Reviews 1.2
96 total
Max Sergeev
1 reviews US
If I could I would give negative rating. Stay away if you can, or run away once you can take your pension with you.
EY is using Alight to offer Better You benefits and also "Firm managed" pension plan. As many stated, what EY was thinking?! The customer service, the management, the level of technology, the qualification of personnel - everything screams THESE GUYS ARE YOUR WORST NIGHTMARE. I wasted 3 months trying to get my pension from them after I terminated my employment. Calling them is pain. Making appointments - is waste of time, they can call you 20 min after appointment time, after few rings - they will hang up to never call back. They schedule in CT time, but then call you in ET time. To make matters worse, they cannot manage a simple transaction of direct rollover. I requested my roll over to be done to Fidelity. They told me I'll will have to wait 6-8 weeks (!) after my employment's termination. Then they made an attempt to make a transfer to fidelity that was coded as "contribution" (!) (Which would put me at odds with IRS. Thanks God, Fidelity rejected that transfer. Then, 3 weeks later they sent me a check (even thought I requested a direct transfer). This check was written into my name, but not for deposit at Fidelity, but some kind of local bank in Missouri (and I live in Michigan). I spent about 5 hours in total on the calls with Alight customer rep, last time I spoke with them - the guy wasn't able to even tell me what would be the name the check is to be issued into. He tried to read it 3 times and each time it was something else. My advice - if you have an option to keep money with Alight till your pension, or take them with you - don't even think twice. Take them while you can. 20 years later these clowns will easily tell you they have no records of your pension and don't owe you a dime.
Date of experience: April 04, 2023
Mr Malcolm Barnes
1 reviews GB
What were P&G thinking
What were P&G thinking when they decided to use this company. I have tried over 3 days just to get someone to answer my call. I have raised tickets which they just close.
Date of experience: April 21, 2023
BR
1 reviews US
Terrible service
Terrible service, didn't explain some basic implications around my 401k.
Date of experience: May 01, 2023
Amy Madonia
1 reviews US
Absolutely terrible.
Absolutely terrible. I can’t get my own account number without a ticket with a five business day turnaround. Online tools are very buggy. Hung up on me on customer service.
Date of experience: May 10, 2023
Kris
1 reviews US
Can't move 401 to current employer without a sit down?
First, the site logs you off every other minute. Go to a different page - logout. Login and try to get activity summary - logout. Retirement Hub - logout. If that's not enough their chat takes up 1/2 the monitor and the drop down menu doesn't provide an 'other' option for people like me that simply want to rollover funds to my current employer. NK Seriously - the big retirement companies simply start the rollover process easily. One and done, online or a phone call. The money is going one employer fund to another. Here to start a simple rollover you have to book an appointment with their retirement specialist 5 to 7 days from now. You are not provided forms, nothing online to even start the process to move your own money. Emphasis on your own money, not theirs. My choice when to move money, not theirs. Filing a formal complaint - between the site and their bogus rules I'd caution you to pick another company. Small wonder my former employer used Alight, my current employer went Fortune 100 for our retirement options with much better product and tools.
Date of experience: May 19, 2023
Eric H
1 reviews US
I can't wait for my account to be empty
I can't wait for my retiree medical spending account to be empty so I never have to deal with these guys again. They are the worst! Random and inconsistent denial of reimbursements, lousy customer service. Most recent problem is I can no longer access my account and service tickets keep getting closed without talking to me or fixing the problem.
Date of experience: May 24, 2023
Dave Lcards
1 reviews US
Medical flexible spending account that is not flexible
This company handles the flexible spending portion of our benefits...denial after denial for an account that I personally fund!!!! All medical claims for either prescriptions, or co payments, obviously medicine or for a medical facility. They have no email for correspondence, and you must use their app which is worthless. Finally was able to get a fax number to send the paperwork they want to process my payments. I can't wait for the next benefit election period so I can opt out and never deal with them again...
Date of experience: July 10, 2023
Shauna Risser
1 reviews US
Terrible
Terrible. No directory option for 401k. Finally got to a person who was rude and then dropped my call after she said she’d transfer me to the correct department. Called back three times and each time the automated system put me on immediate hold for several minutes before hanging up on me. Literally no way to talk to anyone to get help….
