Reviews 4.5
473 total
Ben
1 reviews US
Fast service and quality product
Fast, prompt service. Great deal on great products!
Date of experience: July 06, 2020
Kris
1 reviews GB
UKs only distributor unable to supply…
UKs only distributor unable to supply for 4 weeks at £270 for box 2 groupset only. For £261i got box 2 gs and box 1 top of line chain additional and free int postage. Arrived just 6 days later from Cali, during covid. What's to argue with?
Date of experience: July 06, 2020
JerryG
1 reviews US
Great components
Great components, fit perfectly,...Crisp shifts and easy adjustments...thanks you made my day.
Date of experience: July 06, 2020
customer
1 reviews US
While the description says works with…
While the description says works with all box shifters(7,9,11) fails to mention that it excludes first gen push push shifters and they do not make one for people who bought first gen and want better integration and cleaner cockpits.
Date of experience: July 08, 2020
skull
1 reviews US
good experience ordering from box components
good company
Date of experience: July 12, 2020
Chr8scustomer
1 reviews AU
Fast delivery product arrived safe…
Fast delivery product arrived safe highly recommend
Date of experience: July 12, 2020
customer
1 reviews US
Shipping was quick
Shipping was quick, product is awesome. I'll be a return customer for sure
Date of experience: July 13, 2020
R.M.
1 reviews US
Product is awesome and shipping was…
Product is awesome and shipping was super fast!
Date of experience: July 13, 2020
David
1 reviews CA
Shipping was fast
Shipping was fast, groupset is beautiful. Upgraded an old 2011 Rocky Mountain Altitude and, once I got the cable tension dialled-in, worked like a dream (super silent on the downhill - zero chain slap). There was a moment of panic during the initial ride as the chain started skipping during technical climbing but it turned to be the cable tension. Once adjusted at the shifter the rest of the ride was quiet and the high range was greatly appreciated.
Date of experience: July 15, 2020
Eric
1 reviews US
First time setting up my own drivetrain. Thanks to the video it was no problem
I just installed the box two prime 9. First time doing any of it myself. I watched the video on the website and was good to go in about 1 1/2 hours. Not sure if that’s good or not but I’m pleased. Only complaint is I sent two emails asking questions and never got a response. I’ll let that just be a busy Covid thing though.
Date of experience: July 15, 2020
Eduardo Pedro
1 reviews BR
great service
no words to describe everything, great service, helpful employee, among other qualities and most importantly solved my problem
Date of experience: July 15, 2020
Sammy Burnett
1 reviews US
New to Box & Impressed!
Bought a Box One 1x11 (11-46) drivetrain (prime 9 was out of stock) - on the recommendation of an LBS it is absolutely awesome, shifts just as nice as my wife's xx1 for 1/3rd the price. Had a warranty issue 2 months in... new part on the way within 3 days of warranty request - great customer service/support... these guys rock! Lookout Shimano and SRAM, there is a new dog in the drive train fight.
Date of experience: July 17, 2020
Speed Filiomanaia
1 reviews US
Box stands behind their products and has great customer service
We have put Box Components on three of our family bikes and we have loved them. I used to be a die hard SRAM guy but decided to try Box when refreshing our bikes to 1x systems because they are much more affordable and they warranty their parts which is great for a family on a budget. I have put the warranty to test. Box was great at replacing a shifter my son broke when he wrecked. The carbon handlebars also broke at the shifter so the impact was pretty decent. From the time I made the claim until I had the replacement part was 6 business days. The claim form was easy to use and Tomas at Box responded quickly to my inquiry. All my friends who were around during my son's wreck said there was no way a mountain bike component company would stand by a breakage warranty. They did. Box stands behind their products and has great customer service. Their live chat is answered by live people who actually work at Box. Their live webinars with Ethan are great to. I may not have questions for Ethan, but I learn a lot about the components on my bike, the R&D process, manufacturing choices, and the industry in general.
Date of experience: July 17, 2020
Kyle Mergler
1 reviews US
Box Components is a great company that…
Box Components is a great company that stands behind their products and customers. I was having problems with their new Prime 9 drivetrain. Their representatives took the time to help troubleshoot and replace the parts I needed to ensure it ran smoothly. I enjoy working with smaller companies that are passionate about their work and Box does not disappoint!
Date of experience: July 29, 2020
Dustin Ashford
1 reviews US
I paid 75 dollars extra for two day…
I paid 75 dollars extra for two day shipping and still haven’t received my order it’s now 1.5 days late. I get this isn’t completely box’s fault but two day shipping shouldn’t be advertised and charged if it’s not truly two day shipping
Date of experience: August 01, 2020
Sjoerd Scheper
1 reviews NL
Kind and helpful
Quick and easy help with my warranty and any other questions. They are very trustworthy and kind
Date of experience: August 06, 2020
customer
1 reviews CO
Good information about BACK IN STOCK
I recieved appropriate information about : BACK IN STOCK prime 9 126 link chain. I received my order on time.
Date of experience: August 07, 2020
Arel silva
1 reviews US
the customer service was amazing
Well for one the customer service was amazing. they made sure everything was in right in the finale transactions and that my order would be perfect witch it was, second off it came in 6 or so days! Witch is pretty fast saying i live in texas. And finnaly the build quality is amazing considering the price, this thing looks like it could take a beating! Overall if you want to get a new drive train and want to support a good componey then go with box.
Date of experience: August 07, 2020
customer
1 reviews US
Love box but not @fedex
Great stuff but fedex played soccer with my package not cool.
Date of experience: August 07, 2020
customer
1 reviews US
Great products and direct shipping.
Great products and direct shipping.
Date of experience: August 08, 2020
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Box Components was created with a rebellious vision and towering objective: to chart new courses and promote forward-thinking products.