Terrible at least…. to get any communication from them you will feel stressed out in an already stressful situation. When you do get a communication you have to repeatedly go through their phone prompt system multiple times. The person you reach on the other line doesn’t have a clue what they are telling you. They give you the wrong information and deny your claims with no merit. After 9 calls to try and speak with someone who knows their stuff, I requested a supervisor because I was so stressed out and frustrated from dealing with confusing customers service responses. They got my paperwork incorrect multiple times. Had to resend in my paperwork multiple times. Appeals department is confused as well. Denied my appeals saying I did not submit any additional documents. Sent in medical documents to their requested fax, they said they never received it. Sent them my confirmation fax email and they responded with “my oversight, my incoming department found your paperwork. Give me a week to review this.” Shocking….