Reviews 1.2
96 total
AStar Healing
1 reviews US
State Farm Benefits "servicer" refuses…
State Farm Benefits "servicer" refuses to provide me the balance AND projection for the pension they stuck and forced ONLY MONTHLY draw rather than IRA roll over or lump - they refuse to say if the balance is under or over $7000. A shady data exploit and use of "annuity" for pensions and portal "service" practice. Bad all the way around for ex employees!
Date of experience: April 27, 2024
vincent aprea
1 reviews US
For short term disability
For short term disability, you’re better off panhandling. They have a portal you upload documents to but still require fax communication with my doctor. It’s 2024. I’ve been out on STD five weeks and have yet to get paid. And this is my second time on STD and it happened the first time as well. My company (GMR) should rethink utilizing this company. Zero communication, very hard to get a live person. People promise to call back and don’t. Very little guidance on the application process. I’m going to petition my company president to remove them as a partner. It will be my mission
Date of experience: April 29, 2024
viv
1 reviews US
no starts should be given to this…
no starts should be given to this company they are horrible! after waiting 5 months WAITING for my pension they took the money back again saying i had requested it, and now they are saying they cant send a check because they dont have my legal name!@ after i had already put the check in my bank!@ after waiting 4 months to get it.... with lots of phone calls and lots of CLOSED tickets, they went and took the money back!@!!!! they are horrible and the people that work for them are just as bad!!!! working in a company like that..lying to people on the phone pretending they care and understand! DO NOT USE THIS PEOPLE...the company is HORRIBLE!!!!!! here i am since january and still waiting for my money!@
Date of experience: January 01, 2024
Michael
1 reviews US
Horrible experience
Horrible experience to activate my pension. Once I completed the forms, there were numerous errors on their end, which took multiple calls. Their call center is extremely inefficient with a lot of security. It is difficult to get anywhere except by phone. They still have not corrected beneficiary information (they inserted wrong gender). I have no choice in using them for administration of my pension and am very fearful of more issues ahead.
Date of experience: April 28, 2024
Lil Contreras
1 reviews US
They are thieves
They are thieves. They make you give all of your personal information, only to lose it, claim they never received it just so they can keep the beneficiary's money. They must work in a whole because they have no personal emais or phone numbers. They enjoy watching the grieving suffer more. 6 months and counting I have been fighting with them. Voice of experience get your money out so your grieving spouse, or beneficiary doesn't have to suffer more.
Date of experience: April 26, 2024
Consumer
1 reviews US
Don’t know how to manage inherited IRA’s
I have the same experience. They have no idea what they’re doing. They should be shut down. Fidelity did my beneficiary transfer in five days. We’re going on three months with no end in sight.
Date of experience: May 06, 2024
Dan Ripoll
1 reviews US
Unfortunately all of the one star…
Unfortunately all of the one star reviews are 100% accurate. I was given pricing for retiree benefits just last month and then given higher pricing in two subsequent calls (as a former TIAA employee for 23 years). They acknowledged their mistake, however refuse to correct and adjust. This is what happens when companies outsource critical HR functions to 3rd party vendors who don't care or own up to their mistakes. "Apologies" are costing me money...
Date of experience: May 08, 2024
Robert Moorman
1 reviews US
Very bad company
Very bad company. They are VERY difficult to communicate with; Make mistakes regularly; Purposefully make things difficult and tedious. RUN from them!!
Date of experience: April 22, 2024
Grant Melocik
1 reviews US
No stars would be best, worst financial company I have worked with in years
Like all the others I wish I could submit no stars. As a Caterpillar retiree I was saddened at the lack of flexibility in how I could pull funds out of my retirement 401K accounts so I decided to roll it all over to Fidelity where I get great service. After talking to a rep (not easy by the way) he made a "ticket" to answer questions - the ticket never got answered in over a month despite my leaving additional requests to do something. When I rolled-over everything they gave me a long float time, then missed their own long dates so they had my money even longer. I am so disapointed Caterpillar trusts this company and hurts its workers by forcing them to work with Alight - how did someone at Cat conclude this was a good company with all the dreadful reviews? Note no replies from Alight anywhere.
Date of experience: May 09, 2024
JSD
1 reviews US
No one will help
Have received monthly HRA payment for 12 years. Employer transferred business to Alight for the HRA processing. In January of this year, husband was dropped and no longer receives monthly payment - again, despite receiving it for 12 years without issue. No one in the YSA unit is able to help, correct, or explain why. Frustrated is an understatement. As seniors on limited incomes, these payment are important to us. At a loss of what to do
Date of experience: February 01, 2024
Tim Mulligan
1 reviews US
Redundant and annoying phone service
Recorded voice asks for your phone number, DOB, name and last four of SS twice before sending you to a live person. Then guess what the agent asks for? The same info! Annoying.
Date of experience: May 25, 2024
NoName
1 reviews US
Terrible at least…
Terrible at least…. to get any communication from them you will feel stressed out in an already stressful situation. When you do get a communication you have to repeatedly go through their phone prompt system multiple times. The person you reach on the other line doesn’t have a clue what they are telling you. They give you the wrong information and deny your claims with no merit. After 9 calls to try and speak with someone who knows their stuff, I requested a supervisor because I was so stressed out and frustrated from dealing with confusing customers service responses. They got my paperwork incorrect multiple times. Had to resend in my paperwork multiple times. Appeals department is confused as well. Denied my appeals saying I did not submit any additional documents. Sent in medical documents to their requested fax, they said they never received it. Sent them my confirmation fax email and they responded with “my oversight, my incoming department found your paperwork. Give me a week to review this.” Shocking….
Date of experience: March 25, 2024
Christine Conway
1 reviews US
I have been trying to log in for weeks
I have been trying to log in for weeks. I know my password and log in and have it written down. Can't get into this site at all!
Date of experience: June 04, 2024
bradskynj
1 reviews US
Stephen Scholl should be arrested and…
Stephen Scholl should be arrested and put in jail in my opinion. If corporate policy has them trying to steal from me they are doing it to others. I have never heard of a company before where you can not talk to a manager and no one in the company knows the name of their ceo and tells you to look it up on the internet. That tells you all you need to know. Thank god the banking and insurance commission is pursuing a fraud investigation against them.
Date of experience: June 06, 2024
Luisa
1 reviews US
Horrible company
Horrible company! They are absolutely clueless! Trying to get reimbursed for a PET scan and CT scan and they claim they need the “clinical summary” to confirm that this was indeed a scan that was done!!! The receipt clearly states the name, date of service, the hospital as well as the CT imaging department/ PET scan why would they need such private information such as all my medical summaries?! They also denied payment for labs based on that the image for the receipt was ineligible although it was not the best picture you could clearly see all the details, I proceeded to call and got transferred multiple times, wasted hours of my time to be given the run around. This is the most horrible, incompetent business I have ever spoken to, stay far away from this company!!!
Date of experience: May 30, 2024
Ronnie H
1 reviews US
These people "manage" 401k's
These people "manage" 401k's. I have them send me my dividend check every quarter. One quarter I didn't get it, called them, they said, we put a stop payment on it and resend it. I don't know what they "actually" did if anything, but I never received the so called new check either. So I called back and asked them to just direct deposit it and they said that would take 7-10 working days, basically 2 weeks. It has been over a month now and I still do not have my money. If you have an option to stay away from these people TAKE IT!!!!
Date of experience: June 13, 2024
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