Reviews 4.6
129 total
Dinh Phan
1 reviews US
Amazing experience
Amazing experience. They treat you as a person not a number like most other loan companies. I had taken out 5 house and refinance loans and this was the best. People are very attentive and listen to your needs. Then they give you the best options and help guide you through the process. I would highly recommend them for everyone.
Date of experience: April 05, 2021
Hi Dinh! Thank you for taking the time to leave us a fantastic 5- star review. Our #1 priority is our customers and we are ecstatic you felt our team was attentive and listened to your needs. Congratulations on your refinance and please let us know if we can assist you again in the future.
Darcy
1 reviews US
I had a great experience refinancing…
I had a great experience refinancing with Abby! She made herself available to answer any and all questions, last-minute panicking, and other concerns. I felt genuinely cared for through the whole process, and came away with a much better rate!
Date of experience: April 09, 2021
Congratulations on securing a great rate Darcy! We are delighted you had a great refinance experience with Abby, she's a wonderful team member. Thank you for taking the time to leave us a great review.
Nancy Iandoli
1 reviews US
Well done!
I am so grateful to Brent and Lois Martin for getting me through the refinancing process, oh so ever promptly, as well as stress-free. They didn't realize how refinancing had been nagging me for a year prior, which truthfully gave me anxiety. Also, I received no kidding, at least 25 letters from potential companies to come on board to refinance; however, I couldn't get it completed. Anyway, I don't even know how or when I came across Brent, but apparently, he did the trick! Now it's done! Thanks again to Brent and Lois.
Date of experience: April 12, 2021
Thank you Nancy for taking the time to leave VeteransLoans.com such a wonderful review! Refinancing can be stressful, but we are so happy Brent and Lois could help navigate you through the process. Thank you for choosing us as your lender, we are so glad you found us! Please let us know if we can help you again in the future.
Kevin Bates
1 reviews US
I would love to thank the team at Mid…
I would love to thank the team at Mid Continent for their exceptional work. From beginning to the end they made the process so simple and efficient. Thanks again for all the help.
Date of experience: May 02, 2021
Thanks Kevin for the great review! We are delighted we could help you and make the process so simple and efficient. That's our #1 goal!
Deborah Nicoletti
1 reviews US
I worked with Brittney Bailey of Veterans Loans
I worked with Brittney Bailey, my loan officer, and Lois Martin, her transaction coordinator. My situation was not easy, being self-employed, yet today we are closing and it is a big victory! Brittney stuck with me for a couple of years, when I first tried unsuccessfully to do a refi due to my own unique situation, until I was able to get all my ducks in order this year, and we were finally able to make it happen. Brittney and Lois made the whole experience very painless. They were always available to answer my questions, always encouraging, and I felt they constantly had my best interest in mind throughout the whole process. I got a great rate on a conventional loan, a smooth and painless transaction, and they were very communicative the whole time. I couldn't be happier and would highly recommend this team whether you are doing a VA, FHA, Conventional Loan, etc...this team will get you there! This is where years of experience really count...these two gals know their stuff! Thank you so much Brittney and Lois!
Date of experience: May 03, 2021
Congratulations on making it to closing Deborah! We know it's been a long road, but hopefully it was worth the wait. Brittney and her team are outstanding and we are glad they could accompany you on your journey. Thank you for taking the time to leave us a wonderful review, and recommendation! Please let us know if we can help you again in the future.
Andrew Bromfield
1 reviews US
Excellent customer service
Excellent customer service. Lois and Brent kept in constant contact with me during the whole process. Would definitely recommend to anyone getting a mortgage or a refi.
Date of experience: May 28, 2021
Thank you for the wonderful review Andrew! We appreciate the 5-star recommendation and are so glad Lois and Brent kept in constant contact with you during the whole process. Please let us know if we can help you again in the future!
Roger Duke
1 reviews US
Great Team Players
Our experience with Brittany and Lois was remarkable. Brittany gave us the assurance that the loan would work out and Lois worked with us through the loan transaction process. Her knowledge and, at times sense of humor, gave us the support we needed. An amazing team, we would recommend their company to homebuyers and owners looking to refinance.