Date of experience: July 11, 2023
Celeste Albert
1 reviews US
I would give this company a negative…
I would give this company a negative review if I could. My dad retired back in 1994 from CMP. He is 89 yo in a memory center with dementia. He has wintered in Florida for the last 20 years. He has lived in numerous places since he and my mom divorced. I have been a detective trying to sort through his CMP retirement stuff. His Health Reimbursement Account has been especially challenging. My stepmom died 2 months ago. Her insurance premiums are not being charged since I notified her carrier of her death. However, the automatic deposits into their account for her health premiums ( which don't exist) continue to be approved. I am POA for my father. He has had 6 addresses in 6 years Since I don't know the address affiliated with his account, no one will help me. PEOPLE move!! I told them he was in a nursing home, but that doesn't seem to matter. They insist on my giving the the zip or address associated with his account in order to help me. ABSOLUTELY RIDICULOUS!!! Customer service is worse I've dealt with...Also, if I try to stop her auto reim ursements through managing your HRA account a glitch in the system pops up. Bottom line, a dead person is getting reimbursements approved. I've called numerous times and it continues to be an issue. UNBELIEVABLE..
Date of experience: August 04, 2023
Misty Keisel
1 reviews US
Beneficiary of State Farm 401k
I think complaints should be filed to Employee Benefits Security Admin with the DOL…fyi Beneficiary of State Farm 401k. They terminated contract with Alight this past month but I need a 2 year statement from Alight for court in one week. I have been calling nonstop, spending an hour in the phone sometimes. I have absolutely no clue why any employer would partner with this company. I have seen NOTHING like it. I think there is some pretty shady stuff going on honestly. I think the company needs to be deeply audited. If their customer service is so bad, how can anything else be good? Dozens of calls and 4 weeks later I still don’t have the 401 k statement ….and I go to court in a week regarding this pension. I have been nice, begged, cried, screamed to their customer service agents (if u can get past the India call center). I have worked in 401k admin, and I have never encountered anything like this. RUN. End your partnership. Withdraw your money. Complain to your employer. And please please let a higher authority audit this place. It’s sketchy.
Date of experience: August 09, 2023
Traci Lee
1 reviews US
Waste if my company's money
I don't understand why large companies pay this place, they are the worst. Lawsuits aside, trying to get leave handled has been a nightmare every time and I've had to get HR VPs at my company involved. Even our HR and payroll wishes we handled leave in-house. If you are representing a company looking to hire Alight, please don't. I will ask if this company is used in future interviews and this will be a deal breaker if they are.
Date of experience: August 18, 2023
Dara Gibson
1 reviews US
I wish I could give Zero stars
I wish I could give Zero stars. This company is impossible to deal with. They constantly put my card on hold for receipts they request MONTHS after the services have been paid. Then when I send the receipts in (clearly labels as Lab/Medical/Hospital services) they say they didn't receive the paperwork. It's not like I'm using the card at Walmart or for gas. It's my money and I continually cannot use it when needed. I have now opened a checking account with a debit card so at year end I can quit doing Flex Spending and just put it in a checking account so I can use it as needed. Unfortunately, I will be taxed to do it this way, but ALIGHT IS JUST THAT BAD!
Date of experience: August 31, 2023
Jackie Risser
1 reviews US
State Farm retiree
State Farm retiree - customer service?? What a joke! Several months, umpteen phones, couple mailings of requested documents and still no YSA reimbursement approval. Never had a problem with previous company (Hewitt). Have been retired 16 years and all of a sudden I don't qualify??? What is that about? Started in May/June 2023 and still trying to resolve Sept. 2023
Date of experience: September 20, 2023
jEANNIE
1 reviews US
if you need money in a certain time frame dont count on them
I think in my situation I think that negative stars would be sufficient for the LACK of support they provided me. They DONT DESERVE THE 1 STAR THEY SUCK SO BAD!!!! I work for a very large corporation and have been relocated for work. This is costly for my employer due to the expenses they incur on my move. I opted to buy a house and took advantage of the ability to use some 401k money to smoothly transition. That was a wonderful thought but a far cry from reality. My initial call to inquire on the process and how much I could get they said my account wasn’t reflecting the correct amount as I am 100% vested, they were to contact IT and get that fixed and I could take whatever I wanted out the funds. I checked the screen periodically to see if the number for available funds changed, it did not so I had to call. I called and the next person told me I didn’t have funds available beyond the amount show on screen. I said double check because the lady before putting In a ticket to have it fixed. She said she was wrong that I could only have a fraction of the money for a home purchase. I called a few more times to see if that was correct but they had it noted in the system so each person just said the same thing. All of this started at the end of September with an anticipated closing date of 10/26/23, they were aware. After many rejections I accepted that I had to take the lesser amount, increasing my note but I’m already committed to the house and the move so I must do it. I did the hardship withdrawal and started the process. Let me reiterate everything is