Reviews 3.9
2,062 total
Michael Lanman
1 reviews US
Excellent frames at very low prices…
Excellent frames at very low prices compared to bigger name stores. An 18"x48" custom frame at Michael's would've cost me between $500 - $600, and with this site, I paid roughly $50. Totally worth every dollar spent. I'll more than likely purchase more frames from this site in the future 😀
Date of experience: June 04, 2019
Happy we could make custom framing more affordable! Looking forward to framing for you again in the future, Michael.
veronique jotterand
1 reviews US
sent the wrong size frames
I was not sent the correct frame sizes that i ordered
Date of experience: June 05, 2019
I'm so sorry to hear that, Veronique. A team member will reach out to you help resolve this issue.
Dottie
1 reviews US
Arrived quickly
Arrived quickly. Nice product and inexpensive.
Date of experience: June 05, 2019
Thanks for your feedback, Dottie.
Brian
1 reviews US
Custom Picture Frames is a bona fide…
Custom Picture Frames is a bona fide retailer. I ordered a frame, and they initially sent me one with various defects that I was unhappy with. I wrote to them about my concerns and I included photos for proof. Custom Picture Frames replied immediately and mailed out another frame free of charge. I had zero issues with the new frame.
Date of experience: June 08, 2019
Thank you for the opportunity to make it right. Enjoy your frame, Brian!
Amy U
1 reviews US
So happy I found Custom Picture Frames
So happy I found Custom Picture Frames! I had an extremely over-sized print that I was having difficulty finding reasonably priced framing options online and in store. The size was too large to ship so I was able to drop off and pick up at the warehouse. The framing came out great and the service was outstanding. I would highly recommend.
Date of experience: June 10, 2019
Glad we were able to frame your over-sized print. Thanks for choosing us, Amy.
Ethan
1 reviews US
The frames I order always come as…
The frames I order always come as ordered, correct size and without any damage. And the bonus small frame is always a nice surprise! Cannot say enough good things about Custom Picture Frames
Date of experience: June 10, 2019
Thank you for your feedback, Ethan! We appreciate it.
walter gillis jr.
1 reviews US
Rediculous
Rediculous WQil never go this way again.
Date of experience: June 10, 2019
We're sorry to hear you were unhappy with your order. We tried to reach out to help resolve the issue but we weren't able to connect. Please contact Anthony at [email protected] and we'll be happy to make it right.
Denise
1 reviews US
Easy to order and great quality…
Easy to order and great quality product! I'll be back!
Date of experience: June 11, 2019
Happy to hear that, Denise! Thank you.
Pavel
1 reviews US
Good Quality Frames
Good Quality Frames
Date of experience: June 11, 2019
That's what we like to hear! Thank you for your feedback, Pavel.
Samantha Waid
1 reviews US
Exactly what I wanted
Exactly what I wanted! It was made beautifully, and shipped with no problems. I’ve already bought more.
Date of experience: June 11, 2019
Thank you for trusting us with your framing needs, Samantha! Appreciate the feedback.
Michelle
1 reviews US
Great customer service
I actually ended up returning my frame (it wasn’t right for my space; my fault in choice, not theirs). But the process to return was so easy. Anthony was incredibly helpful. Great customer service!!! Would definitely order from them again!
Date of experience: June 12, 2019
Thank you for this feedback, Michelle! We strive to be as helpful and understanding as possible. Please feel free to reach out to us any time by phone, email or social media if you have any questions about the products. The team is happy to help you customize the perfect frame for your space.
Robin T
1 reviews US
Best Frame Company Online!
I am very happy with my experience with Custom Picture Frames. The frame I ordered was priced very fairly. Shipping was as well. Other sites charged astronomical prices for shipping! As much as, if not more than, the cost of the frame. It was shocking. Custom Picture Frames is not like all the rest. I received the frame. It was well made, sturdy & looks great. I realized i had made a mistake and did not order glass! I contacted customer service & was offered immediate help. I then ordered the glass to go with my frame. Once again, the cost was very reasonable. Shipping was too! Again. i am very happy i found Custom Picture Frames. I will definitely shop their site again.
Date of experience: June 12, 2019
Glad we were able to help make things right, Robin. We look forward to framing for you again soon!
Donna Olson
1 reviews US
Made as ordered delivery time was as…
Made as ordered delivery time was as promised and my picture is beautifully framed. Thank you
Date of experience: June 12, 2019
You're very welcome, Donna. We appreciate your trust in us to create a beautiful frame for your picture.
Mollie Kasica
1 reviews US
Shipping was fast and the frames are a…
Shipping was fast and the frames are a great quality!
Date of experience: June 12, 2019
Thanks for your feedback, Mollie!
Charlotte P
1 reviews US
I am very happy with the frame
I am very happy with the frame! Great quality and looks so perfect for my artwork with my decor. I never received a notification that my order shipping / tracking information though, and I think my package was sitting in the package room of my apartment complex for several days before I realized it was there. I am glad it wasn't stolen!
Date of experience: June 12, 2019
We're glad it wasn't stolen either, Charlotte. Thank you for letting us know about this! We'll definitely look into why you never received your shipping notification.
Mary K Kallmeyer
1 reviews US
Large picture frame
Pleased to find an online company that makes large frames. Frame was made exactly to my specifications, the fit is perfect, and it is attractive.
Date of experience: June 12, 2019
Happy to hear that, Mary! Enjoy your frame.
S Daugherty
1 reviews US
Frames arrived in good time
Frames arrived in good time. Materials all in good order. Quality just what I wanted.
Date of experience: June 12, 2019
Thank you for your feedback! Appreciate it.
Melissa O.
1 reviews US
The dimensions of the frame were…
The dimensions of the frame were perfect, and it came promptly and very well wrapped.
Date of experience: June 12, 2019
That's great to hear, Melissa! We definitely strive to deliver as safely as possible.
Roy Benjamin
1 reviews US
Good frame but needs better protection during shipping
The 20x40 frame I ordered was broken in one place. They shipped a replacement and it was cracked in the exact same place, but not separated, so I was able to superglue it. But the crack is still clearly visible. They really need to improve the protective packaging.
Date of experience: June 12, 2019
Thanks for bringing this up, Roy. We sincerely apologize that you received cracked frames. We're going to look into your moulding selection as well as our packing procedures to ensure frames aren't damaged in transit.
sherry Markell
1 reviews US
The only Problem was that the mat…
The only Problem was that the mat wasn’t sent with the frame so a couple days delay before I could use it otherwise love it
Date of experience: June 13, 2019
So sorry for the delay, Sherry but happy to hear you love your frame. We hope to frame for you again in the future so that we can deliver as promised.
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About
Every picture tells a story. Every story deserves a frame. But anyone who's ever looked into custom framing knows it's not cheap. There's a reason too. Custom picture frames are handcrafted by frame experts to provide a professional finish to your pictures, art prints, and keepsakes. You're paying for the craftsmanship. However, Anthony Fontana knew there was a better way. As the website continues to grow, the team is still dedicated to one thing: providing high-quality custom framing services that are professional but affordable.