Reviews 4.6
129 total
Mary Sousa
1 reviews US
Applying and refinancing a loan can be…
Applying and refinancing a loan can be stressful. We had the good fortune of working with Michelle Huff with our refinance. Michelle, not only is she a professional, knowledgeable and supportive in finding the perfect fit for your refinancing agenda. Michelle, walked us through each step, guiding us and providing the best possible refinance that fit our needs. We thank Michelle for this service. She is an asset to her profession and to her employer.
Date of experience: January 03, 2019
Thank you for your kind words about Michelle! She is truly an asset to our team, and we are so very glad that she was able to find the best solution for you. Please do let us know if there is anything we can do to assist you in the future.
Lindsey McFerrin
1 reviews US
Highly recommended for first time home buyers!
Working with Melissa Wassman was the best decision I could have made for my first home purchase. She was patient, knowledgeable, and always addressed my concerns quickly and professionally. For every obstacle that popped up, she knew how to handle it and was able to explain everything to me. I would absolutely recommend her and VAloans.com to anyone looking for a lender that knows how to navigate the VA financing process and is willing to go the extra mile to help veterans like myself purchase a home. If I am ever in the market for a residential property again I will come right back where I started. I really can’t recommend Melissa’s services enough.
Date of experience: April 11, 2019
Thank you so very much for your kind words! Melissa is a valuable member of the VeteransLoans.com team, and we're so glad she was able to help you purchase your new home. Please let us know if there is anything we can assist you with in the future.
Andre
1 reviews US
Single Best Lending Experience! Andrea Jackson is simply awesome!
I called Veteransloan after speaking with various other lenders. Some were knowledgeable of VA jumbo refinance and most didn’t have a clue. Even the somewhat experienced lenders would have to get back to me with clarification which was hit or miss in the accuracy department. It was 5:50 eastern time when I called Veteranloans, Andrea Jackson answered the call and immediately answered questions with appropriate accurate responses. My wife and I had her on speaker and after the call my wife looked at me and said, she’s everything we asked for knowledgeable, patient yet passionate, Needless to say we went with Andrea and it was the absolute best experience that we’ve had in our lending experience! We’ve relocated with our company and purchased and/or refinanced 8 times, none of them came close to this experience. We closed in under 21 calendar days and was never once asked to resubmit a single document!!! That in itself speaks volumes! Andrea, you are a PROFESSIONAL ROCK STAR! We look forward to working with you again in the future!
Date of experience: May 01, 2019
Thank you so very much for your kind words! Andrea truly is a rock star, and she is indeed a valuable member of our VeteransLoans.com team. We're so glad Andrea was able to "wow" you and give you the best experience possible. Please do let us know if there is anything we can assist you with in the future!
Kim Kasmeier
1 reviews US
True Professionals Who GET IT DONE!!
I cannot say enough good about the staff @ VeteransLoans.com; these folks really know their stuff, and they guide applicants, step by step, through what would otherwise be a daunting mass of paperwork requirements. My application was a little tricky, but the staff got me through it quickly, and I was done in record time! I'm a truly pleased, impressed, and satisfied customer. Kim Kasmeier Cedar Park, TX
Date of experience: May 14, 2019
Hello Kim! Thank you so much for your rave review of our team - we aim to please and are so glad that we were able to provide you with prompt, professional service. Please let us know if there is anything we can assist you with in the future. Take care!
Malkus Dunn
1 reviews US
I would like to thank Matt Riebeling…
I would like to thank Matt Riebeling and Savannah Jackson they both worked hard day and night to help me get my loan. They were experienced and we'll knowledged on the ins and outs of my VA loan. I would recommend veteransloans.com to anyone serious about getting a home loan.
Date of experience: June 22, 2019
Thank you so much for your kind words about Matt and Savannah! They are both valued members of the VeteransLoans.com team, and we are so glad that they were able to help you close on your VA loan quickly while demonstrating their knowledge. Please do let us know if there is anything we can do to assist you in the future.
