Reviews 3.9
1,865 total
Jeffrey Young
1 reviews US
Ordering experience was great.
Ordering experience was great. Shipping experience beyond dreadful. No doubt my package was opened in route. Box was not sealed. "SWAG" What Swag? Box arrived unsealed. One set of grates was partially unwrapped other set was fine (end pieces). Not sure/cant remember number of days associated with free delivery. However your use of Fedex Smartpost is awful. Fedex Smartpost continues to serve as the worst shipping choice on the planet. I ordered a set of grill grates from you the same day I ordered a set of grill grates from PK. I received my grill grates from PK this past Saturday. They used regular Fedex (BTW free shipping also). Rcvd my order from you today. Do I really care about SWAG...heck no. I do worry that it appears my package was opened in transit. No damage to grill grates. Order has been fullfilled.
Date of experience: August 07, 2019
Dear Jeffery, Our sincerest apologies for the sub-standard service received from our choice of shipping provider. Although we have used FedEx Smartpost many times with no problems, this situation is clearly unacceptable. There is no excuse for their lack of attention to an item placed in their care. We would have rather they returned the box to us rather than deliver it in such a condition. It would have at least allowed us to provide you with an update and a box that was not compromised. Thankfully, the item was not damaged. Again, our apology for a less than stellar experience and our thanks for bringing it to our attention so that we can address the problem going forward. Best Regards, The BBQ Authority Team
customer
1 reviews US
Received the products very quickly
Received the products very quickly and they were well packaged. I will definitely order again. Thank you!
Date of experience: August 07, 2019
Dear SC, Thank you for letting us know how we did. You purchased one of our "hot" new sellers (pub intended), the Whiteford's Cayenne Pepper Sauce! We trust that it is everything you expected. Best Regards, The BBQ Authority Team
Rich
1 reviews US
Item was out of stock but website didn't indicate so
I purchased an item from BBQ Authority I assumed was in stock that another vendor told me was on backorder. My order never changed from processing and I inquired a few days later & was told it was also on backorder at BBQ Aauthority so obviously a problem with the manufacturer. | It would've been better if BBQ Authority's website showed it as out of stock and that way I wouldn't have wasted everyone's time.
Date of experience: August 08, 2019
Dear Rich, We are saddened that we were unable to meet your expectations and offer our apologies. You are correct when you have stated there was/is a problem at the manufacturer. Regrettably, we were keeping our website updated based on a promise of product delivery that never came to fruition. We will be using this situation as a training tool going forward and thank you for bringing it to our attention. Again, our sincerest apologies for the confusion. Sincerely, The BBQ Authority Team
Stan Maxwell
1 reviews US
Great price, but...The customer service quick and…
The customer service quick and efficient.The overall price paid for the grill we bought was fair and very competitive. The delivery was somewhat of a mess. It took almost 2 weeks to get it delivered. The trucking companies that they used did not seem to be in a hurry and had bogus excuses for why they could not deliver it. Had to make several phone calls to push the process of delivering to get it done.
Date of experience: August 12, 2019
Dear Stan, Thank you for your order and letting us know how we did. It is regrettable that your experience with the freight company did not meet expectations. As much as we try to manage each delivery, we have found that each freight hub can be a kingdom unto itself. Our sincerest apologies for the extended delivery time once your new Napoleon Lex 485 had made it to Florida. We are making a note of it and will certainly keep it in mind when sending out future shipments. Best Regards, The BBQ Authority Team
Don Freeland
1 reviews US
Received your products in excellent…
Received your products in excellent shape. Used them in a cook off and came in 10th place. Very happy! Will be in contact to get more when these run out. Thank you for the great taste.
Date of experience: August 12, 2019
Dear Don, Congratulations on the placement in your cook-off! The Blues Hog line of rubs and sauces certainly gives you a variety of flavors to really make your creations unique. Thank you for the kind words and taking the time to let us know how we are doing. Best Regards, The BBQ Authority Team
J Thomo
1 reviews US
Great selection
Great selection, good prices, fast delivery.
Date of experience: August 13, 2019
Dear J Thumo, Thank you for the kind words and taking the time to let us know how we are doing. We trust that you have found the perfect use for the Steve Raichlen accessories. Best Regards, The BBQ Authority Team
Troy Kindle
1 reviews US
To all my BBQ friends,
To all my BBQ friends, The BBQ Authority is an excellent place to shop to make your cooks even more memorable. My first order was on time and the product (Butchers BBQ Brisket Injection) was better than advertised as it created a whole new dimension to my brisket. The fast shipping and customer service was exceptional! Best, TheKindleman
Date of experience: August 14, 2019
Dear Troy, Thank you so much for the kind words and taking the time to let us know how we are doing. We are so glad that you were able to put the Butchers BBQ to "good use". It can definitely "up" anyone's game and is easily customized for your own special take on your next brisket. We are so happy to have you as part of the BBQA family! Best Regards, The BBQ Authority Team
Rich Buchanan
1 reviews US
a very smooth no issues process
a very smooth no issues process
Date of experience: August 18, 2019
Dear Rich, Thank you for letting us know how we are doing. We trust that the New Cover for your Napoleon is what you needed. If we can be of any assistance in the future, please do not hesitate to contact us. Best Regards, The BBQ Authority Team
Tom Maloney
1 reviews US
Excellent and exceptional..
Excellent and exceptional... I'd do it again!
Date of experience: August 20, 2019
Dear Tom, Thank you for your order and the kind words. We trust that you are putting your Texas T-Bones BBQ Rub to good use creating incredible BBQ dishes. We welcome you to the BBQA family and look forward to your next order. Best Regards, The BBQ Authority Team
Graciela Bianchi
1 reviews US
return purchase
I have to return the product (grill cover) and do not allow it to have opened the box. Total disagreement with this policy. Poor customer service, I hope to contact me with someone to reverse this situation. Thanks .
