Reviews 3.9
1,865 total
RUSSELL D SCRIVER
1 reviews US
fast shipping and just what i ordered.
fast shipping and just what i ordered.
Date of experience: December 23, 2019
Dear Russell, Thank you for your order and for taking the time to let us know how we are doing. We strive to meet/exceed expectations on every order and we are so glad we were able to do so for you. We look forward to being of service in the future. Best Regards, The BBQ Authority Team
customer
1 reviews US
Ordering online was easy and quick
Ordering online was easy and quick. The shipping dept had a question about my shipping address. She ( I don't remember her name) called me twice. She left a voicemail. I called back, said my first name it was the same woman. She handled the issue and my order was shipped same day. I was very impressed with the customer service.
Date of experience: December 26, 2019
Dear Customer, Thank you for your order and for taking the time to let us know how we are doing. We strive to meet/exceed expectations on every order and we are so glad we were able to do so for you. We look forward to being of service in the future. Best Regards, The BBQ Authority Team
Darlaloretto
1 reviews US
The truth surprised me how quickly
The truth surprised me how quickly I was treated because what I bought was a cake utensil and the truth was urgent I am very happy with the speed in which I arrived
Date of experience: December 29, 2019
Dear Darlaoretto, Thank you for choosing the BBQA and for the kind words. We pride ourselves on getting orders out as quickly as possible and we are glad we were able to meet/exceed your expectations. We look forward to being of service in the future. Best Regards, The BBQ Authority Team
Gregory Mcgahan
1 reviews US
Have ordered from these folks more than…
Have ordered from these folks more than once. Class Act!
Date of experience: January 01, 2020
Dear Gregory, Thank you for your order and for taking the time to let us know how we are doing. We strive to meet/exceed expectations on every order and we are so glad we were able to do so for you. We are honored to have you as part of the BBQA family and look forward to being of service in the future. Best Regards, The BBQ Authority Team
morris Trotter
1 reviews MX
They sent me the wrong grill
They sent me the wrong grill. It was sent requiring a signature and I waited around all day for the wrong grill. I have shipped it back. They will not send the correct grill until they get mine back, even though it was their mistake. I will say, the customer service guy is great. Enjoyed working with him. Because of him, I will give them another chance and order more things from them. Hope the next review will be a five.
Date of experience: January 10, 2020
Dear Morris, We apologize for the problems facing this order. Although we do have systems in place to avoid this type of issue, a mistake was made and it slipped through. It appears there was a miscommunication as well since the replacement grill was sent out upon confirmation of pick-up of the incorrect item. Based on the tracking information, the new grill should be arriving by end of day 1/16 (currently in Essex CA). If there are any additional concerns or questions, please contact us. Best Regards, The BBQ Authority Team
Robert Reiss
1 reviews US
Excellent service excellent pricing.
Excellent service excellent pricing.
Date of experience: January 12, 2020
Dear Robert, Thank you for your order and for taking the time to let us know how we are doing. We strive to meet/exceed expectations on every order and we are so glad we were able to do so for you. We look forward to being of service in the future. Best Regards, The BBQ Authority Team
John P
1 reviews US
Friendly customer service
The customer service staff was very easy to converse with. We had to wait for my product to arrive at their store. In the meantime, they took my CC and address and waited till it was delivered before charging my credit card.
Date of experience: January 16, 2020
Dear John, Thank you for choosing the BBQA and for the kind words. We are so happy to hear that we were able to meet/exceed your expectations as we attempt to do so on every order. We look forward to being of service in the future. Best Regards, The BBQ Authority Team
Edward
1 reviews US
Fit perfectly on grill looks great love…
Fit perfectly on grill looks great love it !!!!
Date of experience: January 18, 2020
Dear Edward, Thank you for choosing the BBQ Authority and for taking the time to let us know how we did. We are so glad that your PK Grill cover is exactly what you wanted. We look forward to being of service in the future. Best Regards, The BBQ Authority Team
Wayne Blair
1 reviews US
Quick delivery of a great tasting sauce
Quick delivery of a great tasting sauce
Date of experience: January 20, 2020
Dear Wayne, Thank you for choosing the BBQ Authority and for the kind words. We are so glad to hear you are enjoying the Arthur Bryant's Original Sauce! We look forward to being of service in the future. Best Regards, The BBQ Authority Team
jeff
1 reviews US
So Far So Good
So Far So Good. When the grill arrives I can update further. The purchase transaction went smoothly and they followed up on everything that I needed. Hopefully the product arrives as expected.
Date of experience: January 22, 2020
Dear Jeff, Thank you for choosing the BBQ Authority and for taking the time to let us know how we are doing. Once the delivery is received on the 24th, we are confident that you will be very happy with your new Artisan 32" Professional Grill. We are so honored to have you as part of the BBQA family. Best Regards, The BBQ Authority Team
Ryan Horton
1 reviews US
They had what I wanted in stock and…
They had what I wanted in stock and fast shipping. Highly recommended and will definitely do business with again!
