Reviews 4.5
551 total
Austin Hebert
1 reviews US
Won't shop anywhere else!
My experience with The Art of Jewels has been fantastic! It was quick and easy to purchase my one of a kind ring for my one of a kind someone! The selection of both diamonds and settings was huge, and I really liked the ability to choose from so many different diamonds. I was able to see all of the specifications and inclusions on my diamond completely online. I was hesitant with purchasing a ring without seeing it first, but my ring is even more beautiful in person than it was online! I couldn't be more satisfied!
Date of experience: November 08, 2021
Rebecca
1 reviews US
The service was quick and we were very…
The service was quick and we were very pleased with the quality. Especially not knowing what to expect when ordering online, but the communication was great and we were kept in the loop each step for the way.
Date of experience: November 09, 2021
Marlon Holmes
1 reviews US
High Quality product/items
High Quality product/items. Very helpful service. Speedy shipping!!
Date of experience: November 11, 2021
Josh Maurer
1 reviews US
Nailed it.
Wow, nailed it.
Date of experience: November 11, 2021
Pierce Wisnovsky
1 reviews US
Adi was amazing
Adi was amazing. I got the perfect ring and he was very helpful walking me through the ring design process. I am now a life long customer!
Date of experience: November 14, 2021
Laura Dull
1 reviews US
I can work with you an maake thing go…
I can work with you an maake thing go well
Date of experience: November 24, 2021
Lauren Seo
1 reviews US
Thank you Adi!!!!!
Adi was so kind and instrumental to our engagement process. He worked with us on our ring edits (with 50+ emails…..!) to make sure we had exactly what we wanted. He’s charming on the phone as well! Could not recommend higher.
Date of experience: November 28, 2021
Larry
1 reviews US
I bought a wedding set
I bought a wedding set, the quality is impressive. They were able to rush the process before Thanksgiving to impress my family! The customer service cannot be beat. I will tell everyone I know where my ring came from.
Date of experience: December 10, 2021
Tomas Bins
1 reviews AU
Awesome prices and quality of products
I'm considered to be a true regular of jewelry stores, because I love wearing various accessories. In my opinion, they underline the whole style of a human being and make his/her style more outstanding. When you see that something is sparkling, then it's a feature of wealth. Anyway, I found this company because once I wanted to acquire a necklace. I have never weared necklaces before, so it was my first necklace and I wanted it look stylish. The managers here looked pretty polite and the prices here also weren't so high. Guess that it's the most suitable jewelry store for me.
Date of experience: December 11, 2021
Jenell Alexander
1 reviews US
My 40th Anniversary!!
My husband and I purchased a 40th wedding anniversary ring. We are not online shoppers!! My Ring arrived, my local jeweler checked it out for us… And said we made an awesome purchase. Thank you thank you. Jenell
Date of experience: December 12, 2021
Katherine H
1 reviews US
Highly Recommend
I was very particular and Adi was willing to work with me to design the ring exactly as I wanted. He gave great feedback and suggestions, and it was a very personalized experience - I felt supported the entire process. Overall incredibly easy to work with, very quick to respond to communications, and I would definitely use the Art of Jewels again
Date of experience: December 13, 2021
Andreas Korallus
1 reviews US
quick and easy!
quick and easy!
Date of experience: December 17, 2021
D. Wykstra
1 reviews US
Amazing experience
Amazing experience with The Art of Jewels. They were able to make the engagement ring of my fiance's dreams, and got it to me in time for a surprise engagement. The ring was beautiful and the customer service was top notch.
Date of experience: December 20, 2021
Janet Ong
1 reviews SG
Really pleased with the quality
Really pleased with the quality. It's recommended.
Date of experience: December 25, 2021
Harry Moore
1 reviews US
I ordered a custom ring for my…
I ordered a custom ring for my daughter's birthday. The ring was one of a kind and my daughter loved it. The service was excellent!
