Reviews 4.4
3,203 total
Michael
1 reviews US
I have banked with DuGood for about 15 …
I have banked with DuGood for about 15 years and their customer service in Jasper Texas is GREAT!
Date of experience: September 15, 2017
Hey Michael! 15 years - that's a long time and we appreciate your loyalty to us. We are so glad that you love our Jasper staff - and they love their Jasper members! Thanks so much for the review!!
Brian
1 reviews US
Very helpful during Hurricane Harvey
Very helpful during Hurricane Harvey. Kept their customers thoroughly informed. We all appreciated that!
Date of experience: September 15, 2017
Hi Brian. Thank you for the review. Keeping our members informed during the Harvey storm was our top priority. We love hearing feedback like this and how we helped our members.
James
1 reviews US
I am in the middle of a mortgage refi
I am in the middle of a mortgage refinance, even though Ms. Catrina Reynolds has just suffered a huge loss due to the recent flood she has been very helpful and friendly. Everyone I have encountered at the CU has been Great.
Date of experience: September 15, 2017
Hi James, thank you so much for your review. As you can see, we put our members first. Even though Catrina lost her home, she has been upbeat and still helping her members one by one achieve the financial goals. We will be sure to pass this along to Catrina. We are grateful to have you as a member of DuGood.
Erika
1 reviews US
5 star banking
I rate DuGood a 5 star- during Hurricane Harvey DuGood kept me in the know as far as business hours and safety concerns. While evacuated I reviewed my account and noticed my car payment was pushed back a month. These kind actions are what make DuGood an excellent bank. They care for their clientele and the struggles they may be going through. I sincerely thank you from the bottom of my heart for your excellent services in our time of need.
Date of experience: September 15, 2017
Hi Erika, we appreciate you taken a few minutes of your time to write us a review. We love hearing stories like this, as it warms our hearts. Keeping our members in the know during the Harvey storm was our top priority. We wanted to make sure that our members knew that we were there for them the entire time and would make sure they didn't have any problems. We are so glad that we could help out members, including you. We are grateful to have you as part of our DuGood family.
John
1 reviews US
Fast friendly service always
Fast friendly service always
Date of experience: September 15, 2017
Hi John, thanks for the shout-out. We appreciate you as a member.
Shijuana
1 reviews US
Friendly faces and excellent customer …
Friendly faces and excellent customer service.
Date of experience: September 15, 2017
Hi Shijuana, thanks so much for the review. We love knowing that we bring a smile to your face everytime you visit a branch.
Christy
1 reviews US
Awesome credit union
Awesome credit union, they had me approved for a new car after Harvey in only 30 minutes.
Date of experience: September 15, 2017
HI Christy, thank you so much for the review. We are sorry to hear that you lost your car from Harvey, but grateful to be able to help you get a brand new one. We hope you enjoy your new vehicle.
Carol
1 reviews US
I have only been a member for a few …
I have only been a member for a few months, but my experience with a financial institution has never been better. I recently had to buy a car and I contacted DuGood online and in less than 3 hours had an approval with all the terms spelled out. Went to get my car and it was just simply a phone call from the salesman and the deal was settled. And unlike my other banking institution I don't have to prove who I am every time I drive up to the outside drive-through banking. DuGood treats me the way businesses should treat their customers. Happy they allowed me to become a member.
Date of experience: September 15, 2017
Hi Carol. Thank you so much for the awesome review and feedback. It warms our heart to read these reviews from our members. We strive to make it as seamless as possible for our members and want to make sure that our members are completely satisfied with the experience and process. We are so happy to have you as one of our members.
Bruce
1 reviews US
Every time I go in to the lobby they …
Every time I go in to the lobby they are very pleasant and bend over backwards to be helpful. I have nothing but good experiences with Dugood and plan on sticking with them.
Date of experience: September 15, 2017
Hi Bruce, thanks so much for the awesome review and feedback. Superior member experience is what we strive for with our members and we ya'll to feel at home when you visit our branch. Thank you for being a valued member to us and a part of the DuGood family.
