Reviews 4.5
473 total
customer
1 reviews US
The shipping estimate was accurate and…
The shipping estimate was accurate and the installation process wasn't too difficult just had to replace my shifter cable. Good product seems sturdy as well.
Date of experience: August 10, 2020
customer
1 reviews US
So far so good
So far so good. I have not installed them yet but looking forward to it.
Date of experience: August 10, 2020
customer
1 reviews US
Good experience
Good experience. Quick to ship. Everything went well.
Date of experience: August 12, 2020
customer
1 reviews US
Accidentally ordered the wrong size…
Accidentally ordered the wrong size cassette when buying a Box 3 prime 9 complete set (late night purchase, not totally with it, my mistake). Talked to customer service as soon as they opened up the next morning and they were able to fix the problem even though when I called they literally sent my order to the shop floor 2 minutes before I reached their customer service rep. Customer service was very nice about it and I had no problems, they just took care of it and 30 minutes latter I had a confirmation email with my new order with the correct size cassette. And it arrived 1 day early so that was awesome.
Date of experience: August 14, 2020
José Manuel López
1 reviews MX
The box three prime 9 was the best…
The box three prime 9 was the best drivetrain I could get for my needs, you get all the range for a full pro drivetrain with only 9 gears and it's very simple. Install was very quick and everything worked perfectly out of the box, I even got upgraded to a box one chain for free, much appreciated. Switching to 1x9 was the best I could have done, front derrailleur is gone, cockpit is cleaner, shifts are very crisp and I have the benefit of a LSD clutch so chain rattle is diminished a lot. Would recommend
Date of experience: August 15, 2020
EP
1 reviews CA
Great range, possible indexing or spacing issues.
The derailleur and shifter seem to work well but the indexing might be a bit off. I was having trouble dialing in the shifting and it seemed that the smaller cogs weren't quite spaced right. I ended up swapping out the 11,13,15,18,22 cogs out for 13,15,18,21,24 cogs from a lightly used Shimano cassette and had to add more shims/spacers than I would have thought necessary. Swapping out the cogs fixed the shifting and the big jump between the 22 and 28 which kind of bothered me. While I wish it just worked buttery smoothly right off the start, having up to a 50t cog on a 1x9 is brilliant, and the four biggest cogs had no issues. I'm running this on a Bafang powered e-fatbike.
Date of experience: August 22, 2020
Kal Sumagui
1 reviews PH
Recommended
Great communication from their proactive team!
Date of experience: August 27, 2020
customer
1 reviews US
Box has been great
Box has been great. Fast response on all questions, quick order fulfillment and shipping.
Date of experience: September 01, 2020
Ethan Lee
1 reviews US
Started disappointed, ended ecstatic.
I bought a box 3 Prime 9 drivetrain and unfortunately the derailleur snapped. (I didn’t know that the 3 series was for lighter riding) I emailed the Box team for a warranty claim and Tomas Ovalle explained how the 3 prime 9 is for more beginner level riding. He then offered a free replacement, or %50 off a drivetrain of my choosing! Obviously I chose the discount. I now have a more durable drivetrain for a super cheap price. Box - whatever you’re paying Tomas, you should pay him more. That dude was awesome.
Date of experience: September 03, 2020
Jon G.
1 reviews US
Quick and Easy!
Ordered my parts! Got em a day and a half later! No complications at all! The parts look great on my Felt 24'. Thanks Box! Lookin forward to more rad parts!
Date of experience: September 04, 2020
customer
1 reviews US
Order came super fast
Order came super fast. And Box products are always quality.
Date of experience: September 06, 2020
customer
1 reviews US
Box components are excellent products
Box components are excellent products! I have 2 sets from them! Wish they made 12 speed systems though.
Date of experience: September 08, 2020
Austin Sink
1 reviews US
Excellent customer service
Excellent customer service, super helpful and friendly! I have been using a Box 1x11 X-Wide for a year now, still going strong and shifting amazing!
Date of experience: September 11, 2020
customer
1 reviews US
I have been loving my Prime 9 set up…
I have been loving my Prime 9 set up for my old Giant NRS-3, I’m riding features at my local trails I haven’t before. Also, I jumped into a webinar about their new wheel set and won enough Box-bucks to buy 2 chains, so I’m thinking this system will be with me for a while!
Date of experience: September 13, 2020
customer
1 reviews US
Great product delivered quick
Gold plate looks great. Delivered quickly within 3 days.
Date of experience: September 14, 2020
customer
1 reviews US
The product was delivered in great…
The product was delivered in great condition as promised. I would have ordered an entire group set but it was unavailable. I am kinky asking Box to continue to make its 11 speed Box One parts available. Box out performs its big competitors.
Date of experience: September 16, 2020
P. Multidor
1 reviews US
Always great Product
Always great Product. this was the second time i ordered a complete drivetrain prime 9 , first the box three and now the box four. Please note that i would suggest adding a few more links on the chain for the box 4 drivetrain as it tends to be too short when trying to run a front chainring 36t and adove.
Date of experience: September 17, 2020
stephen
1 reviews CA
Great Service!
I spoke with Tomas about the Box One Prime 9 groupset, he was absolutely fantastic in answering my technical questions and helping me out. I am excited to try the groupset out!
Date of experience: September 24, 2020
customer
1 reviews US
Great Products
Great Products, but I was charged four times for only buying one item. the customer service was excellent to resolve the issue, however!
Date of experience: October 02, 2020
customer
1 reviews US
Box is our sponsor for our BMX team and…
Box is our sponsor for our BMX team and we picked them out because of there outstanding quality in there racing parts. Thank you for your support, Rolando, Team manager.
Date of experience: October 03, 2020
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Box Components was created with a rebellious vision and towering objective: to chart new courses and promote forward-thinking products.