Reviews 4.1
303 total
Emily
1 reviews US
Incredible product and experience
From the product to customer service, Oaktree is excellent. Thank you for creating something so meaningful and beautiful.
Date of experience: January 16, 2023
Nicole McNulty
1 reviews US
Lenox Urn in Poplar
My family ordered the Lenox in Poplar to hold our 15 year old son and brother's remains. While I don’t wish this purchase on anyone ever, I’m very grateful for the urn options and service from Oaktree. All the other traditional urn options from other retailers were just flat out not an option for our child who was so full of life, love, fun, and bravery. We needed a modern urn for our amazing kid. Thank you Oaktree Memorials.
Date of experience: July 05, 2022
Martina
1 reviews US
The urn was absolutely gorgeous
The urn was absolutely gorgeous, and Oaktree worked closely with us to customize the top carving, which was quite detailed. Quick responses, attention to all detail -- really top notch customer service. And a beautiful product. I will use them again.
Date of experience: June 01, 2022
Donna Kniss
1 reviews US
Beautiful quality urn
Beautiful quality urn, fast and friendly service. I had it engraved and it turned out beautifully.
Date of experience: February 01, 2023
Michal Huang
1 reviews US
I could select the favorite with preview
Since I chose the wooden urn which is unique and different, I asked if I could select from a few options. The customer service lady (Ashley) sent me pictures from all different sides twice so I could purchase with confidence that I selected the best one. The urn arrived was so beautiful and we can't be happier with our choice. Thank you.
Date of experience: January 27, 2023
Abigail Geran
1 reviews GB
Great service and quick delivery
Great service and quick delivery. I'm from the UK and order arrived safely packaged and very quickly!
Date of experience: February 23, 2023
Leigh Harmon
1 reviews US
Great product and received in timely…
Great product and received in timely manner.
Date of experience: January 09, 2023
Nancy
1 reviews US
Worth the wait
I had to contact the company after 4 weeks without a word. It arrived shortly after that. I am happy with the urn and pleased at the comments it gets. Worth the wait.
Date of experience: February 13, 2023
Pam
1 reviews US
We could not be more pleased with the…
We could not be more pleased with the beautiful box urn we chose for our mother. It is very well made and absolutely beautiful. It arrived quickly and was obviously packaged with great care. Thank you Oaktree!
Date of experience: March 06, 2023
J Brown
1 reviews US
Good quality but overpriced
Good quality and quick shipping but pretty overpriced
Date of experience: February 01, 2023
George Mesberg
1 reviews US
We are very pleased with your service
We are very pleased with your service. The communication has been excellent and extremely responsive. The box itself is beautiful and made to the highest quality. The choice of wood for it is excellent. Thank you for doing a wonderful job with this difficult matter. Appreciate very much!
Date of experience: March 07, 2023
Sarah Bürkle
1 reviews DE
Beautiful Urn
I bought an urn und We love it. The service was very friendly and helpful…Thanks for all
Date of experience: March 14, 2023
JG
1 reviews US
Perfection
I cannot say enough about the quality of Oaktree Memorials from start to finish - especially at such a difficult and sensitive time in life. I was looking for the perfect container, something that would be commensurate with the kind of individual who my husband was. As soon as I saw the simple elegance and beauty of the Hudson warm brown, I knew this was the one. I kept looking just to make sure there wasn't something else that would surpass it and after looking online at hundreds of urns, and from what I was reading from reviews, I knew that this was THE one, as well as having the kind of people I'd like to do business with. Ashley was superlative in every way - kind, helpful, knowledgeable and very detail oriented so as to make sure everything was answered and then done exactly as wanted and even more. The packaging was perfect, so respectfully and thoroughly chosen - you can sense the heart that these owners have put into their company having been in this same place earlier when not finding what they were looking for. The urn is exquisitely beautiful. Outstanding in every way. The compassion that this Company has along with their standard of excellence in customer care, presentation, then the superlative workmanship in the urn itself is most appreciated and gives me true comfort in getting something so significant, so exactly right.
Date of experience: March 15, 2023
Devon Taylor
1 reviews US
Beautiful
Beautiful. High quality with fast delivery. I thought my options would Be limited to a typical urn. However, a family member found oak tree Memorials. My husbands family and will divide his ashes but got matching urns. His family will bury one urn, and as his wife I am keeping mine in our home. Brings me peace and love the warmth of the tea candle.
Date of experience: March 16, 2023
Thank you for your kind words, Devon. We're so glad the memorial we made you brings you peace.
Mark H.
1 reviews US
Elegant Product
A very beautiful and well crafted urn. Worth the cost.
Date of experience: March 14, 2023
Thank you for your kind words, Mark. We're so glad you find the urn we made you beautiful.
Marian Sammartino Miskell
1 reviews US
Italian wood chest
My funeral chest arrived as scheduled and is exquisite in every detail - from the very high polished finish, to tiny screws that are perfectly sized to be secure, to the interior mahogany lining that smells of natural wood. I also appreciate the beautiful packaging scented with lavender (I think?) and the cloth sack. How remarkably thoughtful of Oaktree to be mindful of the tender feelings of your clients. Thanks so much for all the caring steps. MSM
Date of experience: March 18, 2023
Thank you for your kind words, Marian. We're so glad you are pleased with the memorial we made for you.
Cierra Castro
1 reviews US
Excellent customer support
Oaktree Memorials customer service is incredible. They respond so quickly and made the return/exchange process so easy and painless. I appreciate this immensely at such a sensitive time. Thank you guys!
Date of experience: March 22, 2023
Thank you for your kind words, Cierra. It was our pleasure to serve you.
Michelle L Mulholland-Apodaca
1 reviews US
Perfect
Delivery was fast and the Urn is absolutely beautiful
Date of experience: March 12, 2023
Thank you for your kind words, Michelle.
A lady
1 reviews US
F***** up marketing on shipping boxes!! THEY DO NOT CARE ABOUT YOU!!
How dare you exploit folks with your outrageous use of words on the shipping packaging!! To have a box get delivered that thanks ME for choosing YOU to hold the remains in is absolutely CLASSLESS and absurdly indiscreet. Not only do I get the joy of that outside packaging, but every layer of packaging inside echos the same soulless, morbid appreciation. Losing a loved one, be it a pet or human, is f****** tragic. I don’t need the local mail people, my neighbors, or any people handling the package along the way to see those words. YOU ARE TRIGGERING PEOPLE during an already stressful and sad time in an already stressful and messed up world. I wouldn’t recommend you to anyone I cared about…heck, I wouldn’t recommend you to my worst enemy. No one deserves to feel that way at a time they already feel so sad and lost. HOW DARE YOU!!!
Date of experience: March 23, 2023
Hi Jessica - we are so sorry you had this experience. Our packaging has been designed to thoughtfully honor this moment and we send our deepest condolences that this was not the case for you. If there is anything we can do to mend this please let us know. Again, sincere apologies.
Debra P
1 reviews US
Wonderful quality product
Wonderful quality product, great customer service. Very pleased. I would definitely recommend this company.
Date of experience: March 29, 2023
Thank you for your kind words, Debra. It was our honor to help you with this.
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About
Oaktree was founded after experiencing firsthand how difficult it can be to find modern urns made from high quality and sustainable materials. After asking friends and family if they had a similar experience, the founders realized many others were having this same challenge. With this in mind, Oaktree's team of artisans designed a contemporary collection of urns and jewelry handcrafted from the highest quality of environmentally-friendly materials to celebrate the lives of our loved ones and pets. We are proud of the company we've built and would love to receive any feedback on our products, website, or experience. Thank you for being part of the Oaktree family.