Reviews 3.9
1,865 total
Ted Brock
1 reviews US
Lightning fast delivery
Lightning fast delivery! The attention to detail and the quality and flavors of the rub and sauce I purchased, can be duplicated. I’ll be a returning customer for many years.
Date of experience: April 07, 2024
Mike O
1 reviews US
Great communication and delivery was on…
Great communication and delivery was on time. Easy assembly
Date of experience: April 09, 2024
Valued Customer
1 reviews US
Everything went well and received my…
Everything went well and received my items quickly.
Date of experience: May 01, 2024
MARIANA RODRIGUEZ
1 reviews US
Happy customer
Michelle was very professional salesperson and helped me with ordering the Napoleon 665 at a matched price. We’ve assembled the bbq but have not yet use it to bbq. Will review after using it and hope all should be well. Shipping time was also very speedy. Thank you Michelle.
Date of experience: April 17, 2024
chris kidd
1 reviews US
Griddle for Napoleon Grill
The griddle for Napoleon Grill arrived in a very short period and without damage.
Date of experience: May 02, 2024
Dan McHugh
1 reviews US
Great Service. First Rate. A+++
Easy ordering. Fast Service. EXCELLENT Communication, and first rate delivery via Forward Air. Also, and this is a big one for me... So unbelievably pleased to be able to purchase through a veteran owned business and in even a small way support the men and women that protect our great nation
Date of experience: May 03, 2024
Brian
1 reviews US
My shipment did not arrive
My shipment did not arrive. Tracking shows it was delivered but I never got it.
Date of experience: May 04, 2024
Valued Customer
1 reviews US
Great Experience with BBQ Authority
Today, I received my new Napoleon Rogue 425 Grill. Great experience with BBQ Authority customer service and their online ordering system. Fast shipping and quality packaging ! Grill shipping box was intact 100%, no damage to the box or any issues with grill parts inside. Overall, a great experience buying from BBQ Authority.
Date of experience: May 04, 2024
Valued Customer Susan Brown
1 reviews US
The young lady taking my order on the…
The young lady taking my order on the phone was so pleasant. Also my order arrived packed so well. You could tell there was a lot of care taken to make sure nothing got broke during shipping.
Date of experience: May 03, 2024
D White
1 reviews US
Great service
Great service
Date of experience: May 06, 2024
Chris Simpler
1 reviews US
All around great experience
All around great experience. Easy to navigate website, competitive pricing and clear shipping costs (or free). Product was nicely packaged for shipping and had no breakage/leaks. Only "issue" was the conflicting "THIS SIDE UP" stickers pointing in different directions, LOL.
Date of experience: May 07, 2024
Louis
1 reviews US
Quick shipping
Quick shipping, honest pricing, and proper product and description of items ordered
Date of experience: May 07, 2024
Samuel
1 reviews US
Windy City BBQ, Not Found Everywhere
Your site was easy to order from and the BBQ sauce arrived several days early than i expected.
Date of experience: May 07, 2024
Valued Customer
1 reviews US
Excellent customer service from…
Excellent customer service from Michelle. Very knowledgeable and responsive.
Date of experience: May 07, 2024
RPec
1 reviews US
Great product and speedy delivery
I will buy from BBQ Authority again.
Date of experience: May 07, 2024
Lauren
1 reviews US
Delivery service is LOUSY
I have no idea if the grill is good or not because the shipping company they used left my grill a mile down the road from my house on a cul de sac that is neither my house or my road. No one has been willing to step up and make it right. Since I am 50 years old and cannot pick up a 400 pound grill that’s boxed on a pallet, it’s still sitting there unable to be used or managed. Lousy delivery and customer service. I had asked about their “white glove” service that would deliver and assemble, but that was going to be over $700. I just didn’t expect the regular delivery to end up a mile from its intended home.
Date of experience: April 30, 2024
customer
1 reviews US
Great products and service.
Great products and service.
Date of experience: May 08, 2024
TommyA
1 reviews US
BBQ Authority was great. Product not so great.
My experience with BBQ Authority was great! However the product not so great… My Weber Summit was far more substantial! Disappointed First impressions- Beyond disappointed! I purchased the Phantom Prestige 500 online from BBQ Authority (they were great, authorized dealer), to replace a 15 year old Weber Summit 470. The Weber still functioned, but the base cabinet had rusted out and the cost to replace the base didn't seem to make sense. Now I think I should have. I was so excited to get my Phantom after watching many reviews online. Unfortunately I couldn't view one in person, due to limited availability at my local dealers. As soon as I opened the box I was disappointed with the overall look and feel. I began assembling the grill as soon as it arrived, not far into the assembly I began to notice the quality just wasn't that of my Summit. The Summit was a $1500 grill when I purchased it now it's over $3,000.00, the Phantom 500 at $2 grand- is stupid! I followed the assembly instruction to the T, while they weren't the clearest the assembly went okay. However, the doors d not align, and the ability to adjust them is minimal. The doors look racked! Since I purchased the grill online I'm afraid my ability to return is limited. Otherwise, I probably would. Once fully assembled I wheeled out on the patio to take the place of my Summit and that's when I really noticed the difference- the weight of the Summit is significantly more substantial! The Napoleon feels flimsy in comparison. I truly doubt I will get the same years of service out of the Napoleon that I did with the Summit. I realize time will tell, but first impressions are not good!! I feel I wasted $2,000.00!!
Date of experience: May 06, 2024
Alicia
1 reviews US
Very quick delivery and the tools look…
Very quick delivery and the tools look to be of high quality.
Date of experience: May 09, 2024
Janis from Long Beach
1 reviews US
Shipped as expected
Shipped as expected, great service, ate the sauce with breakfast this morning . . . delicious!!!
Date of experience: May 12, 2024
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The BBQ Authority is the premier source for all your BBQ needs. We search the country for the absolute best in the BBQ world to make your BBQ experience the very best with a broad selection of high-quality items.