Reviews 3.9
171 total
Whitney
1 reviews US
Poor Quality and Bad Return Policy
I found this website through Facebook advertising. I loved the look of some of their clothes, and purchased a pair of booties ($80), two cut-out shirts ($34-$36) and a scarf ($24). I received them fairly quickly, I believe they offer two day free shipping. Unfortunately, this is the only positive experience. One of the shirts snags on EVERYTHING! I'm actually impressed with what it grabs onto. But unfortunately, to wear this shirt, I have to wear a scarf to hide all the snags. The hem is starting to come apart as well, I assume I have about a month left with this shirt before it literally falls off of me. The second shirt was just unwearable. The cutout portion was sewn all wrong, so it pulls on the shirt awkwardly, and it digs into one of my armpits. To make matters worse, the cutout part bunches up, and lifts the shirt on one side. I would look like a crazy lady wearing this shirt in public. When taking the scarf out of the bag, my finger literally went through the scarf. The material feels like paper and smells funny. It's cute enough that I just shower it in perfume and strategically place the hole in a place you won't notice it. The booties are just okay. They're a different brand this website carries, and I would buy from them again, but I will find a different site to purchase from. The return policy is awful. You have 14 days from purchase to return them and get your money back. I believe that you have 21 days from purchase day to get store credit. You will have to pay for shipping back to their store where they will inspect it. If it's not up to their standards, you will have to pay shipping to get this product back to you. YIKES! Clearly, customer service is on the back burner for them. Which matches up with the Wal-Mart quality with boutique prices. I didn't even attempt to return the unwearable shirt, I would be paying more money to be disappointed all over again. You can't leave reviews on their website, which should have been the first indication to not buy from this company. Hopefully this will help somebody out there... if you decide to buy from this company, literally don't blink an eye once receiving them. Try them on and make a decision right there! Maybe rub up on a soft blanket to see if it will snag. ;)
Date of experience: December 22, 2016
Hi Whitney, we are very sorry for your less-than-ideal purchasing experience with us. We are new to using Trustpilot so please forgive our delay in responding to your review. Just as a point of clarification, we accept returns for store credit within 30 days of order date, not 21 as you have mentioned. Regardless, we always do our best to resolve customer issues with orders, and can see that we fell short in your case. Could you please contact us at [email protected] with your order number? We would like to open a dialogue about issuing you a full refund. I know it has been at least 13 months since you placed your order but we NEVER want a customer to feel like it is easier for them to keep defective merchandise than to return them to our business. We apologize that we fell short of providing you the best possible experience concerning your order. We are grateful for your business.
Kristine Bumagat
1 reviews US
Impression
UPDATE: The Impressions Online Boutique has reached out to me about my complaint below and fixed the problem. I changed it my rating to 4 stars, because let's face it... not a lot of companies do that, and I will back any company with great customer service that are willing to take responsibility and fix the problem. I had purchased the Crushin' It Chambray dress on sale online. The shipping was very reasonable; I got my purchased item in about 5 days. The quality of the dress is very cheap and it came with a BROKEN ZIPPER (which was very inconvenient because I had planned to wear this dress the incoming weekend). On the models displayed on their website, the dresses look to be very high quality, especially when you consider their price ranges for their items, but it really felt like this was a dress I could have found in a Forever21 for much cheaper. It wasn't worth it for me, and will not be purchasing again.
Date of experience: May 26, 2017
Thank you, Kristine! We always do our best to provide positive customer resolution when issues with orders do arise. We ask that you always contact us at [email protected] with any order issues and we will always do our best to assist! Thank you again for your business, and we hope we have an opportunity to earn you business again in the future!
Elizabeth Perez
1 reviews US
The rompers I ordered looked beautiful
The rompers I ordered looked beautiful. The model said she was 5' 5". I'm 5' 6" it was literally shorter than a shirt. I actually couldn't even put them on cause they're so short. The price is super high and non of it turned out ok. I'm going to have to return all of it even though it looked nice :( super sad
Date of experience: August 10, 2017
Elizabeth, we are sorry to hear that you had fitment issues with some of our rompers! We have reviewed your orders and noticed that all of your merchandise was delivered with free shipping within 3 business days of being ordered and that you have since been fully refunded for all the merchandise that you returned to us. We would really like to better understand the reason for a 1-star review. Although we cannot guarantee the right fit all of the time, we do pride ourselves on providing a positive customer experience. If you could please email us at [email protected] we would love to open up a dialogue to better understand how we can earn your business again!