Date of experience: December 26, 2021
Robert Washington
1 reviews US
I ordered my wife’s engagement ring and…
I ordered my wife’s engagement ring and wedding ring from the Art of Jewels. Each time the ring arrived significantly later than the website said. I also spoke to multiple customer service representatives that would tell me my rings would arrive quicker than they actually would. I was satisfied with the product, but very disappointed with the process. I don’t think I’ll be ordering from them again. In response to the Art of Jewels, I didn’t request the ring to be sent on a specific date
Date of experience: December 28, 2021
Hello and thank you for shopping with The Art of Jewels. As you probably know, we work tirelessly to ensure that every experience with us is an excellent one. We have reviewed your orders and see that the 1st time you ordered from us around March, it was placed through Rare Carat, another channel, who failed to submit us the order in a timely manner. We shipped the ring within the noted 8-10 business days, which in your case was the 12th business day due to Rare Carat’s failure to send it to us in a timely matter. We do apologize that this happened, however assure you the delay was not caused by us. We also want to thank you for being a repeat customer! We value your business immensely and during the most recent order in December, you specifically asked to receive the ring on Dec 10th, so we shipped it via FedEx on the 8th and you received it on Dec. 9th, one day earlier. We even responded to you and gave you consistent updates throughout the process and in both cases, we delivered the items on time. The first within the 8-10 business days from the day we received the order and the second, one day prior to the day you requested the ring. Based on our documentation, neither order was actually late and normally, we would immediately send an item, however in the second case, it was requested on a specific date. Additionally, please know that delays can actually sometimes happen as you can see in our shipping section in the attached link with reasons: https://www.theartofjewels.com/static.php?page=about-us/how_we_save_you_money, however in your case, we delivered on time for both purchases. We would love to continue serving you and kindly ask that you revise your review to allow us the 5 stars we believe we earned. It would be much appreciated.
Peter
1 reviews GB
Two attempts at sending, sooo frustrating
Two attempts at sending, 1st time back to San Francisco the second time re sent with the same incorrect contact details that they were dismissive of checking. Stuck at customs again. About a dozen emails 5+ wasted weeks on a £2300 + import duty ( if they’d ever given FedEx the right details for me to pay it. ) Kept in touch well but that’s about it. Save yourself the grief, buy elsewhere.
Date of experience: December 30, 2021
Hi Peter, The Art of Jewels is a “consumer first “ company and as such we make every effort to achieve complete customer satisfaction. Your review saddens me as we both know that The Art of Jewels is not the entity to be blamed for your unfortunate experience with UK customs. Our check-out process is consumer-friendly and is used by the most reputable online retailers in the world. After selecting an item, adding the selected item to your cart, and proceeding to check- out The Art of Jewels requires its customers to complete the following information: Full Name Billing Address Shipping address Telephone number and Email address. This is customary in online shopping. This information is being provided to us by you, the customer. Therefore it is your responsibility to provide us with your correct information. Only after providing the above-required information, a check-out can be completed with payment. Normally, the payment processing company, which is the same one that is being used by most reputable online retailers, either approves or denies the payment and this is partially done based on verification of the billing address provided by the customer. Again this process is being used by every reputable online retailer in the world. You, the customer, provide us with the shipping information including the best phone number to reach you. This information is crucial for our shipping department as they solely rely on your wishes when they ship the item that you purchased. As soon as check-out is completed, The Art of Jewels will send its customers an automated email that includes an invoice with all the details that they provided The Art of Jewels during check-out. This gives the customer the opportunity to review the invoice, including the contact information, and if changes need to be made to let us know promptly. Moreover, to securely ship your package, The Art of Jewels fully insures the purchase at no cost to you, and prior to shipping, emails the customer with a hyperlink of the carrier tracking number. Once the customer clicks on this link, he/she/it/they can view all the information that the Art of Jewels provided the shipping carrier, i.e. the shipping address and phone number to contact the customer. This gives the customer yet another opportunity to notify us of any changes. The phone number provided by the customer is a crucial component of the shipping process. It's the only way the carrier can contact the customer in case of an emergency or if the carrier has any questions. The phone number that is provided by the customer is always on the shipping label. Again, like every other reputable online retailer, The Art of Jewels relies on the information provided by you, the consumer. This is reasonable and customary. On November 15th, 2021 The Art of Jewels received an order from you. As part of the process and as customary, you received an automated email from us with your invoice. The invoice included the contact information that was provided by you. Since you reside in the UK, The Art of Jewels, as a US company, is required to fill out a custom commercial invoice, which includes the contact information provided by you. Again, this is customary and required for every international shipping. The Art of Jewels promptly sent you an email containing the shipping information, your contact information, and a tracking number. At no point did you advise us that you provided us with the wrong phone