Reviews 3.3
477 total
JDDBoston
1 reviews US
The cost was reasonable
The cost was reasonable for my age, coverage, and duration of the trip. Luckily, there was no need to utilize any of the components of the policy during the trip. As with any insurance, knowing you are covered offers great peace of mind. Without having to utilize the policy, I am unable to comment on how it might or might not have performed. Signing up was easy, the website was easy to navigate and understand. I would use Travelex again in the future.
Date of experience: October 21, 2022
Thank you for your review on TrustPilot! We take great pleasure in your peace of mind! Safe Travels!
Gary Etherington
1 reviews US
not used
Did not need to use the insurance. Purchasing was easy and straight forward. Even though not used having the insurance provided peace of mind during our travels
Date of experience: November 06, 2022
Judy S.
1 reviews US
I use Travelex when I travel because…
I use Travelex when I travel because it's easy to enroll, prices are competitive, and my travel agent uses them, too! Fortunately I have never had to make a claim.
Date of experience: October 26, 2022
Dan
1 reviews US
Going direct to Travelex website is the…
Going direct to Travelex website is the way to go. Avoids cumbersome insurance aggregators.
Date of experience: November 09, 2022
Dennis Yen
1 reviews US
Resolving Online Problems
I had difficulties with completing my app online. A phone call to customer service resolved the issue with a full explanation of all the services which made it easier to make decisions regarding coverage.
Date of experience: October 27, 2022
Gary Miller
1 reviews US
EASE OF PURCHASE
EASE OF PURCHASE. FORTUNATELY DID NOT NEED IT AS MY TRIP WENT AS PLANNED!
Date of experience: October 12, 2022
Joann
1 reviews US
Ease of purchase and fair price
Ease of purchase and fair price
Date of experience: October 31, 2022
Annmarie Lescarbeau
1 reviews US
This insurance exists
Great customer service. Very knowledgeable. Timely.
Date of experience: September 15, 2022
Alexis Sparks
1 reviews US
Change your policy
The way your policy reads it doesn't matter if my bags were missing for 2 days, or 13, I get $200 dollars. It doesn't matter if I had to replace my items in euros, not dollars, I get 200 dollars. It doesn't matter if it was not the airline but the 3rd party baggage handlers who locked my bags in a random German storage room and then could not retrieve them for days, 200 dollars. It doesn't matter if hours upon hours of my vacation was spent attempting to contact multiple entities about my bags. 200 dollars. It doesn't matter if days went by with no communication or knowledge of where my bags were, $200 dollars. It does not matter if 2,300 euro was spent and countless hours of my dream vacation wasted. Because my bags came back via FedEx by way of JFK after I was home, 13 days later.... $200 dollars. That policy needs to be reconsidered. No one can replace their belongings in Europe on 200 for 12 days. My vacation was miserable and ruined with no extra money, limited clothing and hours wasted to be compensated 200 dollars (to be fair, per person, so 400)
Date of experience: September 06, 2022
Thank you for taking the time to post a review. Travelex Insurance Services (Travelex) makes every effort to review all concerns from our insureds. You are a priority to us and appreciate the feedback. It is important to remember that insurance is highly regulated, and all claims are determined based on the required documentation submitted and the policy details for the policy you purchased. With that being said the baggage limit on the Travel America plan that you purchased, has a maximum benefit limit of up to $200. Travelex does offer two other protection plans (Travel Basic and Travel Select) that have higher baggage coverage for your future travels. If you have any plan or coverage questions, please do not hesitate to contact our Customer Solutions Department at 1-800-819-9004 or [email protected], Monday-Friday: 8:00 a.m. - 7:00 p.m., CT. We hope this provides additional clarification on the limits per plan. We look forward to servicing your travel insurance needs in the future.
Jim K
1 reviews US
Easy to set up
Easy to set up. Provided good features
Date of experience: November 01, 2022
Nathan
1 reviews US
Good price good responsiveness and good…
Good price good responsiveness and good coverage
Date of experience: November 02, 2022
Frank Pergiovanni
1 reviews US
1st of all you were very affordable for…
1st of all you were very affordable for the coverage that I received. But also grateful that I didn't have to use it.
Date of experience: October 17, 2022
Silvia Pomerantz
1 reviews US
I used all the time travelex for my…
I used all the time travelex for my trip and I feel secure in every moment of my trip
Date of experience: October 30, 2022
Michael Raymond
1 reviews US
Great trip
Fortunately our trip went off perfectly. My contact with Travelex was only in the purchase process. The agent was courteous and knowlegeable.
Date of experience: November 09, 2022
Dinesh Patel
1 reviews US
I have insurance but not use… for…
I have insurance but not use… for anything …lucky
Date of experience: October 26, 2022
Kaoru Votry
1 reviews US
Peace of mind
Having the peace of mind that you are taken care of when you are abroad.
Date of experience: November 07, 2022
Mary Beth Halstead
1 reviews US
Not that you had anything to do with…
Not that you had anything to do with the fact that I didn't have to use the benefits of my travel insurance. But I've used other travel insurance and am still waiting for a refund after 6 months after I filed a claim. My roomate has long haul COVID and wasn't able to go, therefore we canceled about 45 days before we were to leave. She's been paid out, I'm still fighting for mine.
Date of experience: November 13, 2022
Russell Firlik
1 reviews US
Terrific health security
I’m confident in the services provided and the security of their offerings.
Date of experience: September 01, 2022
Asamenech Afework
1 reviews US
I was on hold & transferred numerous…
I was on hold & transferred numerous times, I was almost turned down at last I was able to purchase travel insurance. To me they need training, training, 1/2 of they should not be there. Very sad
Date of experience: November 08, 2022
Thank you for reaching out to us on TrustPilot.com. Travelex Insurance Services makes every effort to review all concerns. Thank you so much for bringing this to our attention. Your comments were very helpful to enhance our customer experience. If you have any other questions, please do not hesitate to contact our Customer Solutions Department at 1-800-819-9004 or [email protected], Monday-Friday: 8:00 a.m. - 7:00 p.m., CT. Thank you again for your feedback. Sincerely, Travelex Insurance Services, Inc.
J Whittall
1 reviews US
The staff was very helpful every time I…
The staff was very helpful every time I called. The reimbursements were fair and when I appealed everyone listened to my concerns and made the appropriate adjustments. Will definitely use Travelex again.
Date of experience: November 30, 2022
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Protect your trip investment and receive emergency travel assistance with a travel insurance plan from Travelex. Anywhere you go, we're there to protect you.