Reviews 3.9
2,062 total
Idalia
1 reviews US
stunning frames
CustomPictureFrame.com is an amazing website. If you want stunning frames, It’s a MUST, to shop here. Delivers what you ask for!!
Date of experience: May 30, 2019
That's what we like to hear! Thanks, Idalia.
Eric Tirrell
1 reviews US
Very happy with my frame and matting
Very happy with my frame and matting! Looking forward to the next project!
Date of experience: May 30, 2019
We'll be here when you need us! Looking forward to framing for you again.
Michael Moore
1 reviews US
Ordered 3 different frames they were…
Ordered 3 different frames they were packed very well on time and came exactly as shown
Date of experience: May 30, 2019
We strive to eliminate the possibility of damage in transit. Thanks for your feedback!
Jake
1 reviews US
Beautiful work at excellent price!
Loved their work and wouldn't hesitate to use them in the future!
Date of experience: May 30, 2019
That's amazing to hear! Looking forward to framing for you in the future, Jake.
Evelyn
1 reviews US
My frame looks very high end
My frame looks very high end, I'm pleased with the final result. Very easy to assemble myself (I ordered the frame for a print I had, rather than sending in the image).
Date of experience: May 30, 2019
Happy to hear you found it easy to assemble on your end. We're striving to make the process as easy as possible for our customers!
Lisa Walters
1 reviews US
Quality made product
Quality made product; packed perfectly; shipped in a timely manner.
Date of experience: May 30, 2019
So happy to hear this, Lisa. We hope to frame for you again in the future.
Jerika
1 reviews US
Should Have Ordered Locally
I initially chose to use Custom Picture Frames because I was looking for a larger frame with a specific, deeper than average, rabbit depth. Most places I was looking either didn't have the size I was looking for or didn't have the rabbit depth listed in their description and Custom Picture Frames had the size and depth I was looking for. I ordered on March 22 for an April 8-10 install. Plenty of time for their 3 day production time and 6 day max shipment as listed on their website. With a little bit of wiggle room in case the shipment ran over and to mount and hang items on my end. I never received a shipment notification despite being notified that I would be sent one upon purchase. When I reached out initially via both email and phone, it took two days to receive a response and only received one when I reached out a second time through facebook. My shipment was then damaged in transit and returned to sender only hours away from being delivered. While this was most likely carrier issue, it was still incredibly frustrating. Custom Frames than offered to send me a new shipment immediately, which was great, but I had to reach out again to find out when I was going to recieve it (and didn't receive a shipment code for the re-ship either). They told me over the phone that my frame wouldn't arrive until the last day of my installation and I asked if there was any way that it could arrive sooner and they said if they rushed processing that it could probably arrive two days sooner. Great! It arrived later than the time quoted to me before the "rush" date. By that point, I had made my own frame to have as backup that ended up actually looking better than the one I received from Custom Frames; which had gapping on two of the corners that needed to be filled before it could even be used for a smaller, less relevant work of mine.
Date of experience: May 30, 2019
I'm so sorry we dropped the ball with your order. There is no excuse for both the lack of communication and the imperfections in the product you ultimately received. I appreciate you taking the time to voice your experience. This is not the quality of service we strive to offer. Our team will take a closer look at how and why we dropped the ball with your order to make the necessary adjustments to provide service that exceeds our standards in the future.
Andrea Kayyali
1 reviews US
poor customer service
frame was nice that I ordered, but it was the wrong size. Attempted several times to contact customer service for a return number, and have gotten no response (despite multiple e-mails and calls). Wouldn't order from them again, based on this experience.
Date of experience: May 31, 2019
We're disappointed that we dropped the ball! We strive to be on top of our emails and calls to help resolve any issues with orders. Our team will be examining our internal processes to ensure no call or email falls through the cracks again. A team member will reach out to help resolve this issue.
Stephanie Wilson
1 reviews US
100% Satisfied
My first frame came broken and I emailed customer service. They apologized and sent me a new frame. I had it in less than a week. I am 100% satisfied.
