Reviews 1.2
96 total
Roger Scott
1 reviews US
Terrible: Trying to add new dependents at DTE…
Trying to add new dependents at DTE Energy through Alight. A number of phone calls and nothing resolved. A terrible experience. All of my dependent verification documentation has been sent but Alight can not verify my dependents because they have their own verification dates wrong.
Date of experience: October 26, 2021
Lisa McKenzie
1 reviews US
My pension management company are crooks
I work for a company that offers a pension and Alight keeps messing up my service time. Initially they eliminated the first 3 years. They blamed that on the previous 401K management company. I wrote a complaint to the Department of Labor and it was fixed in 1 day. Less than a year later, the eliminated 10 years of my service time! I filed a complaint with the pension manager at work as well as with the Department of Labor. The union and human resources, with whom I initially tried to rectify the situation, either wouldn't or couldn't help me. I then filed another complaint with the Department of Labor. I have since been locked out of my account and when I call, Alight hangs up on me.
Date of experience: November 10, 2021
Karen Lindh
1 reviews US
I would give negative stars if I could
I would give negative stars if I could. Alight manages my husbands retirement benefits for Siemens Healthineers and getting a lump sum rollover of his pension has been beyond difficult and time consuming. There is no customer service to speak of. To get an answer to a simple question we had to make an appt with a retirement specialist and wait over a week and the person wasn't able to resolve the problem. The Alight website is awful and doesn't work properly. Very disappointed that Siemens has placed administration of hard earned retirement funds with this inept company.
Date of experience: December 11, 2021
Mr.Peter-DG
1 reviews US
This outfit is totally incompetent
This outfit is totally incompetent. They manage our "health reimbursement account" and their website is incredibly screwed up. I hope nobody takes this outfit seriously. We have to go through them for medical cost reimbursement. The account typically runs out by late spring so the claims they reject erroneously don't matter, especially since they're to dumb to check for the same claim made several times and reimburse multiple times. What a joke.
Date of experience: January 13, 2022
Barry O Bama
1 reviews GB
Absolutely appalling !
Absolutely appalling !! I called from the UK 8 times, each time the wait time was longer than 50 minutes I am with RAI Benefits. I placed a request on the system and 3 days later no reply.. The worst I have ever encountered in any country!!!
Date of experience: March 16, 2022
Dave Mayewski
1 reviews US
Terrible follow up and issue…
Terrible follow up and issue resolution. No case numbers, tracking of issues to resolution or accountability. Don’t hire this company and do this disservice to your employees. Even the most basic issues are difficult. It’s clear their focus, systems and process do not have the customer in mind.
Date of experience: March 30, 2022
Hanh Pham
1 reviews US
I would give them a negative rating if…
I would give them a negative rating if I could!!! Two of my former employers rolled our pension services over to Alight -- just ABSOLUTELY HORRIBLE services, wait time, web site accessibility, etc.
Date of experience: April 04, 2022
Cephaloe
1 reviews US
Horrible Company!
My ex husband passed away in January. We divorced in 2005 but remained very close friends.. We had been together for 26 years and have 3 beautiful daughters together. In his final years I was his caretaker.. In the divorce I received half of his pension for the 22 years that we had been married. After he passed away it was changed from a QDRO to a survivor benefit (55% of what I had been getting). I contacted them right away so they could make the adjustments seamlessly (or so I thought). They totally mismanaged the account. Months went by and many lies were told to me... that it would be resolved in 2 weeks.... that it would take another 7 to 10 days.... that it is being processed, etc. They ended up paying me the full amount for 2 months, that they then said I would need to pay back. They then sent the NEW amount for three months (paying double for the two months) and a letter I received said I could return the uncashed check to them to settle the overpayment. To cover the entire overpayment, I had to send back that check PLUS a money order. I was told as long as they received what I owe before May 10th, my payment for June wouldn't be affected; the new amount would be sent from then on. So I sent it out immediately and thought this months long fiasco was over. Today , April 22, I receive a call saying they are RETURNING my uncashed check and my money order because they had already deducted money from my monthly check to pay toward the overpayment and that now I need to send a different money order for a slightly less amount. I paid them back WAY early. They told me my deposit would not be adjusted until JUNE. They LIED again and took my money and now I HAVE TO FIX THEIR MISTAKE. They are making ME have the inconvenience (and cost) of buying ANOTHER money order and mailing it off AGAIN. This is outrageous! I am not only going to give negative reviews everywhere I can I will also complain to John Deere who probably will like to hear how this horrible company lies, is inefficient, and harasses customers who are mourning the loss of a loved one!
Date of experience: April 22, 2022
Lindsey E Schreib
1 reviews US
Can't Reach Anyone, Poor Self Service Options
I recently left a job that uses Alight for retirement and pension. I have been trying to get a paper check to roll over into my new employer's plan for several days. I am unable to request this via their website or app, because Alight only allows you to request a direct deposit into your new employer's plan via website/app. Every time I have called there has been an 80 minute wait MINIMUM to talk to a live person. This is including at 8:35 AM EST, which is 5 minutes after they open! This morning the wait time was 148 - 220 minutes. I am not able to wait on the phone that long since I am working my new job. They don't give an option for call back, no online chat option. It feels like they intentionally make it difficult so that you give up and keep your money in their accounts. I am extremely frustrated with Alight and their lack of customer service.
Date of experience: June 22, 2022
Anonymous
1 reviews ES
Low cost company
They can not even manage their own payslips correctly I would not let them manage anything. Do a favour for your employees and choose a company that actually understands the work.
