Reviews 3.9
410 total
nbfreak2
1 reviews US
Great saddle
Great saddle, easy to navigate site.
Date of experience: November 06, 2023
Thanks, Richard! We are so happy you had a good experience purchasing from us and that you are enjoying your saddle! Happy Trails!
CHARLES SANSON
1 reviews US
Great company with great products.
Great company with great products.
Date of experience: November 06, 2023
Thanks for the review, Charles! Enjoy your saddle!
Joseph Versace
1 reviews US
Good company with good products
The company responded within a day to my request for a self measurement kit . Having purchased products before from the company, I have come to expect a reasonable amount of time from first contact to delivery. And the products are first rate.
Date of experience: October 30, 2023
Hey Joseph! Thanks for your support and confidence in our product! We are happy you are enjoying your gear! Enjoy!
Jerry
1 reviews US
Great customer service
Great customer service
Date of experience: November 01, 2023
Thanks, Jerry! We work hard to ensure everyone has a positive SQLab purchasing experience. Best wishes!
Lawrence Albrecht
1 reviews US
There was no tracking info
There was no tracking info When package showed up I was delighted but I wasn't sure it would. Should be fixable Haven't installed bars yet Thanks
Date of experience: November 09, 2023
Hi Lawrence, it looks like we were able to get that tracking information to you manually. Our apologies for the delay. However, I am so happy your received your package! Enjoy your new handlebars!
Bengy Antonio
1 reviews US
Great Webstore with lots of…
Great Webstore with lots of information!
Date of experience: November 13, 2023
Thanks, Bengy! Glad our website was able to provide you guidance and information to make your order!
Curt K.
1 reviews US
Great Selection Advice
I appreciate the product selection guidance offered by the website.
Date of experience: November 14, 2023
We are so happy you were able to take advantage of the website's information to select your saddle! Thanks for taking the time to write a great review! Happy Trails, Curt!
PLD
1 reviews CA
These are great saddles
These are great saddles. Have two. Last purchase was a 621 M-D active for spin bike. Relieves pressure significantly. Makes indoor training for IM distance possible. As expected it’s wide and padded, good for bigger riders.
Date of experience: November 17, 2023
Thanks for your support and kind review! We are so happy you have a saddle you love. Enjoy the ridding!
Michael Thoen
1 reviews US
I have not received my purchase!
I have not received my purchase!
Date of experience: November 20, 2023
Hi Michael, we are very sorry to hear that your package has not arrived. We just emailed you from our customer service team and are sending you a replacement product. We are sorry for any inconveniences.
rpinder
1 reviews US
Company and new team great
Company and new team great. products suberbe !!
Date of experience: November 22, 2023
Thanks for the great review, Rich! It was a pleasure helping you determine what saddle to order. Enjoy your new saddle and hope you get a chance to try out one of our carbon saddles soon! Happy ridding!
Christopher Winterhack
1 reviews US
Slow shipping
Slow shipping. Had to pay for return. Saddle didn’t workout.
Date of experience: November 23, 2023
Hi Christopher, were sorry the saddle didn't work out for you! Thank you for giving our products a try!
MICHAEL JAGER
1 reviews US
I like the info you provided about…
I like the info you provided about width of sit bones and nice graphics showing applications of them. M
Date of experience: November 22, 2023
Thanks for the review Michael! Were happy we could provide you with guidance on our website! Our customer service team is also available to help with any unanswered questions. Thanks for your support!
roddw
1 reviews US
Excellent products and timely shipping
Excellent products and timely shipping
Date of experience: November 24, 2023
Thanks for purchasing through SQLab! Were stoked you like our products! Happy ridding!
William Cozza
1 reviews US
Fast and efficient as always
Fast and efficient as always
Date of experience: November 24, 2023
Thanks for the great review, William! Enjoy your new saddle!!
Nassim El Hajj
1 reviews US
I did order a saddle on 12/22/23 order…
I did order a saddle on 12/22/23 order number and still did not receive it and did not receive email confirmation of shipping despite emailing the company twice
Date of experience: November 18, 2023
Hi Nassim, we have been trying to get in contact with you via our customer service email. I am truly sorry you haven't received our communication. We are currently unable to ship due to an error in our system, we hope to be back up and running soon. Please check your junk or spam folder to see if there is an email from [email protected] or try giving us a call. We apologize for the miscommunication.
Dan
1 reviews US
Good saddle but bad customer service
One reason that I purchased a saddle from SQ Labs was their 30 day trial period with the option to return the saddle if it didn't solve my issues. It did not work for me so I returned it after about 3 weeks. The saddle costed $250.00 and I had to pay the return shipping cost of $45.00. I have confirmation that the saddle was delivered on Jan. 2, it's now Jan. 12 and I haven't heard from them. The saddle was well made and it might work for some so the product was not the reason for the one-star review. The customer service leaves much to be desired. BTW, I returned the saddle in pristine condition with all of the original packaging. I'm out $295 and they've hung me out to dry! If you buy from them I hope you like the saddle because the return policy is BS.
Date of experience: December 01, 2023
Hi Dan, we understand your frustration. Our systems have been down for the past few weeks for a system upgrade and we have a backlog of returns. I have manually issue you a return and you should see the confirmation email shortly. In the future please reach out to our customer service team at [email protected] and we will be happy to resolve the issues promptly. Thank you for giving our saddle a try.
John Benedetti
1 reviews US
I did not order anything
I did not order anything
Date of experience: December 01, 2023
Please let us know if you need help determining the right product for you! Feel free to reach out to our customer service team at [email protected]
Charles Didrickson
1 reviews US
Always a pleasure....
Always a pleasure and I am really liking these saddles.
Date of experience: November 25, 2023
Thanks, Charles! Happy riding!
Adam Balentine
1 reviews CA
Fast shipping and a great product.
Fast shipping and a great product.
Date of experience: December 05, 2023
Hey, Adam! Thanks for the great review! Enjoy your new saddle!
Vincent Vinay
1 reviews US
I thought the shipping time was poor
I thought the shipping time was poor, being that the warehouse is located in Southern California and I live in that area and it still took a week. Also the communication of the ship to status was not there basically.
Date of experience: December 08, 2023
Hi Vincent, Sorry to hear shipping was not as you had hoped. Glad our customer service team was able to help you get the tracking number and answer your questions! Thanks for your order.
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About
SQlab is your expert for ergonomic bicycle components and accessories like bike saddle, grips, handlebars and stems. SQlab has specialised in the three contact points of the bike (Hands - Pelvis - Feet). A bicycle saddle must not only fit perfectly to both the male and female anatomy, but also correctly spread the body weight from a medical point of view. The grips must prevent numb fingers, must be easily and securely assembled and be a good fit for the hand. In particular our saddles, and our fitting process, which determines the perfect saddle width, have made us the most successful saddle manufacturer in tests of bicycle magazines. You will not only find the perfect saddle, grip, bars and other components here, but also many tips and tricks around ergonomics and how to correctly fit and adjust the SQlab-products for the three contact points. You can purchase our products at your local authorised dealer or here in our online shop. However, we highly recommend the purchase through your local authorised dealer as the face-to-face advice and particularly the sitbone measurement is a service only your brick and mortar authorised dealer can provide.