number and that you wish to make changes to the information that you provided us with. As customary with international shipping, the carrier, in this case, FedEx, submitted your package plus the international commercial invoice to the UK’s customs authority to be cleared. At this point, customs reviewed and assessed its fees. This process has nothing to do with The Art of Jewels and is customary to almost every international shipment. If customs decides that there are fees or additional information that are required for the package to be cleared, customs will contact the customer directly. This is why the information provided by the customer is crucial. After clearing customs the package will be picked up by FedEx and delivered to the customer. The Art of Jewels shipped your order on November 16th, 2021, one day after you have placed your order, via FedEx with all the necessary documents including the contact information that you provided us with. Once the package arrived in the UK, it is our understanding that the UK’s customs held the package and attempted to reach you at the telephone number that you provided us with numerous times, to no avail. Only on December 13th, 2021 we receive an email from you informing us that your package is held by the UK’s customs. We immediately responded and launched an investigation with FEDEX. Since our representatives cannot contact the UK customs directly we called every day to FEDEX international inquiring about the package's whereabouts. FedEx informed us that their representatives were trying to contact you to no avail. On December 15th, 2021, The Art of Jewels was notified that your package is being returned to the US due to UK’s customs and FEDEX's inability to reach you at the phone number that you provided us with. It is customary that when the customer fails to communicate with customs and FEDEX, that his/her/it/ their package/s will be returned to the sender. On December 27th, 2021 we received the package. The Art of Jewels was completely transparent with you at all times. We kept you apprised at all times as to the status of your package, our representatives constantly have been trying to help you solve a situation that was created not due to our conduct. On December 27th, 2021 we immediately shipped you back the package at no cost. We sent you the hyperlink tracking number that includes all of your contact information, as was provided by you when you placed your order. You did not dispute the information and did not ask us to change any of your contact information. On December 29th, 2021 FEDEX contacted The Art of Jewels and advised us that they are trying to call you to no avail. We immediately contacted you to advise that FEDEX is once again unable to reach you. This was the first time that you informed us that you provided us with the wrong phone number. In return, we immediately contacted FEDEX and provided them with the new phone number you provided us with. Moreover, this was the first time that you also advised us that you do not have the time to answer UK’s customs and/or FEDEX. We explained to you, that if you refuse and/or are unavailable to respond to FedEx and/or UK’s customs that you need to make the proper arrangements, as the package will not be released to you. Again, UK customs and FEDEX are not controlled by The Art of Jewels and we cannot dictate their policies and procedures. The Art of Jewels like every other reputable online retailer relies on you, the consumer, to provide us with the correct contact information. We give you ample opportunities to make changes to such information. However, providing any company with the wrong contact information and/or not being available to answer the carrier or customs may result in delays and frustration. In the end, such frustration is unjustifiably being taken out on the retailer. No company controls FedEx and no company controls the UK’s customs. All companies rely solely on the contact information provided by the consumer. Here, at The Art of Jewels, we truly hope that once the dust settles down and you receive your package, that you realize that we fulfilled all the promises we made to you. The Art of Jewels promptly fulfilled and shipped your order and delivered to you a quality product and extraordinary customer service. We hope that upon receipt of your package you will remove this uncalled for review, which we are sure was written in the heat of the moment. We truly regret that your experience with FEDEX and UK costumes clouded your experience with us. We want to assure you that The Art of Jewels expeditiously and professionally tried to assist in every possible way to resolve this situation. We have been shipping international packages on a daily basis without any hiccups and we are here to help whenever it is needed. Sincerely The Art of Jewels
Hazel
1 reviews US
Adi was very helpful
Adi was very helpful, I’m a satisfied customer, will recommend to anyone.excellent work on my ring.Thank you.
Date of experience: January 08, 2022
Jacob Duncan
1 reviews US
Not a scam like everyone thinks online diamond shopping is
I found a really great diamond for a third of the price of a jewelry store. I thought it might be a scam like everyone else but it is not and I was emailing with the guy there to get the setting custom made and he respond so quick and made a beautiful setting right like I asked him too. Great experience over all and I’m very thankful for the Art Of Jewels because they made my dreams of marrying my girlfriend a cost effective reality. PS we took it in to a diamond store to get resized and they tested all of the diamonds and gold and it was all real.
Date of experience: January 10, 2022
Alex G
1 reviews US
Simply Incredible
Adi and The Art of Jewels are simply incredible. The custom-made platinum and diamond engagement ring they made for my fiancé is beautiful and the envy of all who see it! Adi also helped ensure that I got the perfect stone at an amazing price. Thank you so much!!!
Date of experience: January 13, 2022
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About
All Top-Quality Workmanship at 20%-40% Below any other Jeweler, Online or Offline.
Experience The Difference. Visit our showroom or buy online.
Over 30 years in business.
www.theartofjewels.com
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