Madison Henshaw
1 reviews US
Military spouse
If you are a military spouse and you have any idea there could be a possibility of a split or divorce... DO NOT USE THIS COMPANY! Melissa Weismann was my loan officer and she reassured me multiple times I would not have to worry if this happened to me. Long story short I caught my husband cheating on me 2 months after the refinance. I called Melissa for two months the day after I went thru one of the deepest depressions of my life! She never returned one email or voicemail and I left several. Because the service member was the primary of the VA Loan she wouldn’t even speak to me to get the information I needed, because I was made to refinance again. My ex husband thought he deserved his VA Loan status and I should have to start all over again on my own credit and another refinance 3 months apart. Melissa mislead me and told me I would just assume his loan and I could call her as soon as the divorce papers were signed. ALL LIES! I hope that money you made was worth putting a single, honest and good hearted woman that was cheated on, in a worse situation. Karma is alive and well. I’ve explained this to all the military spouses I know. No one I know will ever use this company. Thanks for nothing! Military spouses serve too... I promise you.
Date of experience: August 16, 2019
tom barry
1 reviews US
First time VA mortgage loan on a condo…
First time VA mortgage loan on a condo we found the process very sweet this was in February of nineteen and now we're looking to refinance but we're going to wait a little while and once again we've come back to use veteran loans again Abigail was just a really great help findng us a company to find and purchase a condo. VA paperwork was simple everything was done seamlessly and we were very happy and it was done quick as we applied in January we bought in February it was like boom boom boom and very nice experience
Date of experience: August 27, 2019
Thanks for the kind words, Tom! We're so glad Abigail was able to help you, again. We pride ourselves on making the process as smooth as possible, so we're thrilled that you found that to be the case. If we can assist you in any way in the future, please don't hesitate to let us know!
Brian Knott
1 reviews US
Andrea and Savannah are a great team
Andrea and Savannah are a great team! This process was fun and exciting on every turn!. It was quick and fast. They really know their stuff when it comes to the underwriting process. This was a pure pleasure on the buying of our new home! I will recommend them for years to come. Thank you Andrea and Savannah!
Date of experience: September 17, 2019
Thank you so much for your kind words! We are glad Andrea and Savannah made your loan process a fast and pleasant experience while buying your new home. They are both valuable members of our team and truly do know their stuff!! We are happy you had a great experience. Please let us know if there is anything we can assist you with in the future.
Meaghan
1 reviews US
Had the pleasure of working with Erin…
Had the pleasure of working with Erin and Kristie and I highly recommend them. They responded to all my questions in a timely manner and were very helpful. Buying a house can be extremely stressful time but with the help of both Kristie and Erin it seemed like a breeze. Thank you both!
Date of experience: September 19, 2019
Thank you, Meaghan, for your kind words! We are so glad Kristie and Erin were able to make your experience go so smoothly and stress free. Kristie and Erin are both great at what they do and make our company a better place. We are so happy to hear that your house buying experience with us was a pleasurable one. We strive to make every home buying experience enjoyable. Please let us know if we can help you with anything in the future. Thank you!!
Lacey
1 reviews US
I had the pleasure of working with Melissa…
I had the pleasure of working with Melissa. She is highly professional and very informative. She was always there when we needed her and always quick to respond, even after hours. She is also very honest and reliable; always looking out for our best interest! Melissa's knowledge of the product and her customer service ability made the refinancing process as smooth as it could be. Melissa was positively excellent and I would definitely recommend her to others.
Date of experience: October 04, 2019
Thank you for your glowing review! Melissa is a wonderful part of our team and we’re glad you feel the same about her. Our team strives for great customer service and making the refinance process as smooth and stress free as possible. Were glad you had such a positive experience and would love to help you again if you have any additional questions or needs in the future. Thank you!!
Grille Twit
1 reviews US
I refinanced my home mortgage with…
I refinanced my home mortgage with Veterans Loans and the experience had a few bumps but otherwise went well. Earlier during the process, there was some miscommunication about the interest rate and fees charged. All was resolved with further discussion with my loan officer Katy. Katy was able to help me, along with the help of Garrett, to get these issues resolved. Veterans Loans ranked as one of the top companies for Veterans when dealing with mortgages and I agree. I would recommend Veterans Loans to other Veterans because of the great service, overall, I've received.
