Reviews 4.2
1,519 total
Staci Maier
1 reviews US
The customer service was excellent
The customer service was excellent, professional salesperson, answered my questions. I love my new mattress. The quality and workmanship are excellent.
Date of experience: March 26, 2023
Thanks for the great review Staci. We're happy to hear of your experience. Thank you for sharing! Sleep Well, Personal Comfort
Joshua Prizer
1 reviews US
Russell was the best!
Russell was the best! So helpful in guiding us to the best options for us. Very patient answering all our questions and taking multiple calls and emails. Excellent sales experience and superior product.
Date of experience: April 16, 2023
Thanks for the great review Joshua. We're happy to hear Russell was able to help. Sleep Well, Personal Comfort
Allie
1 reviews US
Great Experience!
Russel was great to work with. He made sure I had the right base to support the mattress I was buying. Found me a couple extra discounts and got order placed. Only took a few minutes on the phone with him. Very courteous and thorough.
Date of experience: April 17, 2023
Thanks for the great review Allie. We're happy to hear Russell was able to help. Sleep Well, Personal Comfort
Phil Rausch
1 reviews US
Excellent Customer Service
I had to return one Personal Comfort bed because I had to get a medical bed for my wife, and I needed to make my bed softer. I was fortunate to obtain help from Kaitlyn A. because she was very understanding and extremely helpful with my return, and sending a product which made my bed very comfortable. Through my research of beds I believed that Personal Comfort manufactured a very good bed. I was very pleased to find that customer service was equally very good.
Date of experience: March 14, 2023
Thanks for the great review Phil. We're happy to hear Kaitlyn was able to help. Sleep Well, Personal Comfort
Brian
1 reviews US
Great customer service service was…
Great customer service service was exceptional went above and beyond answered all questions
Date of experience: April 24, 2023
Thanks for the great review Brian. We're happy to hear our Customer Service department was able to help. Sleep Well, Personal Comfort
Tracy
1 reviews US
It took forever to get our mattress…
It took forever to get our mattress when they even gave us a time frame.. I had to call several times to finally get it. We slept on it the 45 days and neither of us could ever sleep good on it so we returned it. We had extreme issues with the pillows we ordered and it took over 4 months and 40 emails to no evail to finally receive one but not the second one from our order. They promised over and over they would resolve the issue and have never done so. I would not recommend this company.
Date of experience: November 25, 2022
Hello, We see this review was left through the organic channel and is not directly connected to a customer order. In order to properly service you, may we please receive your order number and customer information so we can verify that you have had a genuine buying experience with our company? Sincerely, Personal Comfort
Mike Kasun
1 reviews US
Kaitlyn A was amazing!
Kaitlyn A was amazing! Knowledgeable, patience, thorough and very easy to work through my questions. Remote questions and the Personal Comfort App . . . she was great !!! THANK YOU!!!
Date of experience: April 28, 2023
Thanks for the great review Mike. We're happy to hear our Kaitlyn was able to help. Sleep Well, Personal Comfort
Brian
1 reviews US
Thanks to Kaitlyn and the Personal Comfort Team
Thanks to Kaitlyn and the Personal Comfort team I am now sleeping on the best mattress I’ve ever owned!!!! The power flex 4 is also amazing!!!! Thanks again Brian
Date of experience: April 12, 2023
Thanks for the great review Brian. We're happy to hear Kaitlyn was able to help. Sleep Well, Personal Comfort
Ralph Simons
1 reviews US
Very helpful and explained everything…
Very helpful and explained everything extremely well
Date of experience: April 29, 2023
Thanks for the great review Ralph. We're happy to hear our Sleep Specialists were able to help. Sleep Well, Personal Comfort
Teresa Cell
1 reviews US
Russell was very attentive and took the…
Russell was very attentive and took the time to answer all of my questions and wasn't pushy about selling me something
Date of experience: May 04, 2023
Thanks for the great review Teresa. We're happy to hear Russell was able to help. Sleep Well, Personal Comfort
Kim
1 reviews US
Beyond Comfort & Excellent Service
We just purchased a Personal Comfort bed and absolutely love it! RJ walked us through the entire process and made it seamless. We even received our bed before expected. I was worried that it might take a while to adjust to the new mattress, but that was not the case at all. I love that we can adjust our head and feet -- sleeping on a flat mattress will now be a challenge. Long term I think this will be a much better investment than all of the other mattress we were looking at. Thank you to RJ for the outstanding customer service.
Date of experience: March 10, 2023
Thanks for the great review Kim. We're happy to hear RJ was able to help. Sleep Well, Personal Comfort
David Fridley
1 reviews US
Ready to by a bed but tricked into calling and then I wasn't but after some good email contact i did.