Date of experience: August 20, 2019
Dear Graciela, We regret that you disagree with the return policy. It is clearly posted on our website for review prior to purchase. It conforms to most online businesses and retail store policies in the marketplace. We do try to accommodate situations as they occur but unfortunately we were unable to come to an agreement in this situation. Sincerely, The BBQ Authority Team
Mary Schiefelbein
1 reviews US
Great service and very polite delivery…
Great service and very polite delivery guys!
Date of experience: August 23, 2019
Dear Mary, Thank you for your order and taking the time to let us know how we are doing. We are so glad we were able to meet/exceed your expectations. By now we are sure you have your new OFYR grill seasoned and creating some incredible BBQ dishes for your family and friends! Welcome to the BBQA family. Best Regards, The BBQ Authority Team
JORGE CASTANEDA
1 reviews US
Delivery was good and fast
Delivery was good and fast, nothing damage and good pricing
Date of experience: August 26, 2019
Dear Jorge, Thank you for the kind words and your order. We are so pleased that your experience was so rewarding. We trust that your new Napoleon Pro 825 grill will be creating wonderful culinary creations in no time. We are so happy to have you as part of the BBQA family. Best Regards, The BBQ Authority Team
KH OH-
1 reviews US
Pricey but worth it
Pricey but worth it! It came quickly and is exactly as shown. Looks beautiful on my counter top and meets all my expectations.
Date of experience: August 27, 2019
Dear KH, Thank you for your order and taking the time to let us know ow we are doing. We are so glad that your new Perlick Drip Pan has met your expectations. We are confident that it will be doing it's job on your bar top for years to come. Best Regards, The BBQ Authority Team
Tina Morollo
1 reviews US
Love the rub
Love the rub. Nice flavors
Date of experience: August 28, 2019
Dear Tina, Thank you for your order and taking the time to let us know how we are doing. We are so glad that you found us and that you are enjoying our BBQ Rubs. Certainly the Three Little Pigs Touch of Cherry is one of our most popular and we trust that you are putting it to good use! Best Regards, The BBQ Authority Team.
McGrilly
1 reviews US
Good stuff
Responsive staff and quick delivery of grill at the best price I could find. No complaints here
Date of experience: August 28, 2019
Dear McGrilly, Thank you for your order and letting us know how we did. We trust your new Napoleon Prestige 500 is cranking out some incredible BBQ treats. Welcome to the BBQA Family. Best Regards, The BBQ Authority Team
Igor K
1 reviews US
Really a 5 star experience from start…
Really a 5 star experience from start to finish. Amazing (sale) price, friendly and immediate customer support, grill packed superbly well and quick and courteous shipping/delivery company. Nothing but good things to say. ...and thanks for the little free gift(s)! :-)
Date of experience: September 02, 2019
Dear Igor, We strive to meet/exceed expectations on every order. We are so glad that we were able to do so for you. Thank you for your order and taking the time to let us know we are doing a good job. We are confident that your new Napoleon Pro 665 will be providing incredible food for years to come. Welcome to the BBQA family and we hope that we will have the chance to be of service in the future. Best Regards, The BBQ Authority Team
Rob J
1 reviews US
Excellent purchasing experience
Excellent purchasing experience. Best price I could find by far on the pizza oven, very fast shipping, some bonus gifts and a hand written thank you card. Placed a second order a few days later for the pizza peel kit and it arrived in time to use with the oven. Wouldn't hesitate to use bbq-authority again!
Date of experience: September 02, 2019
Dear Rob, Thank you for your order and taking the time to let us know how we are doing. All feedback is important to us and when we get such a kind review we are humbled. We are so happy to have you as part of the BBQA family. We trust that your new Alfa Ciao pizza oven is busy creating culinary masterpieces for your family and friends. Best regards, The BBQ Authority Team
Mark Jurgella
1 reviews US
When ever I place an order it arrives…
When ever I place an order it arrives well under the delivery date. I would also say with out a doubt the best company I have ever dealt with and purchased from. They showed me they are 100% behind what sell. And I am more than willing to tell any and everyone about the great experiences I have had with BBQ Authority. Mark From Wisconsin.
Date of experience: September 05, 2019
Dear Mark, What more can we say other than "Thank You!" Thank you for your order, your continued support and such wonderfully kind words. We are so glad to have you as part of the BBQA family. The Three Little Pigs Rubs and Sauces which you are so fond of are certainly one of our best sellers. We can only imagine the incredible dishes you are serving from your backyard kitchen. Best Regards, The BBQ Authority Team
Amanda Nixon
1 reviews US
Super easy to find what I was looking…
Super easy to find what I was looking for. The shopping was fast and everything got to me safely. The hand written thank you note was very personal and touching. This will absolutely be my go-to for my BBQ needs moving forward!
Date of experience: September 07, 2019
Dear Amanda, Thank you for your order and the kind words about your experience with our store. We are so happy we were able to meet/exceed your expectations and welcome you to the BBQA family. We hope you are finding all sorts of ways to use your new Joe's Kansas City Original sauce! Best Regards, The BBQ Authority Team
Henry Lopez
1 reviews US
Excellent experience
Excellent experience. Fast shipping.
Date of experience: September 08, 2019
Dear Henry, Thank you for your order and taking the time to let us know how we are doing. Welcome to the BBQA family! We are so pleased that we were able to meet/exceed your expectations. We trust that you are using your new Napoleon Pro 665 to create some incredible BBQ meals for your family and friends. Best Regards, The BBQ Authority Team
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The BBQ Authority is the premier source for all your BBQ needs. We search the country for the absolute best in the BBQ world to make your BBQ experience the very best with a broad selection of high-quality items.