Reviews 4.6
129 total
Tony Torbey
1 reviews US
Easiest refinancing process ever
Easiest refinancing process ever. Every person I dealt with was professional and knowledgeable. Will always try to use them in the future.
Date of experience: October 22, 2020
Thanks for the 5-star shout-out Tony! We are thrilled your refinance was smooth sailing. Please let us know if we can help you in the future.
Fred Savage Capone
1 reviews US
BLUF performance assessment
I would like to take this time to thank Michelle Huff and Erin Jensen for working my loan. The process was very well streamlined from start until complete. Being in the Army is hard enough with so much uncertainty (Covid). The ladies were an absolute pleasure to have on my team including my real-estate agent. All documents were on time with no error. I really reflect upon those conversations with these true professionals. In my mind the home buying process should be just as it went. They processed the second home my family bought in the past three years, and they matched every aspect of my expectation. My 1st home buy was with a family friend/ Co-Workers wife so that in itself was a personal connection. For michelle and erin to match that was very rare and appreciated. Please give these ladies the upmost respect and if possible a raise/promotion. I will use their service if we decide to buy again. Thanks and god bless!
Date of experience: October 22, 2020
WOW!! What an excellent review Fred! We are ecstatic Michelle and Erin delivered a streamlined process from start to complete. Thank you for taking the time to leave us a 5-star review, we are glad we could earn it through hard work and communication. Please let us know if we can help you again in the future!
Chris V
1 reviews US
Excellent Service & Professionalism
I would like to thank Keeley Duncan and Jessie Latham. Both took the time to work with my wife and I and ultimately accommodated our refinancing needs. This was my second Refi in four years, and I can say that VeteransLoans.com, completely understood our needs and goals. While this was not home purchase, considering how smooth the process went, I would highly recommend VeteransLoans.com for any first-time home buyer.
Date of experience: October 30, 2020
Congratulations on your refinance Chris! We are so glad our team members Keeley and Jessie could accommodate your needs. I know they will be so appreciative of the wonderful 5-star review. Please let us know if we can help you again in the future.
William Seeto
1 reviews US
Painless, even under our social conditions.
With times the way they are (pandemic), we were able to refinance with Veterans Loan in a reasonable time frame. The staff (Keeley Duncan and Jessie Latham) were incredible, keeping us informed on a daily/weekly bases of requirements. All the paperwork, information gathering, and phone calls involved, normally create a stressful environment. That did not seem true with our experience with Veterans Loan. I'll contact them again for future home buying or refinancing and will definitely recommend them to other veterans.
Date of experience: November 03, 2020
We are delighted we could provide you with the stress-free experience you were looking for William! Thank you for taking the time to leave us a review and please let us know if we can help you again in the future.
James
1 reviews US
This was the best experience I have…
This was the best experience I have ever had with a lender. Easiest, fastest, star all the way!!!
Date of experience: December 09, 2020
WOW! We are so glad you had such a positive experience! Thank you for taking the time to leave us an awesome 5-star review James.
Mic Halpin
1 reviews US
A simple testimony of outstanding service.
The service my wife and I received from our associates, Amber and Abigail was outstanding. They had quick and solid answers to every question, and responded to every inquiry in a quick and efficient manner. When a difficulty did arise, they had logical explanations, and provided solutions that were understandable. As stated, the associates that we dealt with were professional and a pleasure to work with. Personally, I have some problems with the groundwork of the overall organization in as much as I felt completely mislead by the advertising on TV. that stated these loans could be finalized with no appraisal or out of pocket costs. This was not true, and once explained by the competent associates, somewhat acceptable. Overall we give our experience with the folks that led us through the steps to attain our refinance was above reproach and enjoyable - a true five star plus performance by Abigail and Amber. I am bothered about the things that were beyond their control.
Date of experience: December 16, 2020
Thank you for taking the time to leave us an outstanding 5-Star review Mic! Amber and Abigail are outstanding team members and their professionalism truly shined through your refinance. Our VA teams work hard to ensure everyone receives friendly, efficient and responsive service. We appreciate the kind words.
logan ko
1 reviews US
Great service and very helpful
Great service and very helpful, Amber and Patrick were great.
