Reviews 3.8
11,469 total
HALILULLO KADIROV
1 reviews US
I recently purchased a King bed set
I recently purchased a King bed set. The sales woman and the manager spent en extra time to explain everything and every options to finance and gave me great deal. Thanks
Date of experience: August 16, 2021
JUDITH NELSON
1 reviews US
I really like the Room Place
I really like the Room Place. Always great selections to choose from. Also an option if you want a finance & pay monthly payments. I’m looking forward to my new comfy furniture.
Date of experience: August 16, 2021
customer
1 reviews US
Cory was extremely helpful and helped…
Cory was extremely helpful and helped me throughout my shopping to ensure I got exactly what I was looking for.
Date of experience: August 16, 2021
ERMA FLORES
1 reviews US
Excellent customer service
Excellent customer service, great variety of furniture.
Date of experience: August 16, 2021
Jason Reberski
1 reviews US
Bill Flores was incredibly helpful in…
Bill Flores was incredibly helpful in facilitating the purchase of furniture for an entire home. Highly recommended!
Date of experience: August 15, 2021
ADRIA LEWIS
1 reviews US
I had the best team working with me on…
I had the best team working with me on my selections. Tanya rocks she’s so helpful and knowledgeable. The store manager is the best and I definitely want to acknowledge Jessica.
Date of experience: August 15, 2021
DEBORAH WRIGHT
1 reviews US
We were very pleased with the excellent…
We were very pleased with the excellent service we received. The customer service was excellent.
Date of experience: August 15, 2021
DEBRA DIEHL
1 reviews US
Everyone was very helpful
Everyone was very helpful
Date of experience: August 15, 2021
TIM ANDERSON
1 reviews US
Very helpful sales rep
Very helpful sales rep! No pressure to buy anything! Gave us multiple options for the items we were looking to purchase! Very personable and friendly! Highly recommend him! A very positive experience!
Date of experience: August 15, 2021
LATRICE
1 reviews US
The New Manager ROCKS
I was very pleased that your Rockford Staff informed me that I was eligible to receive a gift card from the protection plan of the past purchases, in these unprecedented times of COVID. My husband’s mother and younger brother both died from this horrific Covid monster!!! Unfortunately, the Chicago stores NEVER said anything. I have been a loyal customer for over fifteen years and I received better customer support and care from a different city. That’s just Terrible. I was in this town for the Softball tournaments with my son and only came into the store to to look around. The staff person / manager named Linda, was the greatest. She had to correct My much older sales guy, Jim because his patience was a bit short with me and he overcharged me for the new protection plan that purchased on the bench; I bought the new bench to match my Beautiful dinette set that purchased from you about five years ago; but maybe he was having a bad day. Overall I am definitely satisfied and happy with this visit. I will remain A valued customer at The Room Place. Hopefully, I can be refunded the delivery charges to compensate me for all the misunderstanding. The guy kept saying to the lady I worked here much longer than you, and so what you are the new manger. It wasn’t funny or cute but maybe this is how some people play.
Date of experience: August 15, 2021
SYED
1 reviews US
Great sales manager Luigi
Great patient sales manager Luigi. Gave a great discount and helped wrap and load the item himself.
Date of experience: August 15, 2021
GARY CASSITY
1 reviews US
Amanda and Bobby
I'm a very busy person,my associate was very helpful and quick.Thanks for the great information.
Date of experience: August 15, 2021
Laura
1 reviews US
Happy Customer
Service has always been great here but we were especially happy that they had stock for certain recliners. We have been waiting 1 year for another one at a different furniture store. We saw what we liked Thursday and got it Saturday!
Date of experience: August 15, 2021
GK
1 reviews US
Courteous staff
Courteous staff. Manager was helpful with price
Date of experience: August 15, 2021
TRACY KELLER
1 reviews US
It was a good experience.
It was a good experience.
Date of experience: August 15, 2021
CF
1 reviews US
Great service by assembler
We bought a like-new floor model recliner at a great price. The only way it would fit in our car was to take the back off the recliner. The assembler at the store was a great help. He warned me against taking it apart because it is easy to bend parts when putting it back together. I told him the car was my only option, so he showed me how to do it properly to not bend the brackets. I really appreciate that he cared enough to warn me against it, then show me how to do it right when I didn't have another option. Great service!
Date of experience: August 14, 2021
joan
1 reviews US
Don was great
Don was great. Showed me on the system what couches were in stock according to my preferences. we cant wait for our new couch!
Date of experience: August 14, 2021
LIZ GRANT
1 reviews US
Loved the furniture and the staff was…
Loved the furniture and the staff was awesome!
Date of experience: August 14, 2021
JANELLE BELL
1 reviews US
Awesome Experience
The store manager Richard was very nice, patient and knowledgeable. I was a bit indecisive but he really helped me. I didn’t know until I was leaving that he had stayed later than his normal time to help me. I couldn’t tell he was supposed to be off work because I never felt like he was rushing me. He helped me make the best decision snd gave his honest opinion if something wasn’t a good idea. Thanks again 😊
Date of experience: August 14, 2021
LINDA HUNTER -BELL
1 reviews US
The salesmen was excellent he helped…
The salesmen was excellent he helped much, and delivery was exceptional and polite and they cleaned up well. Totally satisfied.
Date of experience: August 14, 2021
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About
The RoomPlace is your one stop shop furniture store to get it all from living room & dining room sets, bedroom furniture, mattresses & more with 25 stores in he Chicago, Illinois and Indianapolis, Indiana regions