I came to the website to buy a bed. The web site was difficult to navigate, but I figured out how to configure what I wanted. But there are all these pop ups saying you have to call to get the promo code. And when I got to the end and was ready to order there is a place to enter the discount code. So finally I called. They are telling me they can't give promo code over the phone and I have to buy over the phone. To me this is a trick, it's like bait and switch, or is it fraud if they say one thing on the web site (call to get the promo code) and the say another thing on the phone (We can't give you promo codes). Still seems like the bed I want - but not a place I want to do business with. Update - - - I am being asked for my order number to verify that I am having a genuine experience. But as I explained above I have not ordered because I am on the web site trying to get a promo code but they won't give me one over the phone even though the website says to call to get the promo. I'm hoping this message gets through to their upper management and that do something to fix there online purchase experience. If this gets taken down because I didn't actually buy (yet) then it's not legitimately about purchase experience - only about successful purchase experiences which would be biased - wouldn't it. I'm need to buy a bed. Where is still up for grabs. Technically the personal comfort bed looks pretty good. Update 6/2/23 Well I filled out the contact us form on the web page and made my complaint and I was contacted by Andrew who sent me a written quote. I talked about it with my wife and we went for the flex 3 base instead of the flex 4 so we got another quote by email from Andrew. We didn't get as much discount as we did when we were buying the more expensive base but I understand. So we ended up calling Andrew and placing the order. It all went well. Is still going to be some weeks before I receive it but I'm updating this review and my rating from 1 star.
Date of experience: May 16, 2023
Hello, We see this review was left through the organic channel and is not directly connected to a customer order. In order to properly service you, may we please receive your order number and customer information so we can verify that you have had a genuine buying experience with our company? Sincerely, Personal Comfort
Michael
1 reviews US
It took a bit of maneuvering
It took a bit of maneuvering, emails, and calls to finally get to sleep in our bed, and we loved it. After numerous attempts to sinc the Air Controller Pump to the bed, the APP would not recognize the controller and just could not find the bed. We actually deleted the APP, got a new wireless remote and was able to get the bed aired up. Without the help of Kaitlyn, I believe we would have returned the bed. KUDOS to you Kaitlyn.
Date of experience: May 22, 2023
Thanks for the great review, Michael. We're happy to hear Kaitlyn was able to help. Sleep Well, Personal Comfort
STAN S
1 reviews US
SUPERIOR SERVICE AND INFORMATIVE
RJ was awesome to deal with and extremely informative. He fully explained everything and took his time making sure we totally understood all the items prior to finalizing the order! He was EXCELLENT to deal with and an ASSET to Personal Comfort!!
Date of experience: May 21, 2023
Thanks for the great review, Stan. We're happy to hear RJ was able to help. Sleep Well, Personal Comfort
Gavin Penny
1 reviews US
Great customer service representative...
Jordan was a great help with our questions and was extremely friendly and efficient. This made our purchase such an easy experience. Thanks for having great customer service!
Date of experience: May 23, 2023
Thanks for the great review, Gavin. We're happy to hear Jordan was able to help. Sleep Well, Personal Comfort
Perry Nicosia
1 reviews US
Russell was very helpful
Russell was very helpful and informative. He was not pushy which I appreciated.
Date of experience: May 23, 2023
Thanks for the great review, Perry. We're happy to hear Russell was able to help. Sleep Well, Personal Comfort
Tami Mullins
1 reviews US
Andrew was a GREAT!
Andrew was a GREAT help to me. He walked me through fixing my remote controls for my adjustable bed when the manufacturer of the remote controls couldn't even help me they just wanted to charge me more money to buy new ones. Andrew saved me money and is a great asset and customer service representative.
Date of experience: May 25, 2023
Thanks for the great review, Tami. We're happy to hear Andrew was able to help. Sleep Well, Personal Comfort
basutoyahoo.com
1 reviews US
The salesman (Mr.Jordan K).
Mr. Jordan K. the salesman was very knowledgeable about the A5 mattress and the Flex-3 adjustable base that I purchased. His knowledge and explanations of the products were superb.
Date of experience: May 25, 2023
Thanks for the great review. We're happy to hear Jordan was able to help. Sleep Well, Personal Comfort
Daniel Howe
1 reviews US
Jordan is clearly very well informed…
Jordan is clearly very well informed and experienced with the entire product line. He made NO effort to 'upsell' me. As his interest was demonstrated in his pursuit of what my best interests are and may be in the future. It was a refreshing experience working Jordan. He was professional, very personable, efficient and patient with clear examples and explanations on the many different models and options. Overall, 5 stars are Not enough!
Date of experience: May 28, 2023
Thanks for the great review Daniel. We're happy to hear Jordan was able to help. Sleep Well, Personal Comfort
Annette
1 reviews US
Adell F was very knowledgeable
Adell F was very knowledgeable, she took time to answer questions and wasn't pushy to make a sale.
Date of experience: May 29, 2023
Thanks for the great review Annette. We're happy to hear Adell was able to help. Sleep Well, Personal Comfort
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About
At Personal Comfort® Bed we believe that in today's world you should be able to customize your comfort individually. The personalization you find in the Personal Comfort® Bed exceeds that of other adjustable firmness beds offered today. As the exception in the industry, we develop adjustable mattresses with the latest features and benefits other manufactures cannot offer. Due to patent and patent pending technology found in our mattresses you will not find the specific features and benefits we offer anywhere else. Our Personal Comfort® sleep specialists are dedicated to adjusting your sleep experience by improving the way you sleep. Our many years of developing the best possible mattress has given us the confidence to offer industry leading Limited Lifetime Warranty. Our manufacturing company has been manufacturing high quality mattresses since 1973.