Reviews 3.9
1,865 total
ROBERT
1 reviews US
Great grill
Item as described, very well built and cooking Seems easy and quick
Date of experience: May 23, 2018
Dear Mr. Robert, Thank you for taking the time to let us know you are enjoying your new AOG 24 grill. We trust that it will provide years of tasty meals to your dinner table. Best Regards, The BBQ Authority Team
Denise
1 reviews US
I love this BBQ and have been ordering…
I love this BBQ and have been ordering for all my friends and family! I recently received a shipment in which the bottles were broken. I contacted BBQ Authority and they shipped out new ones right away at no charge. Excellent customer service.
Date of experience: May 23, 2018
Dear Ms. Denise, We are happy to hear that you are enjoying the Blues Hog brand of BBQ Sauce. It is one of the staff's favorites as well. We appreciate you taking the time to let us know we are meeting your expectations even if there was an issue with the shipment. Happy BBQing, The BBQ Authority Team
Donna
1 reviews US
Great company
Great company. We purchased Blues Hogg BBQ sauce. My husband LOVES this and they sent it nicely packaged and at a good price. I would definitely recommend shopping with BBQ Authority
Date of experience: May 23, 2018
Dear Ms. Donna, Thank you for taking the time to let us know your husband loves the Blues Hog original! We strive to met/exceed our customers expectations with each and every order. Keep an eye on the site as we are adding new sauces and rubs. You never know when you'll find your new favorite. Happy Grillin', The BBQ Authority Team
Gary
1 reviews US
Great service and follow up
Great service and follow up. Highly recommended!
Date of experience: May 23, 2018
Dear Mr. Gary, Thank you for taking the time to post the kind words. We trust that you are enjoying your new Prestige 500 grill and that is working hard for you to make incredible meals for friends and family. Best Regards, The BBQ Authority Team
Cris
1 reviews US
Wonderful experience
Wonderful experience. Quick and easy. Highly recommended.
Date of experience: May 23, 2018
Dear Mr. Cris, Your kind words are very appreciated as well as taking the time to post them. We hope that your Pro 665 grill is serving you well. It is one of our most popular grills. Happy Grillin', The BBQ Authority Team
james
1 reviews US
They have the best products
They have the best products, shipping is very well done and prices that are very competitive
Date of experience: May 23, 2018
Dear Mr. James, Thank you for the kind review of our products and team. We strive to meet/exceed expectations with every order. We are confident your new Pro 500 grill is worthy of the review as well. We look forward to being able to assist with additional items in the future if needed. Best Regards, The BBQ Authority Team
Aaron
1 reviews US
I literally got one day shipping
I literally got one day shipping, ordered at 2am, got the next business day. Fantastic, will use BBQAuthority again!
Date of experience: May 23, 2018
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Charles Armiger
1 reviews US
Communication and follow up met expectations
Communication after the online order - great. Delivery - ahead of schedule and easy. Product delivered as advertised and met expectations.
Date of experience: May 23, 2018
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Jeff S
1 reviews US
An outstanding experience
An outstanding experience. The staff is extremely knowledgeable of all of the products they carry, which are a lot. They are also very helpful in explaining things in terms the average person can understand. The quality of the products they carry far exceeds the big box stores. The delivery team is polite, work fast and clean up after themselves. The classes they hold periodically are very informative and fun.
Date of experience: May 23, 2018
Dear Mr. Jeff, We greatly appreciate you taking the time to write such kind words about our company. We are pleased that we are meeting/exceeding your expectations. We look forward to serving you in the future. Best Regards, The BBQ Authority Team
Gary Welker
1 reviews US
both items were as stated
both items were as stated. will purchase from seller in the future
Date of experience: May 23, 2018
Dear Mr. Gary, We strive to meet/exceed expectations on every order. We are pleased that we appear to have done so for you. We trust that you are making good use of the Napoleon Accessories for your grill and look forward to the next opportunity to serve you. Thank you for taking the time to let us know how we did. Best Regards, The BBQ Authority Team
Barbara
1 reviews US
Great company
Great company. Pleasure doing business with you.
Date of experience: May 24, 2018
Dear Ms. Barbara, Thank you for the kind words and taking the time to let us know how we did. We are so pleased that you are enjoying your new Pro 500 grill. Best Regards, The BBQ Authority Team
J.B.
1 reviews US
Quick and easy transaction
Quick and easy transaction! Fast shipping, thanks!
Date of experience: May 30, 2018
Dear Mr. Jeremy, We are happy that we met your expectations and trust that you found the grill mat to your liking. Thank you for taking the time to let us know. Best Regards, The BBQ Authority Team
Alesha
1 reviews US
I put my order in and I got my order…
I put my order in and I got my order within a week. The site was easy to maneuver and I didn't have any problems. Would recommend to anyone who loves blues hog like we do!