Date of experience: June 02, 2021
WOW, What a great review Roger! Brittany and Lois are wonderful team members and we are ecstatic you received the support you needed during your home loan process. Thank you for the taking the time to leave us a great 5-star review and choosing us as your lender!
Phil
1 reviews US
I made a random inquiry to Veterans…
I made a random inquiry to Veterans Loans after having had terrible customer service with a competitor. Best thing I could have done. Brent and Lois held my hand and communicated with me even more than I expected. This is how a to refinance experience should go down. I had a bit of a challenge after a forbearance but we got the rate and terms as promised.
Date of experience: June 10, 2021
We are so sorry to hear you had terrible customer service with another lender, but are so happy you inquired with us! We take pride in delivering excellent customer service and are ecstatic Brent and Lois provided you with that. Thank you for taking the time to leave us a wonderful review Phil, and congratulations on your refinance!
Maria Romero
1 reviews US
I spoke with Brent after inquiring…
I spoke with Brent after inquiring about a veterans refinance loan, but was a little skeptical. Then I spoke to a competitor someone recommended and wasn't impressed. So decided to go with my gut feeling and give Brent the opportunity. He said he could do better for me and he certainly did. Brent and Lois Martin were a great team to work with. They were there every step of the way with me. Very courteous, professional and knowledgeable. I would highly recommend them.
Date of experience: June 12, 2021
Congratulations on your recent refinance, Maria! We are delighted we could provide you with a courteous, professional, and knowledgeable experience. Thank you for taking the time to leave us a wonderful 5-star review and for choosing VeteransLoans.com as your lender.
Stu
1 reviews US
Veterans loans is nothing short of a…
Veterans loans is nothing short of a remarkable business. My entire experience was fantastic. My loan offer kept me informed and got me the lowest rate humanly possible. After my new rate i doubt there will ever be a lower rate in the market. If your wanting to refi.... stop looking, you found who you need to do it with!
Date of experience: June 15, 2021
WOW! What a fantastic review, Stu!! We try our best to remain as competitive as possible and are delighted we could deliver you one of those low rates! Thank you for taking the time to leave us an awesome review.
Clay Kimbrough
1 reviews US
Brent Martin and Lois Martin did a…
Brent Martin and Lois Martin did a fantastic job of guiding us through the process. Buying a home can be a time filled with anxiety and stress but they really reassured us with their professionalism and experience. I recommend using Veterans Loans.
Date of experience: July 01, 2021
Cassie Kimbrough
1 reviews US
Brent and Lois were excellent to work…
Brent and Lois were excellent to work with. They made the entire process so easy and positive. They answered our numerous questions and even our Realtor was impressed with how smoothly our VA loan was processed. 100% will use them again in the future.
Date of experience: July 01, 2021
Thank you Cassie for taking the time to leave us a FABULOUS 5-star review! We are ecstatic we could impress both your and your realtor during your VA loan process. Please let us know if we can help you again in the future! Congratulations!!
Eddie Duke
1 reviews US
Amazing Experience
Brent Martin and Lois Martin were both extremely helpful in answering any questions I had and made the home buying process pleasant. I would absolutely recommend both Brent Martin and Lois Martin!
Date of experience: July 14, 2021
Thank you Eddie for taking the time to leave us a wonderful 5-star review! We are so delighted you had a pleasant buying process. Thank you for choosing VeteransLoans.com as your lender.
Rudolph Hess
1 reviews US
Pleasant to work with and will go above…
Pleasant to work with and will go above and beyond for you. Also very knowledgeable regarding the complexities of loans and loan types.
Date of experience: August 02, 2021
Thank you for the kind words! We are delighted you had a pleasant experience working with us. Please let us know if we can help you again in the future.
Jessica Johnson
1 reviews US
1st Time Home Buyer
1st time home owner, Brent and Lois took very good care of me. I got the best rate and assistance through out the process. I would recommend them to anyone buying their first home!!
