Reviews 3.5
208 total
Kristy Kearney
1 reviews US
I had ordered a watch for my husband…
I had ordered a watch for my husband back in November the day after thanksgiving. I understand things happen however this is beyond ridiculous since I ordered this watch way before Christmas. I asked multiple times to have my order expedited once it ships and they still didn’t do that. After this experience I will no longer order anything from this company again! Very disappointed how it was handled and for my inconvenience all you gave me was 10.00 credit towards my order. The fact that this watch was just shipped out yesterday.
Date of experience: November 25, 2022
Hey Kristy, We completely understand your feelings. We suffered significant supply chain issues and were not ready for the popularity of our 3-for-1 watch bundle which resulted in very long delays. I assure you, we moved as fast as we could without sacrificing quality. But totally get that we failed you. Please let us know if there is anything else we can do to meet your expectations as I am sure you will love the new timepiece. If we have lost your business forever we completely understand that but I hope you give us another chance to share our love of wooden watches with you and your loved ones. Mitch Jones Owner The Wood Forest Team / www.WoodForestWatch.com P.S. That was supposed to be 10% off, super sorry if that felt like a "slap in the face" We certainly didn't mean any insult or disregard for the situation.
Helen Taylor
1 reviews US
Watch
To date have not received any correspondence regarding my order. Nor have I received the order.
Date of experience: December 02, 2022
Hey Helen, Not sure where the miscommunication is but we've sent all information regarding order confirmation, updates, and tracking information to the email we have on file for you. If you haven't received anything, please reach out to us and we can send it all again and confirm we have your correct email address. Your order is currently in transit. Thanks and have a great day. Mitch The Wood Forest Team / www.woodforestwatch.com
Janet Lee
1 reviews US
Never received watches I cancelled…
Never received watches I cancelled order yesterday . 5764CRD
Date of experience: December 07, 2022
Hey Janet, Not sure where the miscommunication was but your order already shipped and is still in transit. We understand there was a long delay, which certainly was our fault, but if you still prefer to cancel your order we'll send you a return label. as soon as your order is delivered. Please just let us know when your timepieces arrive and we'll take care of it. Mitch The Wood Forest Team / www.woodforestwatch.com
Stacy Miller
1 reviews US
There are two watches in my order
There are two watches in my order. Not sure how that happened. I was looking at both of them. It was for Christmas. Now in January and have not received my order yet. Very kind customer service reps but still no watches.
Date of experience: December 13, 2022
Hey Stacy, It looks like you added the onyx bundle to the order. If that was by mistake, then no worries, we'll send a return label as soon as it arrives as your items are currently in transit. Just let us know when they do and we'll take care of it. Mitch The Wood Forest Team / www.woodforestwatch.com
Jannis Stilling
1 reviews US
I have never received the watch that…
I have never received the watch that was supposed to be given to my husband for Christmas. I am not happy.
Date of experience: December 07, 2022
Hey Jannis, We completely understand your frustrations. The holiday surge caught us by surprise and we were unprepared for how popular some of our models would become. Your order was unfortunately delayed by a week but is out for delivery today! We will be better but certainly, understand if we have lost your business forever. We hope we can make it up to you in the future. Mitch The Wood Forest Team / www.woodforestwatch.com
Rick Steverson
1 reviews US
Beautiful, but...
The watch is beautiful. I can't wait to wear it. It is however a bit on the tight side. If you have a larger wrist request extra links or don't purchase. My original order was taking an excessive amount of time to get sent out (over a month), so we settled on an in stock replacement. It was delivered swiftly (thank you for that). Also, upon further inspection the crystal had a chip in it as well. Let's see how this is addressed and how long it takes.
