Reviews 3.5
208 total
Jana Zimmerman Smith
1 reviews US
Sharp and light weight watch
The watch I ordered arrived on time and was just as it was described. My husband loves the look and how light this watch is. We will be purchasing again!
Date of experience: January 19, 2023
Joe
1 reviews US
Great watch!
I'm very pleased with this watch! I have a base of watches I normally wear, and was in the market for a few unique timepieces. I found this one and decided to purchase it. It is reasonably priced and of good quality. It came with a link tool, and I was easily able to adjust it to fit my wrist.
Date of experience: February 20, 2023
Stephen Reed
1 reviews US
I had the wood fall out of my Poseidon…
I had the wood fall out of my Poseidon watch. I sent an email to the company and they asked if I wanted a new watch or a new band. Told them the watch was fine but a new band would be great. After waiting several months two links showed up. Although they did replace the links, it took a LONG time.to get them
Date of experience: February 06, 2023
Hey Stephen, It is a common issue we are seeing with sourcing extra materials. But we have started to keep extras on hand so we no longer have this issue. Thank you so much for being a customer. Mitch The Wood Forest www.WoodForestWatch.com
Melinda Thompson
1 reviews US
Still don’t have the tool to take out…
Still don’t have the tool to take out my links. They sent me the extra but no instructions or tool to take it out
Date of experience: February 06, 2023
Hey Melinda, The tool should have been included with the original purchase. We don’t normally include it with just extra links(we will take this suggestion into consideration though). If you still need any further assistance, please let us know and we’ll get this sorted straight away. Have a great day, Mitch The Wood Forest Www.woodforestwatch.com
Brandon Gerue
1 reviews US
Honestly well made beautiful watches
Really nice watches, I have been getting them since the company took over woodwelt, I think they have done amazingly well with the new offering. Every time I have bought a new watch they have been absolutely amazing with the quality and service.
Date of experience: February 21, 2023
Rick Palmer
1 reviews US
You kept your guarantee
You kept your guarantee! The winder broke and you stood by your guarantee.
Date of experience: February 21, 2023
Kim Francom
1 reviews US
two watches…
My order was placed for two watches in early December. I have only received one and that finally got here the last week of February. I ordered these for Christmas presents because of an advertisement for Christmas gifts. I am told my second watch was a week or so away 2 weeks ago. I do have to add that even after 3 months they have stayed in contact with me and returned my emails or messages.
Date of experience: February 07, 2023
Hey Kim, We really appreciate your patience and for working with us. Some models have taken much longer than expected to source the materials for but we are committed to making this right for you. Have a great day, Mitch The Wood Forest Www.woodforestwatch.com
Isource Home
1 reviews US
Wore once and glass broke
Wore once and glass broke. Very cheap. Tried emailing several time but no responce.
Date of experience: March 01, 2023
Hey there, sorry to hear your experience was anything less than amazing. You actually emailed the wrong department but your email was forwarded to customer service and they reached out to you. We unfortunately haven’t heard back from you since then. I’ve been told, they have since sent a follow up email. You are well within the 5 year warranty, so just reply to that email and will get you taken cared of.👍 Have a great day, Mitch The Wood Forest Www.woodforestwatch.com
Donna Barna
1 reviews US
Absolutely stunning watch
Absolutely stunning watch. Purchased for my son that is a mechanical engineer. He was very intrigued by this watch
Date of experience: March 16, 2023
David Henry
1 reviews US
Beautiful watches
Beautiful watch! This was my third watch from Wood Forest. All are very stylish and I get compliments quite frequently. Will be looking to add more to my collection soon!!!
Date of experience: March 09, 2023
Hey David, Thank you so much for the amazing feedback! We are going to have to send you a watch case to hold all of those beautiful wooden watches :-) Mitch The Wood Forest www.WoodForestWatch.com
Jim
1 reviews US
Terrible customer service
Terrible customer service! Received the wrong item and I was told I had to send the wrong item back at my expense!