Date of experience: October 17, 2019
Thank you for taking the time to leave a great review! We are glad all of your questions were answered, and Katy and Garrett were able to help you with everything. We at VeteransLoans.com pride ourselves on our great customer service. We are so glad you selected VeteransLoans.com for your refinance and appreciate your positive review. Please let us know if there is anything in the future we can do for you. Thanks again!
Ezekiel and Milkista
1 reviews US
Amazing first time home buying experience!
I had the pleasure to work with Matt and Lois. I am a first time homebuyer and they made my experience both pleasant and smooth. Any issues I came across ; they made it their mission to inform me and resolve any issues I had in a timely manner . I would recommend them to anyone who is looking to buy a home. Thank you Matt and Lois for making me and my fiancé’s first home buying experience a memorable one. Also, thank you Matt and Lois for the perfect house warming gifts! You two are amazing!
Date of experience: November 07, 2019
Thank you for the great recommendation and review. We are so glad Matt and Lois were able to make your first-time home buying such a smooth and pleasant experience. Matt and Lois are amazing at what they do, and they really know their stuff. We are glad they were able to impress you and make your experience a memorable one. Please let us know if we can help you with anything in the future. Take Care!
NANCY GARRISON
1 reviews US
Katy Via at VeteransLoans.com is the best!
Katy Via at VeteransLoans.com was hands-down the best loan officer I could ever have imagined working with. Katy was easy to communicate with and exceptionally educated in every step of the process, and she never let me miss a deadline! She always made me feel like I was her most important client, promptly returning all my calls and emails. Her patience and understanding was always so reassuring, as was her smile that I could hear over the phone with each conversation. Purchasing this home was quite a big step for me and one I am so proud of accomplishing. Katy and her team helped me every step of the way, from locating a realtor to shopping homeowners insurance rates! I would encourage anyone searching for a home loan officer or lender to reach out to the folks at Veteransloans.com. I am Nana to 6 grandkids, 6 and under, and they love their new playroom adorned with polkadots on the wall!
Date of experience: November 13, 2019
Thank you for such a positive review! We think Katy is great, too! She is a very important part of our team and we are glad you were able to see for yourself how amazing she is. We are so glad that you chose VeteransLoans.com for your new home purchase and appreciate you sharing your great accomplishment with us. Please let us know if you need anything in the future - we would be happy to help. Thanks again!
David
1 reviews US
Buying or refinancing
Buying or refinancing? You only need to know 2 things: Katy Via & VeteransLoans Enough said :-)
Date of experience: November 27, 2019
Hi David, Thank you for your great review!! We agree Katy is awesome and we love that you had such a positive experience with us. Thank you so much for taking the time to let us know how we did. Please let us know if we can help you with anything additional in the future. Thanks Again!!!
Tyler Camps
1 reviews US
Andrea and Harry were uniquely helpful…
Andrea and Harry were uniquely helpful in the entire process of helping me purchase my first home. They answered just about every question I had and walked me through each step with thoroughness and the upmost professional attitude. They were very amazing in the whole thing. I absolutely highly recommend working with them in any home purchase or refinance for anyone choosing Veteransloans.com.
Date of experience: December 16, 2019
Thank you so much for taking time out of your day to write such a kind review! Both Andrea and Harry are truly valuable members of our team, and we're so happy that they were able to help you get into your dream home. We pride ourselves on our team's service, skill, and willingness to go above and beyond. Please do not hesitate to reach out to us if you ever need anything in the future!
Rider27
1 reviews US
Great team of people
I worked with Brittney Bailey and Jessie Latham. They were simply the best through this entire process. The answered question and concern i had in an extremely timely manner, and trust me i had a million question. I loved working with veteransloans.com. As a first time buyer they made this process as smooth as it could be
Date of experience: December 19, 2019
Thank you for your kind words! We are so glad Brittney and Jessie were able to make your first home buying experience go so smoothly. Brittney and Jessie are both great at what they do and make our company a better place. Please let us know if we can help you with anything in the future. Thank you again!