Date of experience: June 02, 2019
We engineered our boxes to help minimize any damage in transit, but sometimes things like this happen. Thank you for reaching out to us and giving us the chance to make it right, Stephanie. Hope to frame for you again in the future.
Benny
1 reviews US
Super knowledgeable and accommodating…
Super knowledgeable and accommodating customer service combined with quick lead-times and shipping speeds make CPF a no-brainer.
Date of experience: June 04, 2019
That's what we like to hear, Benny. Thank you for trusting us with your framing projects.
Amy Selwyn
1 reviews US
Terrific service
Terrific service. I saved hundreds by ordering from Custom Picture Frames and the work looks great. Couldn't be happier!
Date of experience: June 04, 2019
So happy to hear that, Amy! Hoping to frame for you again soon.
Tim Y
1 reviews US
Awesome!
Awesome, great value, fast shipping! They even threw in a small 3x5 frame for free!
Date of experience: June 04, 2019
Great to hear, Tim. Glad you liked the free gift! We like to throw in surprises from time to time.
Chad Hofer
1 reviews US
Great looking frame
Great looking frame. Fast service! Will but from again!!!
Date of experience: June 04, 2019
Thanks for your feedback, Chad! Looking forward to your next frame.
Gary
1 reviews US
Fast shipment frame as described
Fast shipment frame as described
Date of experience: June 04, 2019
Thanks for your feedback, Gary!
Tammy
1 reviews US
Great quality and quick delivery
Great quality and quick delivery. I liked that I could design and create exactly what I was looking for online BEFORE I placed the order. So there is no second guessing.
Date of experience: June 04, 2019
It's important for us that you're able to see what your frame will look like before ordering. Glad you find that feature useful, Tammy!
John A
1 reviews US
Excellent
Excellent, pretty frame that is a good value compared with a frame shop. It was also packed well enough to avoid shipping damage.
Date of experience: June 04, 2019
We designed our boxes to minimize any damages in transit. Thanks for pointing that out, John!
Walter Lewis
1 reviews US
Very helpful & great frames
Had received some frame samples but they weren't quite what I was looking for. Anthony was able to suggest a particular frame unavailable on their website and they were just the ticket. Great customer service and quality of product. Highly Recommend!
Date of experience: June 04, 2019
We're always happy to work with our customers to help them find the style that's perfect for them! Don't hesitate to reach out on any future needs, Walter!
ellen
1 reviews US
Frames came in a timely manner
Frames came in a timely manner, and were of a good quality
Date of experience: June 04, 2019
Thank you for your feedback, Ellen! We appreciate it.
M. Harris
1 reviews US
I never expected it would be so…
I never expected it would be so besutiful. It was as good as custom work that costs me four times as much. A custom estimate for the same print was LITERALLY four times the cost. THANK YOU!!
Date of experience: June 04, 2019
We're happy we were able to save you money while still providing you with a quality frame!
Sadie B
1 reviews US
I needed frames for a gallery wall
I needed frames for a gallery wall. I liked being able to see each item after I customized it to make sure they coordinated nicely. I’ve gotten so many compliments from my friends and family and on social media. The anti-glare acrylic helps me to be able to photograph my wall perfectly. It did take me a minute to put things together but it was worth it in the end!
Date of experience: June 04, 2019
We hear you, Sadie! Our team is working out ways we can make the process easier for our customers. We'll be adding detailed instructions with illustrations to help. But glad to hear everyone loves your gallery wall.
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About
Every picture tells a story. Every story deserves a frame. But anyone who's ever looked into custom framing knows it's not cheap. There's a reason too. Custom picture frames are handcrafted by frame experts to provide a professional finish to your pictures, art prints, and keepsakes. You're paying for the craftsmanship. However, Anthony Fontana knew there was a better way. As the website continues to grow, the team is still dedicated to one thing: providing high-quality custom framing services that are professional but affordable.