Reviews 4.2
1,519 total
Dennis Olsson
1 reviews US
Andrew
Andrew, as with all off your associates I have dealt with in the past, was incredibly helpful, extremely professional and as far as I am concerned, went "beyond the call of duty". He gave me information I would never have found and so patient with this old man making me laugh and feel like we were on the same playing field. I told him how grateful I was and that I had always experienced the same quality from other associates explaining I was not trying to make his efforts seem trite and he said "he was fine with my comments and proud to have learned from others of his team to make sure your customers were taken care of". He gave them the glory. wonderful to see such humility.
Date of experience: July 13, 2023
Thanks for the great review Dennis. We're happy to hear Andrew was able to help. Sleep Well, Personal Comfort
Rochelle Cummings
1 reviews US
Russell great customer service
Russell was very good at giving me all the information I needed to make sure this BIG decision was the best for me. He didn’t try to pursue me he was very patience.
Date of experience: July 18, 2023
Thanks for the great review Rochelle. We're happy to hear Russell was able to help. Sleep Well, Personal Comfort
christopher Feith Port Henry,
1 reviews US
Left with a feeling of trust
I did a lot of research in selecting my new bed and had it narrowed down to three manufactures. The deciding factor for me was the feeling I had after talking to Adell. There was no sales pressure at all and I was left with a feeling of trust after several discussions. I am excited and looking forward to receiving this great product. I am grateful for the positive experience.
Date of experience: July 18, 2023
Thanks for the great review Christopher. We're happy to hear Adell was able to help. Sleep Well, Personal Comfort
Lori
1 reviews US
Friendly and very helpful
Friendly and very helpful. Great overall experience!
Date of experience: July 19, 2023
Thanks for the great review Lori. We're happy to be able to help. Sleep Well, Personal Comfort
Theresa Sullivan
1 reviews US
Knowledgeable & Friendly
RJ was a friendly and knowledgeable representative for Personal Comfort. He made us feel confident in our decision to purchase our new bed & to make the investment in the quality of our rest and overall health. On a side note, RJ assisted me with the financing of our bed and made the entire experience pleasant and easy after a long day at work. Thank you RJ!
Date of experience: July 19, 2023
Thanks for the great review Theresa. We're happy to hear RJ was able to help. Sleep Well, Personal Comfort
Luis Lopez
1 reviews US
Russell was very knowledgable about the…
Russell was very knowledgable about the product and assisted us with purchasing the product that best suited our needs.
Date of experience: July 21, 2023
Thanks for the great review Luis. We're happy to hear Russell was able to help. Sleep Well, Personal Comfort
Randee Martin Abe
1 reviews US
Russell listened to our requests
Russell listened to our requests and provided us according to our needs and bests interests. We really appreciate his diligence in completing our order. For a phone call transaction, he amde it a simple easy process. He also kept our expectations reasonable each time he had to put us on hold to complete a task. Very professional thru and thru. Thank you!!!
Date of experience: July 23, 2023
Thanks for the great review Randee. We're happy to hear Russell was able to help. Sleep Well, Personal Comfort
Dana
1 reviews US
I had to follow up!!!
This past May my husband and I were once again in the market for a new mattress. For the past 16 years we have been in an battle trying to find the "right fit" but couldn't find that match that would work for the both of us. Just 4 years ago we got a mattress along with an adjustable base and thought it was the answer to our discomfort....until I wanted to raise the mattress and he didn't. The back and forth was exhausting in an already uncomfortable mattress. I mean this mattress was horrible and the fussing made it worse. I began to search the internet for split queen mattresses hoping to find something that gives more options to both if us - that's when I found Personal Comfort!! Personal Comfort offered amazing comfortable mattresses with options for all bed sizes at an affordable price. Their team worked with us every step of the way just like family. They made sure we received what we needed in every way. This is our 4th mattress in 16 years, we were very selective; but not only did we find the right mattress we found the right company. Thank you Personal Comfort for your amazing products and personalized attention to your customers. I have told everyone all about you!!
