedicated to continually improving our products and services to better serve you. Kind regards, Megan Ryan Client Services Manager Westminster Teak (888) 592-8325
Barbara Brewster
1 reviews US
Absolutely beautiful bench that is very…
Absolutely beautiful bench that is very well made and of high quality teak. Thank you so much.
Date of experience: August 14, 2023
Dear Barbara Brewster, Thank you for your feedback. We always strive to ensure customer satisfaction, and we are glad to hear that you are pleased with your new bench. Please don't hesitate to reach out to us if you ever need any further assistance. We are always here to help. Best Regards, Tammy Corbin
Jay Roche
1 reviews US
excellent communication and expectation…
excellent communication and expectation for delivery. high quality product
Date of experience: August 14, 2023
Dear JR, Thank you for the kind words, and for choosing Westminster Teak. Customer satisfaction is the highest priority for us here at Westminster, and we are thrilled to hear you are pleased with your 6 ft Buckingham Teak Bench. Kindly let us know if we can be of further assistance in the future. Warmest regards, Alan Womack
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About
Welcome to Westminster Teak, a premier designer and distributor of high end, sustainable, luxury grade outdoor furniture. Our unique position as a designer and distributor allows us to leverage our strengths in manufacturing by providing you with extremely high standards in quality and the service you expect and deserve, direct from the source. Apart from the ease of shopping from the comfort of your home, our online store affords us to pass on the savings of running retail space to the customer. Although we are not your traditional “brick-n-mortar” store, we have begun to partner with stores throughout the country in carrying our Grade A, Premium Teak Wood Outdoor Furniture, long lasting synthetic wicker outdoor furniture and contemporary Textilene Fabric Sling Furniture. Check our Dealer Locator utility to find an official reseller near you. If there are no dealers near you then please browse our website catalog and order direct knowing that all of our online systems are encrypted, safe and guaranteed. We offer a RISK FREE solution in that we will pay for return shipping if you are not satisfied. You will get a 100% refund, including any and all shipping charges. No restocking fees and no hidden charges! Our teak furniture comes with a Lifetime Warranty.