Date of experience: May 30, 2018
Dear Ms. Alesha, Thank you for your time to let us know we did a good job. We strive to meet/exceed expectations on every order. We are glad you are enjoying your Blues Hog BBQ sauce as much as we do. Best Regards, The BBQ Authority Team
Tari
1 reviews US
Good price - fast delivery
Good price, especially signing up for notifications. We love our Napoleon grill, it came very quickly and in perfect shape. No issues so highly recommended.
Date of experience: May 30, 2018
Dear Tari, We are so pleased that you are enjoying your new Prestige 500. Thank you for the kind words. Best Regards, The BBQ Authority Team
Joe
1 reviews CA
5 Stars
Ordered a Smoker - best price I could find, It arrived within the delivery date. What's not to like!
Date of experience: May 30, 2018
Dear Mr. Joe, Thank you for taking the time to let us know you are enjoying your new Patio Jr. We too love the Good One series of smokers. We are confident it will give you years of great backyard parties! Best Regards, The BBQ Authority Team
Phil
1 reviews US
Website order was easy and offered a…
Website order was easy and offered a good deal compared to local stores on Napoleon Pro grill and accessories. Shipping process was good and delivery was done with no problems.
Date of experience: May 30, 2018
Dear Mr. Phil, We are happy to hear you are enjoying your new Pro 665 grill and that we were able to meet/exceed your expectations. We strive to do so on every order. We appreciate the time you have taken to let us know how we did. Best Regards, The BBQ Authority Team
AJ
1 reviews US
Superb service
Superb service. Grill/smoker secured to a pallet, arrived safely with no damage. A tracker number was provided allowing us to keep track of the shipment.
Date of experience: May 31, 2018
Dear Mr. AJ, Thank you for taking the time to let us know we met/exceeded your expectations. We are confident you will get many years of enjoyment from your new Patio Jr smoker/grill. Best Regards, The BBQ Authority Team
Frances
1 reviews US
So happy with our purchase
So happy with our purchase. We got a great price and free shipping. I would highly recommend BBQ Authority.
Date of experience: June 01, 2018
Dear Frances, Thank you for the kind words. We are happy to know that you are enjoying your new Pro 500 grill. It is sure to provide you with many happy BBQ nights. Best Regards, The BBQ Authority Team
Leonid Dabuzhsky
1 reviews US
Very knowledgeable staff
Very knowledgeable staff. People call you back with the answers at the promiswd time. True classic old fashion service!
Date of experience: June 02, 2018
Dear Mr. Leonid, Your kind words are truly appreciated. We are so happy that we were able to meet/exceed your expectations. Thank you for taking the time to let us know we did a good job. Best regards, The BBQ Authority Team
Joni Norton
1 reviews US
Inventory issues, pricing and model availability errors
I was initially impressed with your site’s selections and shopping experience but had to change my order 3 times in order to get a built in grill that was suitable for me. The first grill I ordered was exactly what i was looking for and i placed the order. When i checked out, it was on sale and I had an additional new customer discount code and I was going to save about $800! Sweet.... until I received and email saying that they did not have that grill in stack and wouldn’t be getting it back in. I placed Another order for the same grill at a higher price (ugh) and received another email telling me that it would be 3 weeks before they would get it in stock for shipment. I had to upgrade to a more expensive model with features that I really didn’t want or need but it was the only way that I could get it in a timely manner. Needless to say, I am not overly impressed. I am unsure if would ever shop here again since I felt like I was not a valued customer after having 2 less than acceptable experiences trying to order a built in grill. No additional discount was offered to me for my inconveniences.
Date of experience: June 03, 2018
Dear Joni, We apologize for the confusion regarding your order of the AOG 30 BBQ grill. As with all retailers, we have many channels through which products are sold. Unfortunately, when it comes to clearance items, the single quantity inventory items can at times be sold out before all the channels are updated. It does appear that some information was incorrectly relayed to you regarding the second order. The item was on back order with the manufacturer and would not be available for approximately 3-4 weeks. The offer was to upgrade you to a rotisserie unit which was in stock and able to ship immediately. If you have any additional questions or concerns, please contact us at 866-238-9228 and ask for the customer service manager. We strive to meet/exceed expectations on every order. It appears we failed you on this order and truly apologize. Best Regards, The BBQ Authority Team
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The BBQ Authority is the premier source for all your BBQ needs. We search the country for the absolute best in the BBQ world to make your BBQ experience the very best with a broad selection of high-quality items.