Date of experience: August 01, 2023
Dear Dana, Thank you for taking the time to leave such a detailed review. We are so very happy to hear we were a good fit for your needs. We sincerely appreciate your referrals and hope you can continue to remain rested on your Personal Comfort mattress. Happy Sleeping, Personal Comfort
Pamela Kennedy
1 reviews US
DOES NOT HOLD AIR
Sure wanted to love this bed...night 8 and I have to get up 4 to 5 times a night to inflate. no matter what number setting, this piece of junk will NOT hold air. Within 1.5 to 2 hours, it's down to #5 and I am laying on the bed frame. $1,000 for an overpriced TWIN SIZE mattress. More than disgusted. I am 67 & disabled, so I have no way of packing back up and returning.
Date of experience: July 29, 2023
Dear Pamela, One of our Service Specialists will reach out, if they have not already. It shows your order did not come with in-home setup services, so, there's a chance the hose may just not be fully seated on the pump. No worries though, there is nothing we have not seen so we are happy to make this right for you! Sincerely, Personal Comfort
Sarah Hawkins
1 reviews US
Excited for perfect sleep.
Russell helped us find the right mattress and frame for us. He listened to our wants and needs for great sleep. He was polite and very knowledgeable about his products.
Date of experience: August 07, 2023
Thanks for the great review Sarah. We're happy to hear Russell was able to help. Sleep Well, Personal Comfort
Harlie Miller
1 reviews US
Russel was great
Russel was great to work with...knowledgeable and patient to answer several questions. His insights helped us make an informed decision to purchase the right combination of frame and mattress.
Date of experience: August 04, 2023
Thanks for the great review Harlie. We're happy to hear Russell was able to help. Sleep Well, Personal Comfort
Theresa Rhoderick
1 reviews US
True quality customer service
I called not to purchase but with a possible work order. RJ was so polite, never tried to dodge helping me because he is in the sales area and not service calls. After my husband and I discussed the possibility of upgrading our bed I called back and RJ walked me through the order. A huge kudo to Adele who was willing to transfer my call to RJ since he had helped me earlier.
Date of experience: August 18, 2023
Thanks for the great review Theresa. We're happy to hear RJ and Adell were able to help. Sleep Well, Personal Comfort
Dave
1 reviews US
RJ was very personable and helpful.
RJ was very personable and helpful. I can't wait to try out my new bed.
Date of experience: September 02, 2023
Thanks for the great review Dave. We're happy to hear RJ was able to help. Sleep Well, Personal Comfort
Paula
1 reviews US
Adele was a delight to do business…
Adele was a delight to do business with. She was knowledgeable on the product line and also a fan. I received answers to my questions and I enjoyed the experience. She contributed greatly to my decision to purchase from Personal Comfort!!!
Date of experience: September 02, 2023
Thanks for the great review Paula. We're happy to hear Adell was able to help. Sleep Well, Personal Comfort
Drew McConnell
1 reviews US
Adell - True Customer Service
Adell was absolutely amazing and wonderful to work with! I probably kept her on the phone for way longer than I/we should ever admit, but it was totally worth it. There were no pressure sales tactics, honest and personal opinions were given, and her consultation was about ME and what would work best for ME. She answered every one of my skeptical questions, and she reassured me of my future satisfaction, even though I was already prepared to purchase the new R13 King Bundle. Adell is very knowledgeable of the product and has personal experiences with it, to boot. I couldn't have been connected with a better associate for this deal. If employees like Adell are any indication of how much I'll appreciate the new bed and what I can look forward to in customer service, Personal Comfort is already beyond 5 stars. PC: Adell is a value worth modeling your sales and customer service after. She's a true testament of what companies need in such departments, and I wish I could have someone like her on EVERY call I ever have to make regarding a product or service. It's too bad she's not local; as an HR director of a fairly large construction company, I would be poaching her in a heartbeat!
Date of experience: September 02, 2023
Thanks for the great review Drew. Your detailed feedback about your experience with Adell is truly amazing to hear. Our team is all about giving a truly personalized experience during every step of the process and carrying that personalization through to the end product. We hope you have some very restful nights ahead! Sleep Well, Personal Comfort
Catherine Barck
1 reviews US
Love the pillow that’s why I ordered…
Love the pillow that’s why I ordered another one. This one seems a bit harder than my last one trying to see if it will get better.
