D
Dan
US
Review
Review of SQlab USA
D
Dan
US
Jan 12, 2024
Good saddle but bad customer service
One reason that I purchased a saddle from SQ Labs was their 30 day trial period with the option to return the saddle if it didn't solve my issues. It did not work for me so I returned it after about 3 weeks. The saddle costed $250.00 and I had to pay the return shipping cost of $45.00. I have confirmation that the saddle was delivered on Jan. 2, it's now Jan. 12 and I haven't heard from them. The saddle was well made and it might work for some so the product was not the reason for the one-star review. The customer service leaves much to be desired. BTW, I returned the saddle in pristine condition with all of the original packaging. I'm out $295 and they've hung me out to dry! If you buy from them I hope you like the saddle because the return policy is BS.
Receipt photo:
Date of experiance: Jan 12, 2024