Reviews 3.9
2,062 total
Susanna Gold
1 reviews US
Nice frames built to specs, carrier could be more careful
Nice frames built to specs, great customer service! Box was not handled particularly carefully by carrier (completely open on both ends, large gash all the way through the box), but frames luckily undamaged. Might be a good idea to reinforce packing since there seems to be a risk to safely of packages during shipping.
Date of experience: March 15, 2024
Brynn Akins
1 reviews US
Good quality frames for the price
Good quality frames for the price. They helped me out when the mats didn’t fit and sent new ones at no cost to me. I’ve ordered from them twice and would gladly do so again!
Date of experience: February 22, 2024
Kerby Hourihan
1 reviews US
Great always makes thing…
Great always makes things easy and beautiful
Date of experience: February 15, 2024
Peg Mitchell
1 reviews US
The selection was just what I needed to frame large puzzles
The selection was just what I needed to frame some large puzzles. The quality of the frames was superb! The company was also very responsive to any and every question I had. Also very prompt in fulfilling the order.
Date of experience: February 23, 2024
Aaron R
1 reviews US
Responsive customer service
Frame came damaged and broken, most likely in shipping. Repaired at home. Update - great response from company, fast resolution and in term adjusted my review. Will continue to be a customer
Date of experience: February 22, 2024
We're so sorry to hear your frame arrived damaged, Aaron! We package each frame in our specially engineered boxes to minimize damage in transit, but sometimes things still happen. Our customer service team is always available to resolve issues with frames! We make the process as quick and hassle-free as possible. Our team will contact you to get more information about your damaged frame!
Emma Peltier
1 reviews US
Quick delivery and great
Quick delivery and great, intact product!
Date of experience: February 15, 2024
Gail
1 reviews US
Their frames are high quality.
Their frames are stylish, well made and quickly shipped.
Date of experience: March 05, 2024
SM
1 reviews US
Good price and quick turnaround!
Good price and quick turnaround!
Date of experience: February 28, 2024
Allan Wood
1 reviews US
Exactly what I needed
Exactly what I needed. Very well built in a very clean facility.
Date of experience: March 08, 2024
Rosemary Jones
1 reviews US
picture frame
It was easy to find what I was looking for and the size I wanted.
Date of experience: March 10, 2024
Mel
1 reviews US
We ordered a strange size frame and it…
We ordered a strange size frame and it came quickly and was professionally done !! We will definitely buy more frames from custom picture frames company!!
Date of experience: March 04, 2024
FST
1 reviews US
Good enough, but flimsy at larger sizes
Honestly, I've bought quite a few frames from this place and I will say the larger sizes get a bit flimsy. It works, but not great.
Date of experience: March 11, 2024
We apologize for any inconvenience caused by our thinner mouldings at larger sizes. We understand your concern and are actively exploring solutions to ensure sturdier options for all our customers. Thank you for your feedback; it helps us improve our products!
Peggy Richards
1 reviews US
It was very easy to order online
It was very easy to order online, prices were great and it arrived in about the time I expected it to. I will use this company again. Quality product.
Date of experience: March 22, 2024
MA
1 reviews US
Great potential…
Great potential. The product is reasonably well made. However, attention to detail is lacking. I ordered a couple of shadow boxes. One of them arrived with a backboard that was cut too large; nevertheless, someone attempted to squeeze it into the frame - not only was it warped but also bent heavily in one corner, with an evident crease. The board was also scuffed. It should not hade been shipped out.
Date of experience: March 21, 2024
Thank you for bringing this to our attention. We handcraft every frame, so I'm sorry to hear about the too-tight squeeze and scuffs! Our customer service team is always available for issues like this. We try to resolve everything as quickly and hassle-free as possible! We're looking into this!
Joseph Hardy
1 reviews US
Add more packing I received my frame…
Add more packing I received my frame with scratches along the side and the frame was bouncing around on the inside of the box.
Date of experience: March 28, 2024
We're sorry to hear about this damage in transit, Joseph. We try to be as sustainable as possible, using only as much plastic as necessary to secure the frame in our specially engineered boxes. But we apologize there wasn't enough to protect your frame. Our customer service team is always available to resolve issues like this. We're looking into this matter and will be in touch!
Susan K
1 reviews US
Great Shadow Box Frames
I ordered several sample backgrounds for the shadow box frames I was interested in. The background selection and frames I ultimately ordered arrived well packed. They were perfect for my framed vintage pennants. The frames look much heavier than they are; I was able to hang on the wall with heavy duty command strips.
Date of experience: March 15, 2024
Nanette
1 reviews US
excellent across the board
excellent quality, ease of ordering, fast shipping, great customer service
Date of experience: March 30, 2024
Kathy
1 reviews US
Excellent product and customer service.
Excellent product and customer service.
Date of experience: April 01, 2024
richard kemp
1 reviews US
Made well
Made well. Easy to use. Fair price. Fast order fulfillment.
Date of experience: April 02, 2024
D McBride
1 reviews US
Responsive and professional
Responsive and professional. Product delivered as advertised.
Date of experience: March 26, 2024
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About
Every picture tells a story. Every story deserves a frame. But anyone who's ever looked into custom framing knows it's not cheap. There's a reason too. Custom picture frames are handcrafted by frame experts to provide a professional finish to your pictures, art prints, and keepsakes. You're paying for the craftsmanship. However, Anthony Fontana knew there was a better way. As the website continues to grow, the team is still dedicated to one thing: providing high-quality custom framing services that are professional but affordable.