E
Ethan Lee
US
Review
Review of BOXComponents
E
Ethan Lee
US
Sep 03, 2020
Started disappointed, ended ecstatic.
I bought a box 3 Prime 9 drivetrain and unfortunately the derailleur snapped. (I didn’t know that the 3 series was for lighter riding)
I emailed the Box team for a warranty claim and Tomas Ovalle explained how the 3 prime 9 is for more beginner level riding. He then offered a free replacement, or %50 off a drivetrain of my choosing! Obviously I chose the discount.
I now have a more durable drivetrain for a super cheap price.
Box - whatever you’re paying Tomas, you should pay him more. That dude was awesome.
Receipt photo:
Date of experiance: Sep 03, 2020