Reviews 3.2
102 total
Matthew Gregory
1 reviews US
The size and fit are perfect
The size and fit are perfect. And it is excellently made. Completely suggest for any kilt needs.
Date of experience: October 21, 2022
Alexandra Cortvriend
1 reviews AU
The kilt is absolutely beautiful
The kilt is absolutely beautiful. I am very pleased with it. It has a good weight to it and is beautifully pleatedand hangs well. The waist is bit large but I suppose it's to be expected as it was made for a man and I am a woman. Can be fixed with a belt though, so not a big problem. Thank you for making me such a wonderful kit!!!
Date of experience: October 26, 2022
Randall J Fish
1 reviews US
Order delivered as requested,great quality
Order delivered as requested, great quality, delivered very quickly. Highly recommended.
Date of experience: October 21, 2022
Susan Turner
1 reviews US
Well made.
Well made. Shipped in a reasonable amount of time.
Date of experience: November 08, 2022
Michael Nolan
1 reviews US
Poor quality kilt
Poor quality kilt. I paid $60, however, the kilt is worth less than $15. If you want to return your product, it will cost you around $39 dollars. The bottom line spent $170 for two kilts (with shipping). Total disappointment. I should have just purchased from a respected kilt company
Date of experience: November 08, 2022
Kevin Adamson
1 reviews US
Horrible customer service - Updated x 2
Horrible customer service. I ordered two kilt jackets on Nov 8th. Except for the email confirming the purchase I haven’t heard anything from them. On Dec 6th, I texted them from their site. On the 8th & 15th I sent them emails. From the 12th on, I’ve called multiple times only to get “No support angents are currently available to take your call”, and I’ve left several voice messages. All I know is that they’ve taken my money & refuse to deliver nor even answer any basic questions like “what’s the status of my order?”!!! Update. So within 12 hours of making my initial review, they email me a FedEx tracking number. One that shows delivered on Dec 1st, to a different address & to a different state. Unbelievable!! Last update, 12/19. Still ZERO response to texts, emails & phone calls. So I’ve contacted Chase to dispute this charge. DO NOT SHOP HERE!
Date of experience: December 16, 2022
Mr GC Ingle
1 reviews GB
Excellent quality for the price
Excellent quality for the price. Jacket fits perfectly
Date of experience: December 21, 2022
Mike Langley
1 reviews US
First time purchase and except for a…
First time purchase and except for a longer than anticipated wait for delivery all was good. The kilt is beautiful and the quality good.
Date of experience: January 04, 2023
Faulkner
1 reviews US
Arrived on time.
Items arrived as promised in time to be ready for an event on the next day. The fit is good. However there's a couple of tailoring marks, long lines that I worry it will be noted.
Date of experience: February 01, 2023
customer
1 reviews US
We received the jackets about two weeks…
We received the jackets about two weeks after we ordered which is great. The quality was fine. Price was right. We didn’t expect to get the matching vests with our order but somehow they were included.
Date of experience: February 01, 2023
Jan McInnes
1 reviews AU
I am leaving this review as part 1
I am leaving this review as part 1. I am in Australia and ordered a Prince Charlie Jacket and waistcoat for my husband. All was going well until the Parcel arrived. Imagine how disappointed I was when I opened it up to find a KILT inside. Anyhow I was promised another jacket to be sent (I am still waiting) but funnily had a phone call from Belfast Ireland the other night - seems this lovely man has my JACKET AND I HAVE HIS KILT. OK SO PROGRESS SO FAR - it has just cost me $45.00 AUSTRALIAN DOLLARS to send the kilt to its rightful owner. Liberty Kilts said nothing about returning the kilt I received by mistake but it was the right thing to do after the said owner of the Kilt contacted me. SO HERE IT IS PART 2 - 5.4.2023 Today I received my Prince Charlie Waistcoat and Jacket from Liberty Kilts - true to their word they replaced the Jacket that was sent to the wrong person. I have to say that the jacket and waistcoat are very nice and I think very well made they fit my husband perfectly. I found the chat line service very good and they were very easy to talk to and as promised I have my new jacket. My only gripe is that it cost me $45.00 Australian dollars as I said before to post the kilt I received by mistake to its rightful owner in Ireland.
Date of experience: March 16, 2023
Guest
1 reviews DE
Need for optimize
Bad quality -absolutely not worth the price you have to pay for it.
Date of experience: April 28, 2023
Dear valued customer, We sincerely apologize for any inconvenience you may have experienced with our products. At Liberty Kilts, we take pride in delivering high-quality items that reflect the rich traditions associated with kilts. It is disheartening to hear that our product did not meet your expectations. We appreciate your feedback as it allows us to continually improve our offerings. We would like to assure you that we have a rigorous quality control process in place to ensure that our kilts are crafted to the highest standards. We understand the importance of providing value for the price paid, and we will review our pricing structure to ensure that it aligns with the quality of our products. Your satisfaction is our utmost priority, and we would like to make it right. Please reach out to our customer support team, and we will gladly assist you in resolving any concerns or issues you may have faced. Once again, we apologize for any disappointment caused, and we appreciate your valuable feedback as it helps us enhance the overall customer experience. Best regards,
Stephanie
1 reviews US
Extremely pleased
I recently purchased a kilt and equipment from Liberty Kilts, and I must say, I am extremely pleased with the quality. The attention to detail is remarkable
Date of experience: May 27, 2023
Thank you for choosing Liberty Kilts for your recent kilt and equipment purchase. We're delighted to hear that you are extremely pleased with the quality of our products. At Liberty Kilts, we take great pride in our attention to detail, and it's wonderful to know that it has been recognized and appreciated. We strive to provide our customers with exceptional craftsmanship and a memorable experience. If you have any further feedback or inquiries, please don't hesitate to reach out. We look forward to serving you again in the future.
