c
customer
US
Review
Review of BOXComponents
c
customer
US
Aug 14, 2020
Accidentally ordered the wrong size…
Accidentally ordered the wrong size cassette when buying a Box 3 prime 9 complete set (late night purchase, not totally with it, my mistake). Talked to customer service as soon as they opened up the next morning and they were able to fix the problem even though when I called they literally sent my order to the shop floor 2 minutes before I reached their customer service rep. Customer service was very nice about it and I had no problems, they just took care of it and 30 minutes latter I had a confirmation email with my new order with the correct size cassette. And it arrived 1 day early so that was awesome.
Receipt photo:
Date of experiance: Aug 14, 2020