Malissa Davis
1 reviews US
Love My Clothes
Love, Love, Love EVERY piece of clothing I have purchased from this Boutique (many)❗️ High quality clothing and super fast Free Shipping ❗️❤️ Impressions Boutique ❗️❗️❗️
Date of experience: December 27, 2017
Thank you, Malissa! We appreciated your continued business and look forward to serving you again in the near future!
Anna Fischer
1 reviews US
Customer service and beyond
Customer service and beyond! This boutique was amazing at stepping up when we didn't get an order that was supposed to be shipped over-night on time (USPS fault not the boutique). Not only did they refund my shipping and the cost of item, but they also sent a gift card for me to use on my next purchase! I will certainly be ordering from them again!
Date of experience: January 24, 2018
Thank you, Anna! We are continuously striving to improve our customer service and your feedback is greatly appreciated. We look forward to the opportunity to serve you again in the near future!
Leslie Talbot Wilson
1 reviews US
I have had the best customer service …
I have had the best customer service from the online boutique, Impressions. I work in retail and therefore have very high expectations on how a customer should be treated. I can say without a doubt that I have been treated exactly how I want my customers to be treated and that is like royalty. Thank you Impressions! I am a forever customer.
Date of experience: January 25, 2018
Leslie, thank you for your review! It was our pleasure to help with your order, we look forward to serving you again in the very near future!
Bridget Harris
1 reviews US
Half my closet is Impressions
Half my closet is Impressions. They make returns super easy. I recently had a jumper that broke the first time I wore it and when I reached out to the team, they sent me a new one right away.
Date of experience: February 05, 2018
Bridget, Thank you so much for taking the time to review our company! We appreciate your feedback and greatly value your business as an awesome customer!
PrincessMishy
1 reviews US
Highly recommend!
I ordered from Impressions boutique online and I have to say I’m pretty impressed. I usually research companies a lot before I order online because there are unfortunately a lot of scam sites out there nowadays. Anyway, this company shipped my order the very next day and it got here earlier than expected. The quality of the clothes is great, better than other boutiques I’ve ordered from. The size charts they had were very helpful, make sure you look at the size chart per item (which is awesome by the way when ordering because some styles or items run differently than others). I would definitely order from them again!
Date of experience: March 04, 2018
PrincessMishy, thank you for your thorough review! We pride ourselves on free and fast shipping and always do our best to deliver quality at a great price. So we are happy to see we were able to provide you with such a positive experience. Thank you for your business and we look forward to serving you again soon!
amanda shay
1 reviews US
BEST BOUTIQUE EVER
THIS IS HANDS DOWN THE BEST BOUTIQUE EVER! I have never been successful ordering clothing for myself online until now. My first order I ordered 3 jeans (which are so hard for me to find a perfect fit) and 5 tops. Much to my surprise they all fit perfect! A month ago I ordered 22 more outfits and they all fit perfect! I will be placing another order soon. I will always recommend shopimpressions. 5 stars!!!!!
Date of experience: March 29, 2018
Wow! Thank you, Amanda for sharing your experience! This is great feedback for our team. We look forward to continuing to serve you and thank you so much for your business!
Mirza Pardo
1 reviews US
I (for whatever technical issue) had a…
I (for whatever technical issue) had a hard time using my 10% off discount code when I checked out. I emailed them to let them know and not only was the response quick but they also refunded me in full and charged me the price with the 10% off. These ladies are so polite I am one happy customer!! Definitely will purchase from them again!
Date of experience: May 29, 2018
Mirza, Thank you so much for taking the time to review our business. We are happy we were able to assist you and look forward to serving you again in the near future!
Mallory Fontenot
1 reviews US
I’ve always thought your clothing was…
I’ve always thought your clothing was sooo cute but never ordered. Well I have a friends shower coming up and it’s fiesta themed. I found the perfect top on your website, ordered it though I hardly EVER order from a boutique online that I haven’t already been to at least once before. I got the top in, tried it in and was so blown away by the quality that I just had to email you! I not only LOVE the shirt and it will go perfectly with white pants to this fiesta party but the quality was thick, durable and fit EXACTLY how I thought it would! I wasn’t sure what I would get to be honest. Some boutiques don’t always have the nicest of quality yet I pay boutique prices. I can’t get over how nice the shirt is and feel as though I spent my money in the absolute RIGHT boutique! I also had to change the shipping address and that was done with a QUICK response and EASE! I will definitely be a forever customer now! Thanks again, Mallory Fontenot
Date of experience: June 19, 2018
Thank you so much for putting your trust in our business, Mallory! We are thrilled that you loved the top you purchased and we look forward to helping you find more perfect outfits in the future!