Date of experience: December 31, 2020
Thanks Logan for taking the time to leave us a 5-Star review! Have a wonderful 2021!
Terry
1 reviews US
Great Experience
My refinance only took a little over 5 weeks to complete, primarily due the work of my loan officer - Brent Martin. Brent help me through the process and kept me informed of the status of the loan request. He was a pleasure to work with and very knowledgeable.
Date of experience: January 23, 2021
Congratulations on your refinance Terry! Brent Martin is an excellent Team Member and we are delighted he could provide you with support through the entire process. Thank you for the 5-star review and choosing us!
Ricky Wade
1 reviews US
Outstanding Organization and Brent is the best
I worked with Veteran Loans for a refi and Brent was extremely knowledgeable and professional. He’s very prompt with responses, forthcoming with information and patient when you have screaming kids in the background. Would highly recommend.🥰
Date of experience: January 27, 2021
Thank you for taking the time today to share your positive experience with us; Brent will be thrilled to hear your recommendation. We strive to provide a easy and quick experience and are glad we could do so during your refinance. Congratulations and thank you for the review.
Jason Hash
1 reviews US
Brent and Mrs Lois were incredible
Brent and Mrs Lois were incredible! Extremely fast, extremly responsive in every aspect of the process start to finish! They gave perfect advise and got us an amazing rate. The most sincere and genuine people that you can find. They were a blessing! Jason Hash USMC
Date of experience: February 25, 2021
Hi Jason, thank you for leaving us a wonderful review. Brent and Lois make an incredible team and we are ecstatic they delivered a 5-star experience. We appreciate you choosing us as your lender. Congratulations on your amazing rate!
Gloria
1 reviews US
Brent and Lois are very professional and genuine
Brent and Lois were friendly, efficient, professional and a pleasure to work with. Process took less time than expected, and Brent was able to secure a super rate. I will be able to pay off my loan much more quickly as a result of their assistance. Gloria S.
Date of experience: March 01, 2021
Congratulations on securing your low rate Gloria! We are ecstatic Brent and Lois were able to help you quickly close so you can pay off your loan much faster. Thank you for taking the time to leave us a 5-star review and choosing us as your lender.
Tierra
1 reviews US
Brent and Lois are rockstars!!
We closed on our house yesterday! We are so grateful for Brent and Lois. They were so amazing, fast, and professional. I'd give 10 stars if I could. Thank you for our awesome rate. We will definitely use you all again in the future.
Date of experience: March 04, 2021
Congratulations on your purchase Tierra! We are ecstatic Brent and Lois could deliver an amazing, fast and professional experience for you. Thank you for taking the time to leave us such a wonderful review. Please reach out to us if we can help you again in the future. Enjoy your new home!
Brandee Kendrick
1 reviews US
Karen and Matt were fantastic
Karen and Matt were fantastic! Excellent service to get my loan done on time and with no headache.
Date of experience: March 04, 2021
Thank you for taking the time to leave us a 5-Star review, Brandee! We are ecstatic your team, Karen and Matt, delivered a smooth and quick process.
Yo butt
1 reviews US
Easy no bs process
Easy no bs process. The only good thing that came from COVID I guess
Date of experience: March 06, 2021
Joseph Whaley
1 reviews US
Could not have been better
Could not have been better, great people that kept me informed throughout the process
Date of experience: March 09, 2021
Thanks for the 5-star review, Joseph! We are so happy we could help you with your financing.
Customer Natalie Hirst
1 reviews US
Best ever refinance experience
I was very impressed with the professional service I received refinancing my loan with Brent Martin and Lois Martin. They both were able to work in a very tight time frame to get me the the interest rate I wanted and close in 20 days from start to finish. They were helpful in answering all questions and scheduling the closing with the title agent around my work schedule. I was a little leery of handling most all of the loan electronically as this process was new to me. They were accommodating and always responded quickly via email or text. Would highly recommend them in the future for a refinance.