Date of experience: August 13, 2021
Congratulations on the purchase of your first home Jessica! We are proud that we could assist you through the process and could secure you a great rate. Brent and Lois will be so excited to know you had an excellent experience. Thank you for taking the time to leave us a review. Enjoy your new home!
Amanda Green
1 reviews US
My husband and I purchased our first…
My husband and I purchased our first home and Lois and Britney made the process easy as could be! We had issues with builders and realtor and Lois and Britney stuck through with us during it all! Amazing service!
Date of experience: August 18, 2021
Congratulations on the purchase of your first home Amanda! We are ecstatic that you had amazing service even when you ran into a few issues. Lois and Brittney will be delighted to know that you had a great experience. Please let us know if we can help you again in the future!
Michael Fowler
1 reviews US
What an amazing experience,there was…
What an amazing experience,there was open communication that was fast!! Every other company was 120-160 days to close, we closed ours in just over 30 days!!! No gimmicks, no hoops to jump through, just simple honest folks treating vets right!!!
Date of experience: August 29, 2021
WOW, what a wonderful review Michael! We couldn't be more excited that you had an excellent experience and that we could close your loan quickly for you. We aim to make this process as smooth as possible for our Veterans and we are glad we could deliver. Thanks again for taking the time to leave us an outstanding 5-star review.
James Hobson
1 reviews US
Hassle free refinance
I finally found a company that looks out for their customers. From the beginning of the refinance process, I felt like Brent and Lois Martin had my best interest in mind. Brent went overboard to ensure that I got the lowest rate that I could receive and Lois took care of all of the intricate details. There was never a moment during this process that I felt like I was in the dark or could not reach out to someone to get my questions answered. This was far from the first time that I needed a mortgage, but it was definitely the most hassle free mortgage process that I have experienced. Thank you Lois and Brent
Date of experience: September 16, 2021
WOW!! What a magnificent review James! Brent and Lois will be delighted to know that you had an amazing experience with VeteransLoans.com. We strive to make the VA loan process as smooth as possible for our Veterans and are glad you experienced just that. Thank you for taking the time to leave such an incredible 5-star review.
Ray Kugler
1 reviews US
Great service, better people
We had a great experience working with Brent and Lois at VeteransLoans. The VA Loan process is significantly different than a standard mortgage. It helped to have experts to go to with questions (even dumb ones). They were incredibly responsive, even taking time during their days off to deal with urgent paperwork. They were even great dealing with our...colorful...agent. I don't expect to need their services again for a long time, but when that time comes I will definitely be calling VeteransLoans. I can't recommend them enough.
Date of experience: September 17, 2021
Thank you for taking the time leave us a 5-star review Ray! Yes, the VA loan is slightly different than a standard mortgage but we are delighted our VA experts, Brent and Lois could help you during your purchase. Please let us know if we can help you again in the future and congratulations on your new home!
Joyce Eilmann
1 reviews US
Thank you So much
Thank you So much. You and your Mom made it very very easy for me. I just feel very Blessed that everything worked out. I told everyone how you made it so easy for me. I will definitely pass your information on to my friends. I have You and your Mom's phone number save in my contacts Thank you again.
Date of experience: October 18, 2021
We are delighted that everything worked out for you Joyce! We try as hard as possible to make the VA home loan process easy and are glad we delivered those results to you. Please let us know if we can help you out again in the future! We're glad you have our contact numbers saved!
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We're committed to showing authentic, accurate, honest reviews from real customers. Read VeteransLoans.com reviews here on TrustPilot and see what other homebuyers have to say about their experience with us. VeteransLoans.com specializes in the VA home loan, a benefit for active-duty service members, as well as veterans and their families to purchase with little to no money down or refinance and take cash out. A VA approved lender; Not endorsed or sponsored by the Dept. of Veterans Affairs or any government agency. Customers with questions regarding our loan officers and their licensing may visit the Nationwide Mortgage Licensing System & Directory for more information. NMLS# 1313859. www.nmlsconsumeraccess.org