Stephanie Remedies
1 reviews US
Beautiful and quality clothing
Beautiful and quality clothing. Customer Service is top notch!!! 🤗
Date of experience: June 28, 2018
Thank you, Stephanie, for sharing your experience! We look forward to serving you again in the near future!
Hannah Peterson
1 reviews US
Impressions is truly the best
Impressions is truly the best. Not only are their clothes amazing quality with a great price, but their customer service is unbeatable. I would (and do!) recommend them to everyone I know!
Date of experience: June 28, 2018
Thanks, Hannah, for being such a great customer and helping to spread the word!
Kimberly Garcia
1 reviews US
Great Online Boutique!
I ordered some platform espadrille sandals from Impressions. The shipping was super fast. My package got here in days. Prices are fair & they items are good quality. I would definitely shop here again & would recommend to anyone.
Date of experience: August 03, 2018
Thanks, Kimberly! We look forward to serving you in the future!
Karen Holmes
1 reviews US
Impressions Online Boutique is my favorite!
Impressions Online Boutique is my favorite way to shop. I save so much with the free shipping and my packages arrive so quickly, usually the very next day! I am always so appreciative of the great customer service and quick responses to my questions. I have had to make returns at times and the process is so simple. The best part of being a VIP customer at IOB is the ability to save my VIP points and earn 30% off my purchases!
Date of experience: October 10, 2018
Thank you for such a glowing review, Karen! We work everyday for our customers and love reading reviews like this!
Kenzie Moore
1 reviews US
Updated
Had some troubles or confusion in the beginning but when explained and discussed with a customer service rep she had it fixed right away. The dress and earrings I did keep from my order are just as described and I love them!
Date of experience: October 29, 2018
Thank you for your honest feedback, Kenzie! We hope we can continue to serve you!
Bridget Glasby
1 reviews US
Extremely happy customer
I have been ordering from this company since 2012, I love this boutique. I always get exactly what I’m expecting, they are true to size, their customer service is great as well! I always get someone who stops me and asks where my clothes are from. My favorite thing about this company besides the awesome clothes is the shipping, always fast like so fast I’m not prepared for it showing up on my door step... lol I usually get my orders within 3 days, amazing.
Date of experience: January 09, 2019
Wow! Thank you so much for the feedback, Bridget! You've been with us since the beginning and we love your continued support. We hope to be able to continue to exceed your expectations!
Ashley Schmaltz
1 reviews US
Great place to order from!!!!
Just ordered 2 dresses and love them! I hesitate ordering online cause bad experiences with sizing and not getting what it looked like.... but this boutique is awesome! Dress fit great and looked exactly like it did online. Delivery was super quick too! Definitely won my business!!!!!
Date of experience: February 09, 2019
Thank you so much, Ashley! We look forward to being able to serve you again in the future!
Michelle Porchia
1 reviews US
Products came quickly and the quality…
Products came quickly and the quality of the items were even better than I expected! Thought it was an overseas company, but it wasn't! Customer service was great! Would recommend this company to my friends definitely!
Date of experience: February 13, 2019
Thank you, Michelle! Yes, we are based out of Northwest Arkansas and ship all of our orders from our location. We look forward to continuing to exceed your expectations!
Leyla G
1 reviews US
As a new customer I have to say that…
As a new customer I have to say that it's a great online store! Clothing is amazing and the prices as well. I would recommend this company to anyone!
Date of experience: February 15, 2019
Thank you for trusting us with your purchase, Leyla! We look forward to serving you in the future!
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About
A woman’s wardrobe is her opportunity to stand out and make a lasting first impression. Launched in 2012, Impressions Online Boutique offers a wide range of apparel to fit any woman’s unique sense of style. Our clothing and accessories are carefully curated to provide our customers the latest fashions. To keep our customers in style we post new arrivals daily, as well as offer stylist picks to help any indecisive shoppers. Impressions Online Boutique is a fashionista’s best place to create the perfect wardrobe. Beyond helping you look your best, Impressions Online Boutique strives to make every purchase a positive experience. Our top priorities are excellent customer service, exceptionally quick order processing, ultra fast shipping times, and a hassle-free return policy. We value your feedback, whether positive or constructive and we are continuously working to improve your experience. If you are a first-time visitor or long-standing customer, we hope you will be thrilled with every aspect of your Impressions Online Boutique shopping experience.