Wade Bridges
1 reviews US
Just to let you know
Just to let you know, we are in the process of moving into our home in Nixa. I just cannot believe how easy it was working with you guys. Oh, thanks a bunch for the cutting boards, they are great. When we began this process, I was not so sure I was going to like it. But, you all made it very easy and pleasant. And most of all, you gave us hope in getting this home. We are so happy and pleased with how things went. Thanks again from a very humble Husband and wife. Wade And Ferrell Bridges
Date of experience: January 06, 2020
Thank you so much for your kind review! We're so happy that we were able to help you get into your new home quickly and smoothly. We pride ourselves on our team's service, skill, and willingness to go above and beyond. Please do not hesitate to reach out to us if you ever need anything again in the future!
Trish Hedrick
1 reviews US
Michelle Huff and Lois Martin,they are…
Michelle Huff and Lois Martin,they are the best!!! The sweetest most kind people you could ever want to help you through your loan process, they explained the process of everything and was with me every step of the way!!! I have bought 2 homes in San Diego in the past and never come across anybody as awesome as Mid-Continent Funding ,Inc :)
Date of experience: January 09, 2020
Thank you so much for taking time out of your day to write such a kind review! Both Michelle and Lois are truly valuable members of our team, and we're so happy that they were able to help you get into your new home. Please do not hesitate to reach out to us if you ever need anything in the future - we're always happy to help!
Clay Johns
1 reviews US
Amazing Company with dedicated people.
Team, Your company has been gifted by your dedication to your customers. This was evident throughout my home purchase experience. My home purchase was only success due to your drive to ensure that I was able to close on time. This purchase presented several challenges and even some hurdles to overcome. However, never once did you let these barriers prevent this deal from falling apart. My family and I are opening a new chapter in our lives due to your un-measurable resolve. You have my most heartfelt thank you and recommendation to all that I know to use your services. Again, your efforts are greatly appreciated and we are over joyed with our new home! Sincerely, James "Clay" J
Date of experience: January 09, 2020
Thank you so very much for taking time out of your day to write such a kind, heartfelt review! We're so happy that our team was able to help you get into your dream home. We pride ourselves on our team's service, skill, and willingness to go above and beyond, and we love hearing about our customers' wonderful experiences! Please do not hesitate to reach out to us if you ever need anything in the future - we're always here to help!
Andrew Wahl
1 reviews US
A remarkable experience with Katy Via!
What can I say... Katy Via is simply an expert at what she does. If I ever have the chance to steal her away for a business I own you can guarentee I'll make an attempt to. Her knowledge, patience, and work ethic made my home purchase the kind that people only see in movies. It was practically effortless. She ran numbers to help me find the pricepoint for my loan with escrow that fit my budget, put me in contact with insurance agents, ensured every question along the way was answered. She diffused tension when it arrised and alway (ALWAYS) presented herself professionally. The crowning jewel for me was when she suprised me with the lender approving me for an exception to the published loan rate. I managed to get my rate at half a point lower than I should have and she found leftover closing costs from the buyer to buy down the intetest rate another half a percent. In the end... I... a divorced man with 4 kids and a bankruptcy 3 years ago managed to secure a single borrower loan at 3.25%. Simply remarkable! I can't thank her enough. I don't what she's paid hourly, but I'm confident she deserves more. She's the kind of person a business needs to lock down and make sure doesn't go anywhere. A true top 1% kind of work ethic that results in the top 1% of results. From my family to yours, thank you Katy! We love our home!
Date of experience: February 04, 2020
Thank you so much for such a wonderful review!! Katy is absolutely one of a kind and we are so grateful she’s part of our team!! She puts her heart into her work and it definitely shows. We are so happy she was able to get you and your family into a new home!! We are very proud of all our great employees here at VeteransLoans.com and Katy is a shining example of that. Please let us know if we can help you with anything in the future!! Thanks again!!
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We're committed to showing authentic, accurate, honest reviews from real customers. Read VeteransLoans.com reviews here on TrustPilot and see what other homebuyers have to say about their experience with us. VeteransLoans.com specializes in the VA home loan, a benefit for active-duty service members, as well as veterans and their families to purchase with little to no money down or refinance and take cash out. A VA approved lender; Not endorsed or sponsored by the Dept. of Veterans Affairs or any government agency. Customers with questions regarding our loan officers and their licensing may visit the Nationwide Mortgage Licensing System & Directory for more information. NMLS# 1313859. www.nmlsconsumeraccess.org