Date of experience: January 06, 2023
Hey Rick, it is true, we were completely swamped this holiday season. Glad you liked the new timepiece. For the chip in the crystal, just reach out to support and we'll get that handled for you straightaway. Lessons learned, we now make extra watches for every order we get so we'll get it to you just as fast as last time(The fast one lol) if any have recently finished production. Just shoot us an email or give us a call if you haven't already. Mitch The Wood Forest Team / www.woodforestwatch.com
Denise
1 reviews US
still waiting for an order place over a…
still waiting for an order place over a month ago, I dont know what the issue is and the shipping is the slowest, missed christmas and now the birthday I was planning to give If your not in a hurry no big deal but I wanted this watch for christmas gift and that didnt happen and now i am going to miss as a birthday gift. Wont ever buy again
Date of experience: January 06, 2023
Hey Denise, We completely understand your frustrations. The holiday surge caught us by surprise and we were unprepared for how popular some of our models would become. Your order was unfortunately delayed by a few days but is currently on its way. Shipping is actually pretty quick, but the crafting process of handmade watches is not. We will be better but certainly, understand if we have lost your business forever. We hope we can make it up to you in the future. Mitch The Wood Forest Team / www.woodforestwatch.com
Gerald Reed
1 reviews US
Great product
kept me informed throughout process
Date of experience: January 07, 2023
Gregory Stephenson
1 reviews US
Ordering was easy.
Ordering was easy.
Date of experience: December 01, 2022
Tommy Ward
1 reviews US
I made a order and my wife made a order…
I made a order and my wife made a order hours apart and we didn't know it! She somehow got my email about the order and canceled it thinking it was a mistake!! Lol but you all made it right with us. It was a crazy coincidence!!
Date of experience: January 05, 2023
Marie
1 reviews US
Took over 1 month to receive and one of…
Took over 1 month to receive and one of the pieces was loose in the box.
Date of experience: December 01, 2022
Hey Marie, Our sincerest apologies your experience was anything less than spectacular. We have revamped our processes and shipping to ensure these issues never happen again. If you haven't already, please email us at support so we can take care of this for you. Regards, Mitch The Wood Forest / www.woodforestwatch.com
Tracey Davis
1 reviews US
Absolutely beautiful
The watch was absolutely beautiful. The detail was amazing. The watch also came in a wooden box which was a very nice surprise. It took about a month to get the watch but I was updated every step of the way as they were making it. Well worth the wait! Very unique.
Date of experience: January 09, 2023
Lisa Swan
1 reviews US
Really beautiful
Really beautiful, high quality crafted. Very pleased with this purchase.
Date of experience: January 10, 2023
Rose Goodwin
1 reviews US
Liked it just took too long to get my order
Loved the items love that they are eco friendly. Just do not like the long wait to get my item. Also love the packaging
Date of experience: January 11, 2023
Pam
1 reviews US
Love the look and quality of the…
Love the look and quality of the watches. I was disappointed that one of the watches was a substitute. I really liked the advertised one much better. Th replacement is nice just preferred the other. Will order again.
Date of experience: January 10, 2023
C.L
1 reviews US
Worth the wait
Worth the wait. Even though it took longer than expected, customer service was good and the watches are gorgeous.
Date of experience: January 05, 2023
KB
1 reviews US
Expected to receive product before the holidays…
Expected to receive product before the 12/23 as promised by company, alas goods weren't received until 1/9, forced me to seek another avenue of gifts, but when received I was very pleased with the products. Will hold for birthdays.
Date of experience: January 09, 2023
James Ramos
1 reviews US
Gorgeous watch but de-magnetized
Gorgeous watch! Tremendous craftsmanship, however. My watch was non-functional when I received it. It had been de-magnetized probably going through a scanner at customs.
Date of experience: January 12, 2023
Hey James, Thanks for your support. Yes, that is a crazy thing to happen. Perhaps something we can look into for the future and check how it affects other movements. Thank you for the heads up. Regards, Mitch The Wood Forest / www.woodforestwatch.com
Ms. Q
1 reviews US
The wait was long...but worth it
The wait was long, but it was worth it. The look on the recipients face said it all. The quality and workmanship was awesome. I will be ordering another for my son soon. QJL.
Date of experience: January 10, 2023
Hey Ms. Q, Thank you so much for supporting our small business. Yes, we were slowed down dramatically during this last holiday season but so pleased you hung in there with us. 🙏 Glad to hear your loved ones enjoyed the gift. Regards, Mitch The Wood Forest / www.woodforestwatch.com
Mrs. Wilson
1 reviews US
Absolutely love the quality of the…
Absolutely love the quality of the watches....they are unique and the best gift ever❤️
Date of experience: January 13, 2023
Hey Mrs. Wilson, Thank you so much for supporting our small business. Glad to hear you enjoyed the gifts. Regards, Mitch The Wood Forest / www.woodforestwatch.com
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Lightweight yet durable, these wooden watches are a time-tested unique gift that no one expects but always appreciates.