Date of experience: March 09, 2023
Hey Jim, So sorry to hear your experience was anything less than amazing. After looking into this, it appears this was certainly a mistake on our end. SImply a misundersatindg about the situation. We will certainly send a return label and clear this up for you. No worries. Please let us know if there is anything we could do to make this situation right for you. Mitch The Wood Forest www.WoodForestWatch.com
Jonathan
1 reviews US
The watch looked fine but the customer service left a bad taste in my mouth
The watch arrived looking great but then I noticed that a gear had fallen loose so I emailed their customer service department about this and everything was standard and great customer service by Milo until a Dee started emailing me back. It has been about 9 days after they received the watch back and they did not respond until I emailed them first because they clearly forgot about my order. I asked why they told me they'd keep in touch yet I was in the dark and how long until my replacement arrives. Dee replies with a message telling me that my watch has been shipped which means the whole process took about 2-3 weeks but Dee chose to ignore all of my questions in their final reply.
Date of experience: March 23, 2023
Hey Jonathan, Thank you so much for bringing this to my attention. We do not stand for such behavior from our team and will take care of this immediately! Please let us know if there is anythigng we could do to make this situation right for you. Mitch The Wood Forest www.WoodForestWatch.com
Mark Arnold
1 reviews US
Terrific and unique watch!
Terrific and unique watch!
Date of experience: March 14, 2023
Thank you so much for the feedback! Please let us know if you have any other suggesstions. Mitch The Wood Forest www.WoodForestWatch.com
Rick. Law
1 reviews US
Shipping was from USA and occured…
Shipping was from USA and occured quickly. Purchased ladies watch and my wife loves it. It is so different from a typical watch.
Date of experience: March 14, 2023
Glad to hear it! Thanks for being a customer. Please let us know if you have any other suggesstions. Mitch The Wood Forest www.WoodForestWatch.com
Newton Dubs
1 reviews US
Great Service!
I needed to repair two of the five watches I’ve purchased and Wood Forest sent me two new ones instead!
Date of experience: March 14, 2023
Phenomenal! Glad to have helped. Regards, Mitch The Wood Forest www.WoodForestWatch.com
Theresa H
1 reviews US
This watch was originally ordered as a Christmas gift
This watch was originally ordered as a Christmas gift, came in January, but didn’t enclose the 2 free links to make it bigger, which I always have to have because my husbands hands and wrists are large. They were going to ship an extra link, finally got it in March last week, around the 20th. Thankfully the one link worked, although 2 still would have been better. Will never order from them again. The watch itself is beautiful, but 4 months is a little long to have to get it right!
Date of experience: March 14, 2023
Hey Theresa, You are absolutely correct. It took us far too long to source the materials needed to create these links. Materials have become harder and harder these days to source sustainably and we are comitted to doing it right. Glad to hear you love the look of the Kronos, it's one of my favorites. Our deepest apologes that your experience was anything less than amazing. Please reach out and let us know if their is anything we could do to make it right. Mitch The Wood Forest www.WoodForestWatch.com
RickSmookler
1 reviews US
The watchband they sent was not the…
The watchband they sent was not the right size for the watch.
Date of experience: March 14, 2023
Tommy Barron
1 reviews US
Great watch ⌚️ me and my boyfriend in…
Great watch ⌚️ me and my boyfriend in another state, we both love the watches and are well made and nice and getting the order was great
Date of experience: March 07, 2023
Doris Kallberg
1 reviews US
All Positive Experience
My purchase was received in good time and I love my watch-keeps excellent time. It needed adjusting in the length of the band and they were very prompt in sending me the tool to make this adjustment. All is well!
Date of experience: March 22, 2023
Julie
1 reviews US
We can’t get the watch adjusted
We can’t get the watch adjusted. The directions are soooo small. My son was so excited to get this watch and has not worn it once. :(
Date of experience: March 23, 2023
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Lightweight yet durable, these wooden watches are a time-tested unique gift that no one expects but always appreciates.