Reviews 3.4
526 total
Sandy
1 reviews US
Good Quality
Fast shipping happy with the purchase
Date of experience: March 29, 2023
Dominick Arturi
1 reviews US
Great Product High Quality Materials
Great product with high quality materials! 5/5 stars!
Date of experience: March 28, 2023
nanarebel55
1 reviews US
Had to return the original order
Had to return the original order, at my own expense, to get the correct size needed, but my grandson was happy with the item (a dragon t-shirt) in the correct size. The online web order did not clearly label the size on the original order information, which is why I didn't catch the problem until after I had received the order and saw it was the wrong size. Other than having to return the item for a size exchange, the item was what was given in the online information.
Date of experience: December 01, 2022
Hi there, we're sorry to hear that you didn't receive the correct size. As this was our error you should not have had to pay for return postage and I have asked for you to be refunded for this.
David Lindley
1 reviews US
Product was as described
Product was as described
Date of experience: March 23, 2023
Wynona Harbison
1 reviews US
Awesome wear
Great products, good delivery times!
Date of experience: February 15, 2023
Krystyna Miguel
1 reviews US
Items are as depicted and arrived in a…
Items are as depicted and arrived in a timely fashion
Date of experience: March 27, 2023
Layne
1 reviews US
The perfect amount of edgy
I ordered 2 shirts and they arrived within a week. The fit is true to size, and I like the styles they carry... edgy in a subdued way for the more mature goth/industrial fan. I'd order from here again!
Date of experience: March 28, 2023
Chari
1 reviews US
I really rate this a zero
I really rate this a zero. I was mislead in ad at hot topics. Their size chart on leggings page was way off. I ordered bat heart leggings with slant skirt. I ordered XXL . By the chart it would fit a 36 inchwaist and 37 inch hip. The leggings have a tag sewn in pants that say XXL. They are not XXL. They would fit a small person or tightly fit on a medium person. I paid the 1.99 surcharge and everything to get these. I need a refund and I need the return shipping to be paid for so I can return these leggings. Very disappointed. This needs to be corrected. Others will order and will be unhappy.
Date of experience: April 07, 2023
Hi Chari, we appreciate you taking the time to leave your feedback. We had a small batch of leggings that were labelled wrong and it looks like some went out before we found out. Did you receive an email from our customer service team with our returns procedure for Hot Topic customers?
Greg Shepard
1 reviews US
Shirt looks great
Shirt looks great. Shipping was very fast
Date of experience: April 03, 2023
David Jenkins
1 reviews US
Arrived pretty quick and perfect…
Arrived pretty quick and perfect condition can't ask for more than yhat
Date of experience: April 04, 2023
Brett McGaw
1 reviews US
One missing item
I received everything except one pair of shorts, then again it was a big order.
Date of experience: April 03, 2023
Hi Brett, thank you for your order and for your feedback. We hope you are happy with the items you have received. The shorts were in stock and should have been included in your order. I'll let the sales team know now and get those sent out again for you as long as they are still in stock. If not we will refund you. Sorry for the inconvenience with this.
cynthia hicks
1 reviews US
Inconsistent sizes
The sizes don't run all the same. One shirt was good but now I have two shirts that are too small and I had already ordered a size bigger so they definitely should have fit that they are way too tight
Date of experience: April 05, 2023
Hi Cynthia, we're sorry to hear your the sizing isn't what you would expect. Please contact our customer service and they will help you with this.
Brad Driscoll
1 reviews US
Quality of shirts did not match price
Quality of shirts did not match price. Item out of stock but haven’t seen refund yet. Disappointed
Date of experience: April 05, 2023
Hi Brad, we're sorry to hear that you aren't happy with the quality of our tshirts. If you haven't done so already please do let our customer services team know. We can see that one of the tshirts you ordered is out of stock and you should have been offered a refund, a replacement item or the chance to wait for it to come back into stock. I have messaged the customer service team to begin the refund process for you.
Amber McGowan
1 reviews US
Awesome Service
My kiddo absolutely loves her 5FDP tshirt! great price and value!
Date of experience: March 29, 2023
Michael Colby
1 reviews US
The Order was spot on
The Order was spot on The Shirts Look Better Than Expected Fantastic Job Fast Delivery Top Notch Quality Very Pleased Will Use Your Services Again In The Future
Date of experience: April 04, 2023
Christian
1 reviews US
Emailed asking for information on a…
Emailed asking for information on a refund for my order. Was informed no one was in the office til the 11th through an automated response after I had sent both an inquiry through the site and an email. It’s the 13th and though I’ve received my package (missing almost everything because of the refund) I still have yet to get an explanation as to why there was a refund. Poor communication and poor information on the site means that if something goes wrong with your order you are simply SOL
Date of experience: April 07, 2023
Hi Christian, thank you for your order and for your feedback. I can see that you received half of your order and the wallet and a tshirt were unavailable an so you received a refund. You should have received an email to say that this was the case and apologise if this has been missed. I have sent an email to our customer services team to bring this to their attention.
Jenifer Gregory
1 reviews US
I got a 2x that was the smallest 2x
I got a 2x that was the smallest 2x
Date of experience: April 03, 2023
Hi Jennifer, sorry to hear the sizing is not what you were expecting. Here is our comprehensive sizing list for all of our products; https://www.spiralusa.com/pages/size-chart#sizechart-womens If you think you received the wrong size please contact us and we will do what we can to help you.
Jessica
1 reviews US
First time ordering and pleasantly Surprised
First time ordering from this site. Great items you have. Process was straight forward and easy. Quality of both tops were excellent. The tshirt, i loved the design and quality of shirt. They used thick cotton. That is rare. I was impressed.
Date of experience: April 06, 2023
Diana V
1 reviews US
All around fantastic
Shipping time was reasonable. Package condition was great. I contacted Spiral USA and they responded in a very prompt fashion. Quality of product was also excellent!
Date of experience: April 06, 2023
Glenn dixon
1 reviews US
The service was great
The service was great. Hoodie is great as always.
Date of experience: April 07, 2023
Thank you Glen, we appreciate your support and feedback. If there is anything that we can do to make your experience even more positive please let us know.
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About
For over 30 years our clothing and accessories are created with the utmost care and attention to detail, rolling out cool and trendy merchandise for the Gothic and Heavy Metal Fashion including t-shirts, hoods, ladies tops and accessories
Where Art meets Fashion... covering a range of themes from Tribal designs, Gothic, Horror, Fantasy and Fetish to the more commercial Vintage, Fashion and Entertainment. From Warner's latest Batman to Classic Scarface, Dragons and Reapers to Wolves and Cats... we have something for everyone wanting to stand out from the crowd.
Collaborating with various Rock and Entertainment licensed properties to really expand our markets.
Offering Express Delivery and 30 Day money-back Guarantee, there's no reason to not order our Free Catalogue and join the die hard Spiral fans that have been so loyal to us for decades and are the real reason for our success story!
Spiral’s not just a brand, it’s an attitude!