Reviews 4.4
3,203 total
Kenneth Catron
1 reviews US
The employees at DuGood are very well …
The employees at DuGood are very well informed as to the needs of the Account holders. I am very pleased to be a memb,er.
Date of experience: October 16, 2017
Hi Kenneth! Thank you for leaving such an encouraging review. Our staff works so hard to serve our members well.
Randy
1 reviews US
Great customer service
The customer service is great. When you walk in a branch they are very welcoming and normally there’s not much of a wait.
Date of experience: October 16, 2017
Thank you so much, Randy! We look forward to your next visit!
Rebecca
1 reviews US
I’m only 18 and just got my account a …
I’m only 18 and just got my account a few months ago so I am still learning, but every time I have a question the employees are always there to help me and see what the problem is! They are always friendly and never give off a negative feel. I am very comfortable every time I go in! I recommend DuGood to my friends all the time! I epescially enjoy the DuGood app!
Date of experience: October 16, 2017
Rebecca! Wow - thank you so much for choosing us. We hope we get to grow with you for many years to come! If you ever have any questions, please continue to let us know. That's what we're here for! So glad you're enjoying the app. Thanks for the amazing review!
Janice
1 reviews US
I have been very very pleased with …
I have been very very pleased with DuGood FCU ever since I opened my accounts a couple years ago. I have checking, savings, loans and 100% satisfied with all aspects of this credit union.
Date of experience: October 11, 2017
Hi Jancie! Thank you so much for the review. We are so happy to hear how happy you are with us. Thank you for a valued member and don't ever hesitate to reach out to us if you need anything!
Charles Heisler
1 reviews US
Member since 1960
Member since 1960. During the flood of Harvey, received many texts declaring their locations and hours. Very helpful and always always helpful and courteous to me and my family.
Date of experience: October 02, 2017
Hi Charles, thank you for the review! Our members are our top priority and we wanted to make sure that our members knew we were there for them, especially during the storm. We are grateful that you are a part of our DuGood family.
Kathleen Jones
1 reviews US
You guys have alway been the best
You guys have alway been the best. So glad I joined you years ago. Thank you for every thing.
Date of experience: October 01, 2017
Hi Kathleen! Thank you for writing such a nice review. We're so glad your part of the DuGood family!
Robert
1 reviews US
They go above and beyond to help their …
They go above and beyond to help their customers.
Date of experience: October 01, 2017
Hi Robert! Thanks so much for the kind words. Have a wonderful day!
Meg
1 reviews US
I have never had such great service …
I have never had such great service from any bank I belonged too. When I came to set up an account it was quick, informative and ultimately I knew this was the place for an account as compared to the previous bank I had used. This summer my card information was stolen and not only did they resolve the issue as quickly as possible (less than a day to get money refunded) they even called a few days later to check in on me and if everything was okay and if they could do anything else they could do. This bank is amazing and truly knows how to take of a customer.
Date of experience: September 30, 2017
Hi Meg! Thank you for taking the time to write such a nice review. We are so glad we were able to help you out. Serving our members is what we love best. Our goal is that every person that walks through our doors is able to have a similar experience. Thank you again for giving us a pat on the back. We truly value your membership and business.
Joe
1 reviews US
I have been a credit union member since …
I have been a credit union member since 1963 when it was a little mobil home with one person working. The expansions have been exciting to watch grow. The people working in the two Beaumont Branches are as personable as anyone could want. I always look forward to going in because of the friendly atmosphere and great service!
Date of experience: September 30, 2017
Hi Joe! Wow! Thank you for sticking with us since the very beginning. We love hearing stories like yours. With so many financial institutions to pick from, your loyal membership means so much. We look forward to seeing you soon. Have a lovely day!
Charlotte
1 reviews US
Helpful and friendly staff
Helpful and friendly staff. Always courteous and wanting to met your every need.
Date of experience: September 29, 2017
Hi Charlotte! Thanks for the kind review. You rock!
Judy
1 reviews US
The Customer service Representatives …
The Customer service Representatives are just awesome !!
Date of experience: September 29, 2017
Hi Judy! Thanks for making us smile. You're awesome!
Sheila
1 reviews US
Very friendly and helpful staff
Very friendly and helpful staff! I love going to the Vidor location and they call me by name whether it be drive through or inside! Makes me smile!
Date of experience: September 29, 2017
Hi Sheila! Thank you for the thoughtful review. It definitely made us smile. We'll be sure to share your comments with the Vidor crew. Stop by and see us soon!
Mary
1 reviews US
I have been a customer of Dugood …
I have been a customer of Dugood Federal Credit Union for over 20 years. I have always had excellent service.
Date of experience: September 29, 2017
Hi Mary! That's amazing. Thanks so much for being a loyal member. It's an honor to serve you!
Sherrill
1 reviews US
DuGood made it easy
DuGood made it easy for me to take a small personal loan to help a family member in crisis. That loan allowed me to help without jeopardizing my own financial position. I will be forever grateful.
Date of experience: September 29, 2017
Hi Sherill! Thank you so much for sharing your story with us. We are so glad that we could be there to help you and your family. People helping people - that's what we're all about!
Gabriela
1 reviews US
Love dugood!
I love being a dugood member because I’ve never had any complications with them!!
Date of experience: September 27, 2017
Hi Gabriela! We're so glad you're enjoying the credit union. We definitely try to make banking simple for our members!
Theresa
1 reviews US
Tellers are efficient and pleasant.
Tellers are efficient and pleasant.
Date of experience: September 25, 2017
Hi Theresa! Thanks so much for the kind words. Cheers!
Asijana
1 reviews US
Happy Customer
Dugood Is The Greatest Bank😊
Date of experience: September 23, 2017
Hi Asijana! Thanks for making us smile. We think you're pretty great too!
Paul
1 reviews US
I am blessed and confident to have a …
I am blessed and confident to have a relationship with the employees at O range branch especially Rhonda .She is an awesome person.
Date of experience: September 22, 2017
Hi Paul! We are so glad that you've gotten great service at our Orange branch. We'll be sure to share you kind words with Ronda and the rest of the team. They will be so thrilled!
Sean
1 reviews US
I have been a member since 1985 and …
I have been a member since 1985 and still a member for one reason they care !
Date of experience: September 22, 2017
Hi Sean! Thanks for sticking with us for so many years. It's an honor to serve members like you!
Hakeem
1 reviews US
Great and trustworthy bank
Great and trustworthy bank
Date of experience: September 21, 2017
Hi Hakeem! We appreciate the kind review. Cheers!
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About
We're on a mission to DO GOOD for Southeast Texas by helping our members achieve their hopes and dreams. We believe you matter most...and deserve 5-star service. Your experience is important to us! Should you have any questions or concerns, please feel free to contact us at [email protected].