Date of experience: August 10, 2023
Thank you for the wonderful review about our pillows, Catherine. We are happy that you are happy!
Kevin williams
1 reviews US
From the beginning of the purchase to…
From the beginning of the purchase to almost finished now hope we don’t have to get a lawyer involved, but I will if need be. Would not recommend this company at all. Over 50 back-and-forth emails and we still have this mattress sitting on our floor.
Date of experience: March 01, 2023
Dear Kevin, We apologize for the inconveniences you have experienced. We have escalated this and someone will be reaching out to you ASAP. Our goal is to do whatever it takes to try to make you happy. Sincerely, Personal Comfort
Craig james
1 reviews US
Poor product horrible customer service
Faulty product. Delayed shipping, still missing pieces 3 months after ordering. Poor customer service and lack of follow up
Date of experience: August 10, 2023
Dear Craig, We apologize for the inconveniences you have experienced. We have escalated this and someone will be reaching out to you ASAP. Our goal is to do whatever it takes to try to make you happy. Sincerely, Personal Comfort
DAVE HUFF
1 reviews US
BED FROM HELL 3 LEAKY MATTRESSES IN 6 WEEKS Final opinion not reached yet but my…
BED FROM HELL 3 bad mattresses in 6 weeks Final opinion not reached yet but my wife calls this the bed from hell. Within 2 weeks of purchasing one side of the bed leaked. Then after a few more weeks the other side leaked. After a week they sent us a new air bladder and it leaked. Also the compressor is not working properly. I am awaiting 2 new air bladders and a compressor and hopefully my $11,000 R15 bed will work. I complained about bed not getting hard enough and asked to exchange for the cheaper R13 which is firmer and $2800 less but they said that since i did not buy the bed direct from them but from a local mattress store that the 120 day sleep guarantee did not apply. WOW ! They have offered to send me more fill to make the bed firmer at no charge for the $2800 difference. Since they have been in biz 30 years i assume they changed air bladder manufacturers i spent $100 and 6 hours trying to fix bladders myself with no luck they are too thin . My back is sore from sleeping on bed without air. They dont have repair people in Florida
Date of experience: September 05, 2023
Mr. Dave Huff, We see that you purchased from one of our third party retailers and we see several accommodations have been made in an attempt to help resolve your issues. At this point, our service team has been in communication with you to help resolve your issues. We sympathize with you regarding your experience and want to do whatever we can to help make you happy. Sincerely, Personal Comfort
BRENT G
1 reviews US
I just love everything about this bed
I just love everything about this bed. The saleman was awesome. He took the time to explain everything to me and answer all my questions. He notified us when the bed was running late being shipped. Delivery went off without a hitch. The bed is awesome we love the split flex queen as we each can sleep comfortable at our individual settings. Love the massage feature and the night light. I just recently discovered the USB ports awesome feature indeed. Would recommend this bed over the more expensive sleep number ( we have previously owned one) we feel that the more cost effective icomfort has as good if not better features that them. I recommend to all my friends
Date of experience: August 10, 2023
Brent, We love everything about this review! SO, grateful to hear of your experience and thankful that you are sleeping comfortably. Sincerely, Personal Comfort
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About
At Personal Comfort® Bed we believe that in today's world you should be able to customize your comfort individually. The personalization you find in the Personal Comfort® Bed exceeds that of other adjustable firmness beds offered today. As the exception in the industry, we develop adjustable mattresses with the latest features and benefits other manufactures cannot offer. Due to patent and patent pending technology found in our mattresses you will not find the specific features and benefits we offer anywhere else. Our Personal Comfort® sleep specialists are dedicated to adjusting your sleep experience by improving the way you sleep. Our many years of developing the best possible mattress has given us the confidence to offer industry leading Limited Lifetime Warranty. Our manufacturing company has been manufacturing high quality mattresses since 1973.