virtual, there is NO ONE PERSON who handles your request thru the complete process, nor do they tell you that the means of communication is their website, and you can only get their email you cannot respond to anything. Such a horrible process, so every day I had to call, to see why my documents were rejected. I sent the documents from the closing agent, I sent them from the realtor, from my mortgage company, I sent everything possible the entire month of October, I finally got a woman to hear my frustration last week as I am in tears, I have closing next week, I have movers next week and I still don’t have my money. I should have just called my lawyer and got her involved because they said they would escalate the request last Thursday, and as of today the following Wednesday I do not have my funds. I have closing scheduled for tomorrow, which I can no longer do because they bank holds the funds 24 hours before they are available. So, Alight has screwed me royally. My Son, my Mother, my two dogs and I are now in a house that is empty, with blow up mattresses and none of our things. My belongings are on a truck that has no timeframe on when to deliver because I cannot get them to tell me when the money comes. Yesterday when it was not in my account I made the call, for the record every single call takes no less than 30 mins, so my company thinks this is a good service, but it wastes so much of our time when we must talk to them. Anyway, yesterday I call, and she tells me that the payment is released, I asked what that means, she said there was nothing more they could do because the payment is released. So I called my bank since its release from their bank it cant be far must be in route to my bank. Chase bank has no record of it they show nothing…… so not in route and still don’t know what released means. I told her that there must be something they can do, have management call the fund and ask to expedite the payment, we do that all the time for suppliers, she continued to reiterate that there was nothing more she could do! Keeping in mind she is the one who initially put my request as expedited… such a disgusting mess these people are. This story needs to be told because I’m sure I’m not the only one, if they can’t fix their business we need to go somewhere else. It has been a full month of trying to get MY MONEY, and here i am 24 hours from closing and have to cancel, i am afraid to even try to reschedule, for when i dont even know. These people are horrible... HORRIBLE
Date of experience: October 25, 2023
Joe Brassfield
1 reviews US
Worst company ever especially when it…
Worst company ever especially when it come to your YSA. They are useless when you need help. You send document after document and it is never enough. This is my money i put in the account but they act like i am a criminal for spending it at the doctors office.
Date of experience: October 26, 2023
HappyCamper
1 reviews US
Should Never Try to Run a 401K Plan
Completely over their heads when it comes to managing my company's 401K plan. I'm retired and trying to roll my funds over to my own rollover IRA at a highly reputable investment firm. The plan statements are inscrutable, the customer service reps know just about nothing (though they are at least pleasant), and the whole experience is excruciating. My financial advisor scratches his head when I describe the statements I get from them and the information that is NOT provided. This firm used to be a health and welfare benefits consulting practice. They were never investment managers. They have no business trying to play at being investment managers. I note that the head of Global Benefits for my former employer used to work at this company when it was Hewitt Associates, which perhaps explains a lot. What a disservice to all the hardworking employees and retirees to stick them with this poor excuse for savings plan support.
Date of experience: November 02, 2023
John Lechner
1 reviews US
GO SOMEWHERE ELSE IF YOU CAN
I have to work thru them because of my pension. They require you to fill out ALL INFORMATION BY PHONE. The exact form can be filled out online but they says NO. You have to spell out all your medications and health for them verbally! Very poor service on the phone! GO SOMEWHERE ELSE IF YOU CAN!
Date of experience: November 03, 2023
Frank Schreiber
1 reviews US
Alight retiree experience
Alight takes are of choosing my Advantage plan for company i retired from. What a nightmare using the answering machine. They regurigate miles of stuff you will never remember to CYA and can follow along with fast enough. The agent helping me was supposed to be certified, whatever that means. The agent were very nice but didn't know any more about the plans than what the computer comparison showed. Had to put me on hold to ask about what the meaning of stuff in the plans. The website for applying for reimbursement for spending account is like the rest of web sites. Takes a lot of screwing around to get it to work till you figure out all the tricks. Etc, Etc.
Date of experience: July 06, 2023
n g
1 reviews US
Great place to call to listen to hold…
Great place to call to listen to hold music for over an hour. They block access to HSA/FSA funds, block access to your account then make you call to only have you wait for what seems like an eternity.
Date of experience: November 15, 2023
Daniel Mancia
1 reviews US
WORST CUSTOMER SERVICE EXPERIENCE OF MY…
WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE!!! If they manage employee benefits for your employer, there is nothing you can do other than be prepared to follow up a lot. They can't meet commitments or resolve problems. If you are have a choice when signing up, for example, for medical insurance, DON'T sign up for an insurer that uses this company for administration. You'll be sorry.
Date of experience: November 22, 2023
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