I had two shirts made for me by Neronote a couple of months ago. When I received the shirts the first time around, the cuffs were way too small and the arms on one were way too long. I was able to return it (they paid for the shipping) and they sent me two new shirts about a month later. I could tell that these new shirts were not just altered versions of the earlier shirts, because the earlier shirts had a slightly more comfortable fit in the shoulders and chest. In these new shirts the cuffs and arms were right, but the body (except the cuffs and collar) was made to my exact measurements. This a bit of a problem when working with 100% cotton, which shrinks. I had myself measured by my local tailor who measured me according to neronotes directions. I entered the exact measurements since their website says: “All fabrics used to make shirts tend to shrink slightly after the first 7 / 8 washes. This is taken into account during the making of your shirt, which will give the impression of a slightly looser, comfortable fit when new.” Unfortunately, this was not taken into account during the making. While the shirts fit snugly when I first received them (I got regular close fit), they are now too small after one wash at 40 degrees C and being hung dry. Their customer service representative informed me that they generally cut the shirts exactly to measure and do not take shrinkage into account when making the shirts. He suggested that I add cm to the measurements in my future orders. And also, the tag with the company name fell off after the first wash. All in all, I thought that the craftsmanship was good, tag notwithstanding. Their pre-sales customer service was great (they helped me pick good fabrics from their huge list), and some of their post-sales customer service was also good (the first return). The shirts are barely wearable now and I expect that they will be unwearable after a few more washes. I understand how they'd rather not pay to have the shirts sent back again so I won't give them one star...