Date of experience: January 22, 2020
Dear Ryan, Thank you for choosing the BBQ Authority and for taking the time to let us know how we did. We are so glad that you found the Touch O' Cherry Rub for your BBQ needs. We look forward to being of service in the future. Best Regards, The BBQ Authority Team
Jim R
1 reviews US
Order arrived just as expected.
Order arrived just as expected.
Date of experience: January 27, 2020
Dear Jim, Thank you for choosing the BBQ Authority and for taking the time to let us know how we are doing. We trust that the Arthur Bryant's Original will be creating tasty meals for family and friends and we look forward to being of service in the future. Best Regards, The BBQ Authority Team
Audrey
1 reviews US
Just What I was Looking For
Great price, great service, very satisfied!!
Date of experience: February 02, 2020
Dear Audrey, Thank you for choosing the BBQA and for taking the time to let us know how we are doing. We appreciate your kind words and look forward to being of service in the future. Best Regards, The BBQ Authority Team
CRM
1 reviews US
Smooth Execution...The online order…
Smooth Execution...The online order went better than Amazon Prime! Ordered a grill that shipped special carrier and arrived in two days in time for the Super Bowl! The shipment arrived secure and as promised!
Date of experience: February 03, 2020
Dear CRM, Thank you for your order and for taking the time to let us know how we are doing. We strive to meet/exceed expectations on every order and we are so glad we were able to do so for you. We trust that your new Memphis Pro BBQ grill was a hit during the big game and that it will be creating incredible meals for friends and family for years to come. We look forward to being of service in the future. Best Regards, The BBQ Authority Team
BH
1 reviews US
Finally Found Whiteford's Hot Sauce For My Son!!!
Had the hot sauce we have been looking all over for. Super fast shipping. Thank you!!!
Date of experience: February 06, 2020
Dear BH, Thank you for your order and for taking the time to let us know how we are doing. We are so glad we were able to get the Whitefords out to your son for you. It is definitely one of our hottest selling items and we have a loyal following for the entire Whitefords line. We carry a large quantity in our warehouse, so rest assured, we will have it for the reorder as well. Best Regards, The BBQ Authority Team
Kristina
1 reviews US
The coupon codes are very exclusive and…
The coupon codes are very exclusive and cannot be used on rubs.
Date of experience: February 07, 2020
Dear Kristina, Thank you for letting us know your concerns. We work hard to bring the lowest prices on the best quality BBQ items available. Regrettably, many of our manufacturers do not allow their items to be discounted and we respect their wishes. In the case of the rubs and sauces, we offer volume discounts instead of allowing coupons. This allows us to keep the prices low while providing a great selection of incredible sauces and rubs. We hope this helps clarify the situation and as always, if you have any questions you can call us at 866-238-9228. Best Regards, The BBQ Authority Team
Joseph Wokurka
1 reviews US
Cover fit my Napoleon grill well
Cover fit my Napoleon grill well. It was delivered as promised and ordering was easy. It definately appears to be a premium cover but only time will be able to verify that.
Date of experience: February 15, 2020
Dear Joseph, Thank you for your order and thank you for taking the time to let us know how we did. We are glad to hear that the Napoloen 61627 OEM cover for the Rogue 625 is working for you. We look forward to being of service in the future. Best Regards, The BBQ Authority Team
Scott Ehlers
1 reviews US
Allyson was most helpful with my order
Allyson was most helpful with my order. She was on top of a kind of odd situation and took care of My issue immediately. Thanks so much
Date of experience: February 17, 2020
Dear Scott, Thank you for your order and for the kind words. We are so glad that we were able to be of service and look forward to being so again in the future. Best Regards, The BBQ Authority Team
Drew
1 reviews US
Very smooth transaction
Very smooth transaction. Called BBQ Authority to ask some questions about the Napoleon Prestige 500. Customer service agent was very helpful and nice to work with. I ordered online and my grill arrived less than 24 hours later. I'm very satisfied with my experience.
Date of experience: February 19, 2020
Dear Drew, Thank you for your order and thank you or taking the time to let us know how we are doing. Your kind words are greatly appreciated and we trust that your new Napoleon P500 BBQ grill will be creating wonderful meals for family and friends for years to come. We look forward to being of service in the future. Best Regards, The BBQ Authority Team
MG
1 reviews US
I was very impressed by the service and price
I was very impressed by the service and the price. I found this store when searching for my Napoleon bbq grill. I called to make sure that they will deliver to my address in PA. I ended up placing a direct order with the a special discount and free shipping, and received my bbq 2 days later on the truck, sealed straight from the factory. The store also included a variety of spice samples which are amazing!
Date of experience: February 19, 2020
Dear MG, Thank you for your order and for taking the time to let us know how we did. We are so pleased that we were able to meet/exceed your expectations and your kind words are greatly appreciated. We are honored to have you as part of the BBQA family and look forward to being of service in the future. Best Regards, The BBQ Authority Team
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The BBQ Authority is the premier source for all your BBQ needs. We search the country for the absolute best in the BBQ world to make your BBQ experience the very best with a broad selection of high-quality items.