Reviews 3.4
526 total
oushuaizen
1 reviews CA
Nice stuff
Nice stuff. :)
Date of experience: March 20, 2023
Appreciate that, thank you so much.
Linda Lawless
1 reviews US
Communication Skills
I feel the time between order/fulfillment/shipping and receiving could be faster and I initiated an inquiry, but the response was immediate so that canceled that turning it into an overall y'all are great
Date of experience: March 17, 2023
Thank you Linda. We hope to see you again soon.
Chrystal Kinell
1 reviews US
Crossed lovet
The item was available and got to me before it said it would.
Date of experience: March 03, 2023
So happy to hear your delivery was so quick!
Mason Dauti
1 reviews US
Love my shirt
Love my shirt! I'll definitely buy from you guys again, thanks!
Date of experience: March 21, 2023
Thank you Mason, we appreciate you taking the time to leave your feedback. 🤘🏽
michael whymark
1 reviews US
The shirt was a waste of money it was…
The shirt was a waste of money it was not true to size
Date of experience: January 17, 2023
Morning Michael, thank you for leaving your feedback. All sizing is listed on our website but it sounds like you may have received the wrong size. Our customer care team would be happy to help you out if you reach out to them.
Micheline Pelletier
1 reviews US
Always good stuff perfect size don’t…
Always good stuff perfect size don’t shrink and nice price
Date of experience: March 22, 2023
Thank you so much for your support Micheline.
Joseph Marche
1 reviews US
Fast response to concerns and fast…
Fast response to concerns and fast efficient delivery highly recommended.
Date of experience: March 15, 2023
Thank you so much Joseph.
customer
1 reviews US
Spiral USA is Wonderful!
Ordering from Spiral USA is always super easy. They have really cute stuff, & have a simple return process if something doesn't work out. I love their selection!
Date of experience: December 28, 2022
Thank you so much!
George Driskell
1 reviews US
Good Experience!
The ordering process and customer service are awesome. I would have given5 stars but you are frequently out of products that I want to buy.
Date of experience: March 23, 2023
Hi George, thank you for feedback. Due to the high volume of orders our stock levels do fluctuate. If there are particular items that you would like to check the availability of please reach out to our customer services.
Lisa Guerrero
1 reviews US
The sizing fostretch shirts and hoodies r all of the stretch items…
The sizing for all of the stretch items like the ladies shirts fit perfectly. The hoodies are totally awesome. Everything that I have bought from spiral direct is awesome.
Date of experience: March 23, 2023
Thank you Lisa! We appreciate your support. 🖤
Kronoxio
1 reviews US
Poor customer service
Rather than contacting me, and offering to switch the shirt I ordered for another. They refunded me, and didn't even tell me anything. I found out because my bank emailed me about a suspicious activity. If the item is sold out in that size, why not simply switch it for one of equal value and help your customers? It's a shame their customer service is lacking, because their clothes are amazing. I just wish they'd communicate with their clients, specially since I buy from them roughly every other month.
Date of experience: February 24, 2023
Hi there, thank you for taking the time to leave your feedback. If your order includes any out of stock items they will follow on at a later date or, if the item is not due in for some time then a refund is issued. If there is a particular item that you are interested in please feel free to double check availability with our customer services team. Availability is listed for each product but this can change quickly due to the volume of orders. Thank you for your support and choosing to buy from us - hopefully your next order will go more smoothly :)
Michael Rodriguez
1 reviews US
I have shopped with Spiral for about…
I have shopped with Spiral for about the last 4 years quality is there products are great an delivery is on time even if a eoblem is on the consumers side They go out of there way to make you happy...Keep it up ladies an gentlemen thank you so so much..
Date of experience: March 13, 2023
Morning Michael, we appreciate your positive feedback! Thank you for being a loyal Spiral customer.
Maria
1 reviews US
I love the style of this store I think…
I love the style of this store I think it's wonderful! One of my favorite places to shop for something to refresh the wardrobe once in a while, I think the designs are great and very unique. This was my first time ordering something other than clothing but I love the little incense cauldron I got! Although the candle never came they responded right away and I got a full refund.
Date of experience: March 13, 2023
Hi Maria, thank you for your feedback. 🖤We hope to see you again.
jason carty
1 reviews US
First of ally order wasnt delivered…
First of ally order wasnt delivered with all the items i ordered. Secondly your site has a nasty habit of allowing me to place a order then canceling all or part of it. Mainly woth the bleeding souls shirts and a few others
Date of experience: March 17, 2023
Hi Jason, sorry to hear that your latest experience wasn't what you would expect. Available items are sent out first with any items out of stock placed on a back order or refunded Please reach out to our customer services team if there is anything we can help you with or if you would like to know the availability of any particular item.
Robbie Ritchey
1 reviews US
Love the shirt I ordered
Love the shirt I ordered, the only problem was the first time it didn’t come at all and I needed a refund, but it came 3 days early when I reordered it. Quality shirt awesome design
Date of experience: January 13, 2023
Morning Robbie, We're happy to hear you love your Spiral purchase. 🤘🏽We hope to see you again.
Hayley Armstrong
1 reviews US
Swimsuit
Swimsuit arrived promptly and was as pictured. Fit well.
Date of experience: March 24, 2023
That's great to hear Hayley. Thank you for taking the time to leave your feedback.
Sheri Briceno
1 reviews US
Excellent quality products at a…
Excellent quality products at a reasonable prices and fast shipping
Date of experience: March 14, 2023
Happy to hear this Sheri. Hopefully we'll see you again soon.
Hellfire
1 reviews US
Love the products and designs
Love the products and designs. I have bought many shirts and hoodies. However everything shrinks close to 2 sizes when washing and drying. So either buy big, or wash cold and line dry. Will continue shopping with spiral.
Date of experience: November 10, 2022
Hi there, thank you for your feedback. 🤘🏽 We do have care instructions on the inside labels. Washing at higher temperatures and tumble drying is best avoided to keep your Spiral items looking their best. We appreciate your support and look for ward to seeing you again soon.
Gary of Newtonville MA
1 reviews US
Some shirts are of a different sizing…
Some shirts are of a different sizing standard, on some the quality of the cotton varies. Some artwork and designs wash better than others. Shipping time could be improved as well. Overall the shirts are fun and designs are creative and exciting. I will continue to be a customer.
Date of experience: March 25, 2023
Thank you for leaving your constructive feedback Gary. Please feel free to reach out to our customer care team if there is anything that we can help you with.
dalvin33
1 reviews US
thank you for your help
thank you for your help
Date of experience: February 25, 2023
No problem! If there is anything else please let us know.
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About
For over 30 years our clothing and accessories are created with the utmost care and attention to detail, rolling out cool and trendy merchandise for the Gothic and Heavy Metal Fashion including t-shirts, hoods, ladies tops and accessories
Where Art meets Fashion... covering a range of themes from Tribal designs, Gothic, Horror, Fantasy and Fetish to the more commercial Vintage, Fashion and Entertainment. From Warner's latest Batman to Classic Scarface, Dragons and Reapers to Wolves and Cats... we have something for everyone wanting to stand out from the crowd.
Collaborating with various Rock and Entertainment licensed properties to really expand our markets.
Offering Express Delivery and 30 Day money-back Guarantee, there's no reason to not order our Free Catalogue and join the die hard Spiral fans that have been so loyal to us for decades and are the real reason for our success story!
Spiral’s not just a brand, it’s an attitude!