Shanzeh Shah
1 reviews US
Very good experience
Very good experience! Staff is very helpful
Date of experience: September 15, 2017
Hi Shanzeh, thank you so much for the review. Helping our members achieve their financial goals are what we strive to do, and we are glad that we are doing that for you.
Barbara
1 reviews US
We always have a positive …
We always have a positive experience at the DuGood CU. The folks are friendly and helpful. We plan to continue to do business there.
Date of experience: September 15, 2017
Hi Barbara, thank you for the 5 star review. Positive member experience plays a vital role in our members. We are so grateful to have you as a member.
Ester Harvey
1 reviews US
They are a company that is truly there …
They are a company that is truly there for you in hard times. I know I have found a financial institution that I can trust to have my back.
Date of experience: September 15, 2017
Hi Ester, Thank you so much for the awesome review. It warms our hearts hearing the feedback on how we are there for our members, especially during hard times. Thank you for being an awesome member, and know that DuGood is always here to help you meet your financial needs and most of all be your friend.
Douglas
1 reviews US
You have not lost my money yet so that …
You have not lost my money yet so that is good.
Date of experience: September 15, 2017
Hi Douglas, thank you for the 5 star rating. Our members are our top priority and we take care of them. Thank you for being a loyal member.
Deon
1 reviews US
You guys are great
You guys are great. I feel like I'm apart of a family here. The new ways to look at the accounts are so awesome. Continue to great and validate each customer and DUGOOD will win every time.....
Date of experience: September 08, 2017
Hi Deon! Thank you for taking the time to write such a great review. It makes us really happy to hear that you're enjoying our online and mobile services. Your encouraging words confirm that we're headed in the right direction. Cheers!
Ina
1 reviews US
great people
great people, great service
Date of experience: August 30, 2017
Hi Ina! Thanks for the kind review. Have a wonderful weekend!
Charles
1 reviews US
My local bank in Jasper has been very …
My local bank in Jasper has been very helpful to me and you can depend on them working on you behalf.
Date of experience: August 30, 2017
Hi Charles! We're so glad to hear that you've been getting great service at our Jasper branch. Stop by and see us some time soon!
David
1 reviews US
I love du Good fcu.....
I love du Good fcu...... I have been with other credit unions and none of them compare to du Good.... I haven't had a single problem with them and I get my paycheck earlier than everybody else and getting that money early is always a good thing. I recently applied for a loan so I can consolidate all my bills, so instead of having 5 different loans/bills to pay, I can pay all of them off and just pay du Good. Even if I don't get approved for the loan, I will still say the same thing and I will still love du Good fcu
Date of experience: August 30, 2017
Hi David! Wow... what a thoughtful review. It really is an honor to serve you. Helping our members is what we love best. Thank you again for the pat on the back. We truly value your membership!
Dean
1 reviews US
The greatest folks you ever met
The greatest folks you ever met. Great Service. Couldn't ask for better service
Date of experience: August 30, 2017
Hi Dean! Thanks for making us smile. Have an awesome weekend!
Tammy
1 reviews US
I love DuGood
I love DuGood. I was in a credit union in Ohio and it was nothing like DuGood. Everyone at DuGood is so friendly and they always call me by my name. It is more like visiting family than doing my banking. Keep up the "DuGood" work.
Date of experience: August 29, 2017
Hi Tammy! Your review definitely put a smile on our face. We love making our members feel special. Thanks for the lovely review. Stop by and see us soon!
Valoria
1 reviews US
So far I have enjoyed being with your …
So far I have enjoyed being with your company. You have been nice to me each time I have a question for the staff. Therefore, I wanted to say thank you and keep up the awesome work.
Date of experience: August 27, 2017
Hi Valoria! We're so glad your enjoying the credit union. Your review definitely encourages us to keep working hard. Thanks so much!
Contact
About
We're on a mission to DO GOOD for Southeast Texas by helping our members achieve their hopes and dreams. We believe you matter most...and deserve 5-star service. Your experience is important to us! Should you have any questions or concerns, please feel free to contact us at [email protected].