Reviews 3.9
410 total
eduardo
1 reviews CA
The saddle is too wide in my opinion
The saddle is too wide in my opinion. I would prefer more clearance for going DH on a MTB.
Date of experience: September 13, 2023
Hey Eduardo, I am sorry to hear you felt the saddle was too wide. If you are interested in trying out our saddle in the future we can send you a measuring kit to make sure you can get the best fit. We also have a 30 day light trial & return policy that helps you determine the right saddle at home! Please reach out to [email protected] if we can assist any more.
Carl Skelton
1 reviews US
SQLab is the only saddle maker I know…
SQLab is the only saddle maker I know that makes it possible to buy a saddle for my particular "sit bone" spacing without a lot of fuss at a custom-fit bike shop. Good saddles, and a great long-term investment in my nethers!
Date of experience: September 15, 2023
Thanks Carl, we're thrilled you've found a saddle that works for you!
Trent Jehnsen
1 reviews US
512 Pedal Disappointment
I followed the pedal size recommendation as listed on the website, unfortunately the wide Q factor caused a significant power loss on my rides. I gave it two weeks with them on the bike to adjust and still no improvement. It has been a major regression. I also had an incident where the right pedal would not unclip leading me to dump my bike which caused a scuff to the pedal and made a return impossible. It was not a rider error. I have access to the tooling and asked if they could sell me a different axel spindle to replace the +18mm XL with the medium or small in order to narrow the q factor. Customer service said they could not. But since they're a German company and im in the States im not actually dealing with anyone at SQ, just their North American distributor. This is frustrating because now the pedals are useless and I have wasted $170 + and hindered my progression. Even a discount on a different size pedal in exchange for me sending back my current pedals is impossible to them. I put my faith in SQ and their product and it ended up being a huge mistake. I just want a solution to make the damn pedals work for me. It would take one email from SQ to have their supplier ship a pair of replacement axels to me and all would be fixed. I really bought the ergonomic marketing hype for the wider axle length. I should have just bought a pair of Look or Shimano pedals. UPDATE: In response to my review, SQLABS clamied to have offered me a discount/ alternative option on new pedals. This never happend and is completely dishonest. Im assuming since once a review is written and a company has responded that ends the back and forth between consumer and company. For consumers reading SQ Labs reviews they would see my negative experience then read SQ Labs response and walk away thinking that I was unjustified with my frustration and that SQ Labs did everything in their power to make things right. The issue I have is that SQ LABS did not do the things mentioned in their response. A complete fabrication of events in order to come out of the situation in a positive light. I exchanged email with Sarah from customer service prior to writing my review. She sent two emails. One was a cut and paste response when I suggested the option of exchanging the pedals' our first interaction. "Hello T--------, I’m sorry to hear you aren’t happy with your new pedals, unfortunately we don’t offer exchanges, you’d have to initiate a return and then create a new order for the alternative item. You can initiate a return on our web shop within 30 days as long as the item is in new, re-sellable condition. I've provided a link for you below. Once we receive the returned item to our warehouse, please allow up to 2 weeks for your return to be processed and your refund issued. We apologize for any inconvenience this may cause. Please reach out if you have other questions Let me know if you need any other que Sarah Boards & More Customer Service From the date of my purchase it took around a week or more for the pedals to arrive from the date of purchase. It then took another 14 days for me to install the pedals. I was collecting data on my previous pedals in order to document the improvement the SQLABS pedals would supposedly give me. So I had less than 6 days under the return policy to properly test the pedal and initiatea return if i was unhappy. This was not enough time to gather a proper comparative data set. Return under the company policy was out of the question. 30 days is simply not enough time. A company confident in their product effectiveness would seemingly offer a return policy longer than 30 days. When i proposed the offer of me purchasing a new set of spindles to install on my pedals this was the only respone I received "Hello Trenton, We don’t currently offer that as an option, I’m sorry . I will mention it to the product team though! Best, Show quoted text" SQLABS response to my review is dishonest and untrue. They could easily make the situation right. IM NOT ASKING FOR FREE PRODUCT. I JUST WANT OPTIONS!
Date of experience: October 02, 2023
Hello Trent, we are super sorry to hear that you haven't been happy with your pedals. I do see we had an email exchange where we offered the opportunity for you to return the pedals, and we did also offer a discount on a new pair since we weren't able to replace the spindles for you. We are of course still happy to offer both of those options, please let us know if you'd like to try some different pedals. [email protected]
Dan Callis
1 reviews CA
Just what I needed
Just what I needed. I was suffering some lower back pain due to osteoarthritis and this saddle really helped me. Took a while to tweak the fore/aft and tilt but once I got it dialled in it really helped me cycle more comfortably.
Date of experience: September 16, 2023
I am so happy our saddle was able to help you ride more comfortably! Thanks for taking the time to make the right adjustment for you and your riding style! Sounds like a win. Happy ridding, Dan!
Dave Schaeffer
1 reviews US
Innerbarends should be STANDARD on some model bikes!
The innerbarends are practically MADE for this bike - a Spesh Sirrus X 4.0 - due to the wider flat bars of this model. I use it as my touring/canal runner/trail bike, but I wished for more comfort on the 20+ road miles to get to my favorite places. The innerbarends fixed that problem 100%, and I barely had to move my brakes/shifter (1cm or so). I can still access brakes and easily shift. Shipping was fine. My only criticism - let me submit this review on your website rather than wait for an email link!
Date of experience: September 23, 2023
Thanks for the great feedback, Dave! We love the Innerbarends and sounds like you do too! Happy we were able to make your road riding a little more comfortable! Enjoy the ride!
Jimmy J
1 reviews US
Outstanding customer service
Outstanding customer service, fast shipping, and very high quality items.
