Reviews 3.4
76 total
Kenneth
1 reviews US
I ordered the wrong battery for my…
I ordered the wrong battery for my VIVIEBIKE on March 17 Order VIVI5689. I got approval to return battery and Fedex said you received it two weeks ago. I have not received a refund or any word from you since.
Date of experience: March 18, 2024
Dear Customer: Hello. We're glad you reached out to us. We have retrieved that our after-sales customer service has refunded your battery via PayPal on April 17. Please also check your account to see if the refund has been completed, thank you!
Robert Velasco
1 reviews US
Great bike period!
Great bike period!
Date of experience: April 18, 2024
Mike Mueller
1 reviews US
I contacted Vivi after my purchase when…
I contacted Vivi after my purchase when the completely assembled product, my wife’s Christmas present, did not even come close to operating as advertised. I was told that I would be refunded some of my purchase price, and after a long time never heard from your company again, until now. I am very dissatisfied with this bike, like I said, performs way below the advertised specifications. In no way would I ever do business with this company in the future, not just because the bike doesn’t work, but due to the entire attitude of your staff and failure to follow up. After receiving a response from a Vivi representative, it was the same story on a different day. Vivi still refuses to reimburse me for the product, which is literally junk, and not even a mention of what I was told about a partial refund when I first brought the problem to their attention. I would not recommend this company to anyone especially a family member or friend. I was told that I would have to repackage, in the original container, and ship the bike at my expense. The packaging couldn’t have been reused in any world, and the cost was north of the price I paid originally which the response was simply, it’s not Vivi’s problem. Needless to say, the company is not honest and in no way reputable
Date of experience: December 26, 2023
Dear Customer: Hello. Sorry to bring you a bad shopping experience. We are deeply sorry that our bicycle products did not meet your expectations. Since our customer service department is located in Hong Kong, it may not be able to handle your requests as promptly as the local team. I would like to apologize to you for the poor performance of our customer service team. We also ask for your understanding. Thank you!
Theodore Hytko
1 reviews US
Battery mount on the fat tire bike is…junk!
Battery mount on the fat tire bike is the worst thing ever! It broke apart and the 3 mounting screws are a joke for such a heavy battery. Bike is dead because it looks like the motor controller smoked and now have an error 30 code. Also you have to get parts from china with a 20-30 day delivery!!
Date of experience: April 12, 2024
Dear Customer: Hello. Sorry for bringing you a bad riding experience. The e-bike's battery base is composed of factory plastic and aluminum sheets. For safety reasons, durable alloy materials are not used. Connecting the wrong cables at the same time may cause the controller to be burned out, etc. Our battery base and controller come with a 12-month warranty. If you are still within the warranty period, you can contact our after-sales customer service (email: [email protected]) and provide your order number and damaged parts. Our after-sales customer service will provide you with after-sales support. Some controllers and battery bases are in stock in the U.S. warehouse and are expected to be delivered in 5-9 working days. Some components are in Chinese warehouses and are expected to be delivered in 15-20 working days.
Gerri Simon
1 reviews US
Slowest part availability
I have not received this order after 4 months.
Date of experience: April 18, 2024
Dear Customer: Hello. We retrieved that you have 3 orders. The customer service system has not retrieved your lost parcel complaint information. Please also contact our after-sales customer service (email: [email protected]) in time, and our after-sales customer service will provide you with after-sales support.
Jeff A.
1 reviews NI
Great value, right at your doorstep
Right to my door, easy setup, great price. Never disappointed with Viví and use it everyday to commute.
Date of experience: March 06, 2024
Chris C.
1 reviews US
Great Bike great customer service
Great Bike great customer service
Date of experience: April 18, 2024
matt campbell
1 reviews US
Knees in the wind.
Love the bikes. And great customer support.
Date of experience: April 18, 2024
Debbie Dwight
1 reviews US
Nice bike
Nice bike! Great buy
Date of experience: April 21, 2024
Michael Warren
1 reviews US
OK !!
OK, but it took forever to get here
Date of experience: March 31, 2024
Dear customer: Hello. Thank you very much for your feedback! We are deeply sorry to make you waiting so long. We will continue to improve logistics services, and strive to make the products delivered to you as soon as possible.
B. Ash
1 reviews US
Got my bike in a very timely matter
Got my bike in a very timely matter. I love it but do wish there was an extended warranty.
Date of experience: April 01, 2024
Barbara Hightower
1 reviews US
Love my bike
Love my bike
Date of experience: March 23, 2024
Pamela Miller
1 reviews US
We love our bikes and the fast response…
We love our bikes and the fast response when we accidently damaged one of our bikes. Getting replacement parts was easy
Date of experience: April 22, 2024
Paivi Pulkkinen
1 reviews US
Good service
The communication on the part I ordered was on time, and I received the package. In a timely fashion.
Date of experience: April 19, 2024
Charles Fields
1 reviews US
Nice bike poor instructions
Nice bike poor instructions
Date of experience: April 20, 2024
Bella
1 reviews US
Shipment was very fast
Shipment was very fast. Easy to put together. Just got around to having the time to go for a ride . The Bike is awesome
Date of experience: April 22, 2024
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Vivi offers affordable performance electric bikes and accessories at a great value! Shop vivi electric bike, enjoy your wonderful cycling life!