Reviews 4.1
3,967 total
KELLY KENT PARCELL
1 reviews US
Got three strings of these lights for…
Got three strings of these lights for on my patio. What engineer did you have these made from...CHINA? You can't plug it into the next string so there's no way to light up the patio! Now I am STUCK with $45 worth of starfish patio lights that I can't even use!
Date of experience: November 14, 2020
Hello, All of our light strand specs are listed under the light's features. The lights that you bought state that they are single end connection. Unfortunately, since your order is from July we are unable to issue a return request since it is outside of our 30 day return window. Thank you.
Heritage Mark
1 reviews US
The way the clips were pictured made…
The way the clips were pictured made them seem quite large. They were about 10 times smaller than as expected.
Date of experience: November 05, 2020
Nicholas Amadio
1 reviews US
Cancel my order
Cancel my order
Date of experience: November 02, 2020
sandra longnecker
1 reviews US
Order would not go through-switched to…
Order would not go through-switched to a zero balance each time.
Date of experience: October 08, 2020
Hello Sandra, We noticed that you have multiple orders in our system and will be sending you an email regarding if you would like all of the orders or just one. I believe your orders were going through as we see multiple orders for you. I am not sure what was making you think they were not processing. If you have any questions please contact us a 224-654-6500.
Linda
1 reviews US
So far the orders are easy to place and…HAVEN'T BEEN DISSAPOINTED YET!
So far the orders are easy to place and the items come in a timely manner. They also come in good shape and all have'nt worked upon receiving.
Date of experience: September 26, 2020
Gene Badstubner
1 reviews US
This is honestly the HARDEST company…
This is honestly the HARDEST company I've tried to place an order with!!! Called their customer service # TWICE and got CUT OFF with no one to help me....at my phone $$$ charge. Grrrrrr
Date of experience: September 24, 2020
Hello Gene - We are sorry to hear about your difficulty getting a hold of our office staff. We are here today from 8:30am-to 5Pm CST. and have been answering calls all day . We have not had any notifcation that our lines are down. Customers have been leaving messages as well. Please feel free to contact us via email @ [email protected] if you are still having difficulty and we will respond during normal business hours. The order will ship out tomorrow since it was placed after the 1pm shipping cut off time. Thank you for your order.
Carol dinger
1 reviews US
This was a fraudulent purchase i want…
This was a fraudulent purchase i want my money back and this order canceled and any pertinent information about the individual who made the purchase.
Date of experience: August 22, 2020
Carol, This order has been canceled and the authorization on the credit card has been canceled. All the billing/shipping information was matching. If you need more info, please contact our customer service department at 224-654-6500. Thank you.
John
1 reviews US
Lights are tiny - like Christmas tree lights
The lights I purchased were not properly described on the website. In the picture shown the bulbs appeared much bigger. In fact they are almost as small as christmas tree lights and very different than what I was expecting. In retrospect I also overpaid; I could have purchased LED lights for similar or better pricing.
Date of experience: June 30, 2020
JoAnn Lawson
1 reviews US
I ordered some lights for my daughter…
I ordered some lights for my daughter and had them shipped to her. My credit card was denied for this reason.
Date of experience: June 01, 2020
Hello JoAnn, Your credit card was declined because the billing address you entered does not match that on the credit card. We only have one address on the order, but we can do a different bill to/ship to. You will need to contact us to update the billing address - this is the address the credit card statement is sent to - and then we can process your order and get them shipped to your daughter. Thank you, Oogalights
Karen Heuer
1 reviews US
Didn't get my lights yet!!
Didn't get my lights yet!!! Ordered the 20th
Date of experience: May 24, 2020
Hello Karen, We received your order on the 20th, however the product that you ordered states right on our website that it is not an item that is in stock for immediate shipment and that lead times vary. An email will be sent with the estimated ship date. Also, please note that it is a holiday weekend and plants/warehouses are not operating for Memorial Day. Thank you, Oogalights
Trina's lovingitok
1 reviews US
I dont know what happened but y'all put…
I dont know what happened but y'all put my money back pn my card maybe because of covid 19
Date of experience: May 09, 2020
Hello, We sent you an email this morning in regards to the payment being declined. If you'd like to proceed with your order, please contact us to update payment information. Thank you, Oogalights
Annie XG
1 reviews US
Poor communication
Inquired about my order since it had been over a month -- didn't hear back from a representative until after the product had arrived.
Date of experience: April 27, 2020
Hello, The email you had sent into [email protected] was sent after hours on Friday. We are closed for the weekends and responded as soon as we got in on Monday morning. Thank you, Oogalights.com
Elizabeth elliott
1 reviews US
I was emailed a savings code since…
I was emailed a savings code since first time to this company site. I input the code and didn’t work, so don’t believe them they will give you a discount...scam!
Date of experience: April 16, 2020
Hello Elizabeth, We checked your order and did not see a coupon code applied. If you would like to email [email protected] with the code, we would be happy to apply that to your order for you! Thank you, Oogalights
Janet Bostic
1 reviews US
I ordered these lights almost a week…
I ordered these lights almost a week ago, and I haven’t received notification that they’ve even shipped yet!?!
Date of experience: April 09, 2020
Hello, Your order shipped out from our warehouse on 4/6/20 and an email with tracking information was sent to the email address you provided on the order. We show that the order is currently in transit with some delays from the Postal Service. Unfortunately, once the shipment leaves our warehouse it is in the hands of the carrier. I will resend an email to you with the tracking info so that you can follow your package. Please note: we have limited staff working at this time due to the COVID-19 crisis but we will try to stay on top of this order. Thank you, Abby - Oogalights
Elizabeth Ralls
1 reviews US
it was absolutly tarable survise
it was tarble survise it said my packge arived and it was not mail day and i thout due to covid 19 it was going to be a long delay
Date of experience: April 07, 2020
Hello, We were unable to process your order because the credit card used was declined. No shipping information has been emailed, as we have not shipped this order because of non-payment. If you'd like to move forward with your order, please call our customer service department at 224-654-6500. Thank you, Oogalights
darrell janis
1 reviews US
need immediate service and shipment to…
need immediate service and shipment to spread awareness about health care workers around my business and home during covid 19 outbreak difficult and untrusted transaction!?!
Date of experience: April 07, 2020
Ray Birch
1 reviews US
Place order on the 16th .Have not heard…
Place order on the 16th .Have not heard anything on order.
Date of experience: January 21, 2020
Isabel Kotlisky
1 reviews US
I did not get the color I ordered
I did not get the color I ordered. Sad because that was what I needed.
Date of experience: January 15, 2020
Hello, We do not have any notes in your account that you contacted Customer Service about this issue. Please feel free to send us an email or give us a call, we'd be happy to correct the error. Thank you, Oogalights
Carla Bonanni
1 reviews US
I received the 5 string christmas star…
I received the 5 string christmas star today and none of the lights on the star are working. The packaging was terrible and I will be returning tomorrow for a refund,
Date of experience: January 03, 2020
Audrey Oliver
1 reviews US
DON’T BUY
DON’T BUY! 12 Volt super bright replacement bulbs. Bought 10 packs of not bright, certainly not Super Bright but barley working, DIM which is NO light at all. Will ask for refund.
Date of experience: December 22, 2019
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The place to shop for Commercial String Lights, Holiday Lights, Fun Novelty lights and more....