Hazel
1 reviews US
Great customer service
I can't say enough about the fabulous customer service at liberty kilts. They went above and beyond to assist me, both before and after my purchase. Truly impressive!
Date of experience: May 15, 2023
Doug Ferguson Ferguson
1 reviews NZ
Unfortunately I had no communication…
Unfortunately I had no communication from Liberty Kilts as to when the kilt would be despatched. Even though i did ask a number of times both on your website and email. Unfortunately never received a reply to my requests. Item suddenly appeared after I had given hope of ever receiving it. Thought I had been scammed
Date of experience: July 13, 2023
Thank you for sharing your feedback. We understand and deeply regret that you faced inconveniences due to a lack of communication from our end. At Liberty Kilts, our goal is to provide our customers with exceptional service, and it appears we did not meet this goal in your case. We sincerely apologize for the oversight and for not promptly responding to your inquiries. For the tracking number Dpex #410610255720, we have on record that it was indeed delivered on Friday, 30 June, 2023 at 12:50 PM. However, we recognize that we failed to convey this information to you in a timely manner. Rest assured, we take your feedback very seriously and are making efforts to improve our communication process to ensure that such an incident does not happen in the future. We appreciate your patience and understanding in this matter, and we hope that despite the initial difficulties, you are satisfied with the quality of the product you received. We hope to serve you better in the future and regain your trust.
John Childerhouse
1 reviews AU
love love love my new kilt
love love love my new kilt
Date of experience: February 19, 2024
Dunsmore Jim
1 reviews US
Product never arrived and customer…
Product never arrived and customer service was lacking. No response to emails, phone numbers were never available or in service. I would not use this company again.
Date of experience: February 10, 2024
Clayton MacDonald
1 reviews CA
super...........................
super...........................
Date of experience: April 26, 2024
Thank you for your review
Korte Maki
1 reviews US
Quite probably a scam site
I upgraded to 7-10 day expedited service and my order has yet to ship 14 days later. I have attempted to contact the business multiple times and they have not returned my voicemails despite offering "24/7 customer support". What's worst is, when I was looking for alternative vendors to actually ship me a product on time, I found suspiciously similar webstores under different names but using identical product images and customization forms. I am preparing to file a chargeback with my credit card, and I strongly discourage anyone from shopping here.
Date of experience: April 24, 2024
My name is Haider Bajwa, and I represent Liberty Kilts. I wanted to personally address the concerns you raised in your recent review on Trustpilot regarding your experience with our expedited service. First and foremost, I sincerely apologize for the delay in processing and shipping your order. Your feedback is invaluable to us, and it's disheartening to hear that we fell short of meeting your expectations. I understand the frustration and inconvenience this situation has caused you, and for that, I am truly sorry. I want to assure you that your order has indeed been shipped, albeit later than anticipated. You can expect to receive it within the next 4 to 5 days. However, I acknowledge that this does not excuse the delay, especially after you opted for our expedited service. Regarding your attempts to contact us, I want to extend my apologies for any difficulty you faced in reaching our customer support team. We pride ourselves on providing 24/7 support, and it's disappointing to hear that we were not responsive to your inquiries. Rest assured, we are investigating this matter internally to ensure it does not happen again in the future. Additionally, I understand your concerns about finding similar webstores with identical product images and forms. Let me assure you that Liberty Kilts operates independently and does not engage in any deceptive practices. However, I appreciate you bringing this to our attention, and we will look into it further to safeguard our customers' trust. In acknowledgment of the inconvenience caused, we will be issuing a refund for the rush order fee you paid. This is our way of expressing our sincere regret for the delay and any inconvenience it has caused you. Once again, I apologize for the shortcomings in your experience with us. We value your feedback tremendously and are committed to improving our services based on it. If there is anything else we can do to rectify the situation or if you have any further concerns, please do not hesitate to contact us
Fahad Omar
1 reviews US
Great quality and good prices.
I can confidently say that the quality of the item I purchased from this store is top-notch. The material is excellent, and it provides the warmth I was looking for. I was pleased to find that the sizes were accurate, aligning perfectly with my measurements. Moreover, the delivery time was faster than anticipated, which was a pleasant surprise. Overall, a very good experience with this store. Highly recommended!
Date of experience: May 06, 2024
Thank you for your fantastic feedback! We're thrilled to hear that you're impressed with the quality of our item and that it met your expectations for warmth. Ensuring accurate sizing and timely delivery are priorities for us, so we're glad to hear that both aspects exceeded your expectations. It's great to know you had a positive experience with us. We truly appreciate your recommendation!
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About
Liberty Kilts is the Ultimate Scottish Clothing and Accessories Shop that offer an Extensive Range of High-Quality Custom Made Outfits. We offer the ultimate customization in creating your a very own Kilt. We customized Kilt exclusively tailored for you. Just complete the above options to complete customization of your kilt, and receive a state-of-the-art Kilt that is fit for you. Liberty kilts brought the best kilts for you at a very reasonable price.