Date of experience: September 16, 2023
Thanks, Jimmy. Happy we were able to get your biking needs met! Enjoy your gear!
David Potts
1 reviews US
Great seat / saddle
Great seat / saddle. Took the test to determine width and surprised by the results. I actually needed a narrower saddle than I thought.
Date of experience: September 18, 2023
Awesome! So happy you use our measurement kit worked out for you and you ended up liking the saddle you got! Happy trails, David! Thanks for your support
Jeff
1 reviews US
quick response.
quick response.
Date of experience: September 25, 2023
Glad we were able to sort out your questions. We always love helping our customers! Thanks for reaching out, Jeff!
Mike Spriggs
1 reviews US
Poor customer support.
Poor customer support.
Date of experience: September 25, 2023
Hi Mike, so sorry to hear you weren't satisfied with our support. I do notice that we had a little confusion on our part when you asked about "shims" since we do sell a handlebar shim - I'm sorry for that miscommunication! Once you explained that you were actually curious about changing the elastomers in our active saddles, we send a few different responses with information on how to do so. I agree it would be nice to have a video of the elastomer change - and will let the team know of the suggestion! Please don't hesitate to reach out if you have further questions.
Petr
1 reviews CZ
Good service
Delivered on time and complete
Date of experience: September 25, 2023
So glad you were able to get your Innerbarends quickly and safely. Enjoy them on your rides! I hope they work great for you!
Brian Gutierrez
1 reviews US
They made an excellent product
They made an excellent product. The free home impression kit helped to determine the correct measurement. Seating from from old to new was a night and day difference.
Date of experience: September 26, 2023
Thanks for the great review Brian! We are here to help improve your comfort and performance in the saddle. Glad you were able to feel the difference! Enjoy the riding!
Patrick Mulligan
1 reviews US
Easy Purchase
Easy Purchase - great saddle.
Date of experience: September 26, 2023
Hey Patrick, glad we could make the process easy for you! Enjoy the saddle and the ridding! Thanks for the review!
Roderick MacLeod
1 reviews US
Quality product.
Quality product.
Date of experience: September 26, 2023
Thanks for your order and excellent review! We hope you enjoy our saddle for many rides! Thanks, Roderick!
Kevin M
1 reviews US
16 degree bar is great
16 degree bar is great. Shipped quickly and arrived a described.
Date of experience: September 27, 2023
Hey there, Kevin! Thanks for the great review and excited you are stoked on the 16 degree handlebars! We hope you enjoy them and the trails!
Kevin
1 reviews US
Excellent
So... as a 45 year old, I have found that saddle preference makes night and day differences about enjoying cycling. I had read many reviews and decided on this saddle, the 611. Unfortunately my size wasn't in stock, one of the employees found a return that was "blemished" and sold it to me for a very fair deal. I expected some kind of mark on it. Turns out it was a slightly marred number on one of the rails. Omg.... thank you guys. First ride.... best saddle I've ever ridden. So basically, great company, great customer service, BEST saddle I've ever ridden.
Date of experience: September 25, 2023
Thank you for taking the time to write this fantastic review, Kevin! We are always here to help and so glad we were able to find you this product in our returned inventory! We are especially happy to hear that it is making all the difference on your rides! Happy trails!
Roni K.
1 reviews CA
LOVE my Ergo Wave 611 Active!
Both my (21 y.o ) son & I bought the Ergo Wave 611 saddle and we both LOVE it! No more sore sit bones (or anything else)! Worth every penny. 😀 EDIT: Yes, we ride together most of the time! We started riding together, 2½ years ago (I had had a 20-year hiatus). He had been my biggest cheerleader and has become a great coach. (He was a competitive freestyle scooterer, sponsored by Chilli Pro.)
Date of experience: October 01, 2023
This is so fun to hear! Hope you are ridding together too! Happy trails to you and your son, Roni. Thanks for taking the time to submit the kind review!
Ron
1 reviews US
Great customer service- quick…
Great customer service- quick responsive to questions.
Date of experience: September 25, 2023
I am glad we were about to get your questions answered quickly! We appreciate you reaching out so we can make sure you get the exact product you are looking for! Thanks, Ron!
Ian Leventhal
1 reviews US
So far so good
So far so good. New stem looks great and seems to be an upgrade from my stock raceface.
Date of experience: October 03, 2023
Awesome, Ian! Thanks for the positive review! Enjoy testing out that new stem!
David Honsberger
1 reviews CA
Great customer service and support
Great customer service and support
Date of experience: October 03, 2023
Glad we were able to help answer your question, David! Thanks for your support!
Aaron Huang
1 reviews US
Quick shipping
Quick shipping. Price was good. Sear fits well.
Date of experience: October 05, 2023
Hey Aaron! Thanks for the great review! Glad we were able to get you the saddle quickly and that it is working well for you. Happy riding!
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About
SQlab is your expert for ergonomic bicycle components and accessories like bike saddle, grips, handlebars and stems. SQlab has specialised in the three contact points of the bike (Hands - Pelvis - Feet). A bicycle saddle must not only fit perfectly to both the male and female anatomy, but also correctly spread the body weight from a medical point of view. The grips must prevent numb fingers, must be easily and securely assembled and be a good fit for the hand. In particular our saddles, and our fitting process, which determines the perfect saddle width, have made us the most successful saddle manufacturer in tests of bicycle magazines. You will not only find the perfect saddle, grip, bars and other components here, but also many tips and tricks around ergonomics and how to correctly fit and adjust the SQlab-products for the three contact points. You can purchase our products at your local authorised dealer or here in our online shop. However, we highly recommend the purchase through your local authorised dealer as the face-to-face advice and particularly the sitbone measurement is a service only your brick and mortar authorised dealer can provide.