Date of experience: June 29, 2022
Steve Kerner
1 reviews US
Useless Outfit
They manage my former employer's pension program for retirees. In a word "Useless". I can't get a simple thing like my address fixed with Disbursement Agent, (which I'm "not allowed" to contact).
Date of experience: August 01, 2022
Rebecca Bickel Harrison
1 reviews US
I tried to not tap a star but it made…
I tried to not tap a star but it made me. This company is awful. The agent put my husband on hold 5 times. She didn’t even know her home number. I can’t believe she passed the licensing test.
Date of experience: October 18, 2022
PJ
1 reviews US
Outdated and slow company
They managed my previous employer's 401k, and I knew it was subpar for years. The website has always been dated and lacks the basic security features of most financial institutions, like two-factor authentication. Doing a rollover can only be handled by completing a PDF form and emailing them. No easy option to talk on the phone. They push everything to email, which is not the most secure way to handle moving large amounts of money. They hold on to your money for nearly a month before they will cut a check. Very slow process. I am already at over 21 days and they say it will take another 10 before the check ever makes it to the IRA rollover account. No reason it should take a month to do a transaction like this. I've done rollovers with others and 10 days to two weeks is considered a slow process. A month is ridiculous.
Date of experience: October 21, 2022
Dan
1 reviews US
Alight manages benefits enrollment etc…
Alight manages benefits enrollment etc at my former employer. Their website is extremely poorly designed: 1) different parts of their website required separate logins; 2) with accurate credentials, I was able to create web login on a part of their website and wasn't able to create a web login on the other part; 3) their developer have designed very stupid rules for the FSA part of the website, such as requiring alphanumeric-only file names (can't have "-" if you were to use dates in the file names), each file is limited to 5MB in size etc. On top of that, their reps use some really archaic VOIP technology - if you have the "pleasure" of speaking to their reps (who appear to be offshore based), you can only hear their voices 60% of the time and there is a one-sec latency in voice communications - as a result, reps always talk over you... Furthermore, their website site only works 50% of the time; the other 50% of the time, it'll say that your account is being updated and you can't get any information... I can go on and on about how poor their website is put together and how poor their telephone technology is...
Date of experience: January 25, 2023
Paul
1 reviews US
Less than Poor. Needed to change direct deposit…
Needed to change direct deposit information. Account was locked. It took 2 weeks to receive a pin to change DD info and new mailing address. Once all changed request 2 checks that were delayed be sent. Spoke to multiple customer service reps. Each making up a different story as to why it takes so long to send checks. 3 day internal process. Several days to contact bank and believe it or not 7-10 days in the mail Asked to have them over nighted. Get this the bafoons said I had to have a personal UPS account. Naturally I told them that was ridiculous. So, I was told that one check was sent 1/18/23. After numerous follow ups on 1/26/23 I was told they were sent to the wrong address because the bank didn't update there address. I called Alight corporate offices and the gave me the same run around. The management of this company ( and I use company lightly) is worthless and has no idea what goes on. Singularly the worst in the universe. Less than 0 stars.
Date of experience: January 02, 2023
Ferdinand
1 reviews US
Just incompetent? Or maliciously incompetent?
1. Submitted all information required for a claim online, claim came back denied because "wrong information." 2. Re-submitted with newly requested information online, claim denied because "wrong information." 3. Re-submitted with newly requested information online (which was same as first submission but I provided even more evidence), claim denied because "wrong information." 4. Called them, got someone on the phone who took 10 minutes to review the claim submission and informed me they would submit a ticket to get my first submission approved, since that one had all the necessary information. 5. ???
Date of experience: February 02, 2023
David
1 reviews US
Horrible service
Horrible service. Slow to pickup, call backs way past when promised (e.g., promise a call back in 30, get one hours later), answers to questions vague, processing times stupidly long (e.g., 30+ days to process a transaction).
Date of experience: February 07, 2023
Scott C.
1 reviews US
Website is horrible -- can't even get a…
Website is horrible -- can't even get a page to load so I can sign in. iOS app is horrible. It's nearly impossible to get quarterly reports. I need to roll everything into another 401k. I can't even.
Date of experience: February 14, 2023
Deborah Nichols Tall
1 reviews US
My constructive advice: Hire Some Humans; Pick Up The Phone; Try to Help
The most constructive advice I can give is: if you care about your employees you will never choose Alight to handle your human resource needs. My father, with a pension from Rockwell Automotive, has died recently. His pension is managed through Alight. It's as if Alight is made up of one website (not a good one) and one human. The human is quite nice, but working within the convoluted 'secret handshake' set of passwords and requirements is high-blood-pressure frustrating. I need a 'password' to have you, Alight, access my father's file, even though you have our POA documents? A password you, allegedly, sent in the mail (to the wrong address) because it's against policy to send an email? Seems like Alight is set up to frustrate employees and their families into never making claims or receiving their pensions. I think the Attorney General might want to check into this 'company'.
Date of experience: February 21, 2023
Thomas A. Linton
1 reviews US
ZERO STAR COMPANY
ZERO STAR COMPANY. Unilaterally "automated" our Medicare Part B premium payments reimbursements BUT in amounts that are incorrect - not amounts of premiums, then denied claims for reimbursement that we never authorized on gounds that no funds were available to pay claims we never submitted. Finally got to the fourth level of "customer support" - "Reimbursements" (At the telephone number they told me to call in writing) and even she could not help. Have to refer to fifth level. On hold for two hours with noone picking up at the fifth level. Obviously, not organized to deal with thier repeated errors. This is on top of other problems already reported. Hopeless.
Date of experience: March 31, 2023
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