Date of experience: March 15, 2021
Hi Natalie! Wow, what a wonderful review. We are thrilled Brent and Lois were able to help you refinance and close in 20 days!! Thank you for taking the time to leave us such a great recommendation and choosing us as your lender!
Hope
1 reviews US
Outstanding Loan Processors and Process
This was the most expeditious loan process I had. Brent and Lois did an exceptional job of keeping me informed ever step. The minor issue was immediately addressed and rectified. I am totally satisfied and will definitely refer them to my families and friends.
Date of experience: March 18, 2021
Thank you for taking the time to leave us an excellent review Hope! We are delighted Brent and Lois were able to address and solve any issues you encountered, they make a fantastic team. Your satisfaction is everything to us and we appreciate your 5-star review. Congratulations!
Tom Adams
1 reviews US
It was a breath of fresh air...
It was a breath of fresh air to deal with people who are honest and sincere and genuinely care about homeowners who enter the quagmire of refinancing. I made refinancing inquiries with at least eight other mortgage brokers before deciding to go with Veterans Loans (Mid-Continent). After speaking with Brent, I felt that Veterans Loans was probably a good choice, and it turned out to be the best choice I could have made. Practicing law for 47 years has given me some insight into identifying good people. Lois and Brent worked hard to get the interest rate and terms I wanted, and they were successful! In addition, because I am retired there were issues and extensive underwriting requirements that had to be satisfied before the refinancing was approved. The people at Veterans Loans spent many hours working hard and diligently, conferring with the surveyor, the title company, my financial advisor and various levels of underwriters to make the refinancing seem easy for me. By the time the refinancing process was completed, I felt I had not only accomplished something that was financially beneficial to me, but I had also made new friends. Thank you Lois and Brent and the other people at Veterans who so competently put my refinancing together. Samuel T. Adams, Panama City, FL
Date of experience: March 22, 2021
Congratulations on your refinance Tom! We are so glad we could help you accomplish something beneficial for you, as well as develop a friendship with Brent and his team. We do genuinely care about our homeowners and are thankful you witnessed this first-hand. Thank you for taking the time to leave us an outstanding 5-star review. Please let us know if we can help you again in the future.
Jason Julal
1 reviews US
Amazing people and amazing service
Lois and Brent are absolutely amazing!!! Extremely knowledgeable and easy to talk to. By far a much better experience than I could have imagined. They were up front and honest about everything and are always available for any questions or issues.
Date of experience: March 24, 2021
Thank you Jason for taking the time to leave us a wonderful review! We are ecstatic your experience was better than you could have imagined. We take pride in our customer service and are glad your team members were always available for any questions or issues.
B. Johnson
1 reviews US
Great Customer Service
My husband and I had an awesome experience with veteransloans.com refinancing from a 30 year mortgage to a 15 year. Brent and Lois was extremely capable and supportive, they helped us through the whole process with ease and with such a personal touch. We can’t thank them enough. The process working was seamless. Brent and Lois was on top of their game and very communicative. They let us know what was needed from us and what to expect , all via email or telephone. They treated us like family.
Date of experience: March 27, 2021
Congratulations on your successful refinance! We are so glad Brent and Lois were able to deliver an awesome experience and help you go from a 30 year to a 15 year. We strive to make every process as streamlined and personal as we can. Thank you for allowing VeteransLoans.com to assist you with your refinance.
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We're committed to showing authentic, accurate, honest reviews from real customers. Read VeteransLoans.com reviews here on TrustPilot and see what other homebuyers have to say about their experience with us. VeteransLoans.com specializes in the VA home loan, a benefit for active-duty service members, as well as veterans and their families to purchase with little to no money down or refinance and take cash out. A VA approved lender; Not endorsed or sponsored by the Dept. of Veterans Affairs or any government agency. Customers with questions regarding our loan officers and their licensing may visit the Nationwide Mortgage Licensing System & Directory for more information. NMLS# 1313859. www.nmlsconsumeraccess.org