Reviews 3.9
171 total
Katie Qualls Loor
1 reviews US
I love impressions boutique
I love impressions boutique. Their clothing, shoes and quality are of great quality and the shipping has been super fast! Love this boutique!!
Date of experience: June 11, 2019
Shannon Hearne
1 reviews US
Love this boutique
Love this boutique! It's like Christmas time every time that I go online to shop because they have something new everyday! The shipments arrive super fast, and the quality is very good. This boutique was very gracious and was willing to work with you to make sure you are completely satisfied. Excellent customer service! Highly recommend!!!
Date of experience: June 25, 2019
Bonna Roberts Schulte
1 reviews US
This boutique has consistently exceeded…
This boutique has consistently exceeded my expectations. The clothes are always even cuter in person, shipping is speedy, website easy to maneuver, communication is stellar. Just had my first experience with a return, and it could not have gone smoother. Customer service is top notch. Response time is the best I've seen. I am almost 60 years old and love cute clothes. They have every size to fit the fashion conscience lady. I'm a customer for life!
Date of experience: July 11, 2019
Sharayah Plantinga
1 reviews US
Love Impressions Online!
Love Impressions Online! Beautiful clothes, excellent customer service, fast shipping, and easy returns! Seriously. What's not to love?!
Date of experience: July 19, 2019
Katy
1 reviews US
Awesome Awesome Awesome company!!
Awesome Awesome Awesome company!!! The clothes are affordable, adorable & fit great!!! Best customer service too and you earn points for every dollar you spend to redeem for discounts!!!
Date of experience: August 06, 2019
KaylaChristine1523
1 reviews US
NEVER ORDER FROM THIS COMPANY!!
If I could give this 0 stars, I would. I ordered a dress for almost $60 to wear for my bachelorette party. It is absolutely gorgeous and great quality in the pictures. The model in the pictures was about 5'5 and was wearing a small. I am 5'0, so that is what I ordered. What came in was absolutely atrocious!! #1, the material was that of a freaking thin tarp or parachute. #2, IT SHOWED MY BUTT WITHOUT ME EVEN BENDING OVER! I am 5 inches SHORTER than the model. It came down to the backs of her knees in the picture. NEVER ORDER FROM THIS COMPANY!!!
Date of experience: March 21, 2020
Hi Kayla, We are sorry for your experience with this dress. Our customer service manager will be contacting you to help resolve this for you. We are surprised to read of the fitment issues you have described and we will plan to inspect the garment once we have received it back. It is possible that the dress was somehow defective and we failed to catch the issue during our inspection process. Please know that our intention is to never be misleading with our product images or product descriptions. We will get this issue taken care of for you and we hope we have an opportunity to earn your business in the future. Sincerely, The Impressions Online Customer Care Team
megan mcguiness
1 reviews US
Impressions boutique is an awesome…
Impressions boutique is an awesome company. I broke my shoe over a year ago and finally figured I would contact them to see if they could replace the shoe. Although, they could not replace my shoe given that it had been over a year of purchase, they still found a way to accommodate me by giving me 15% off. I don't know about you, but most companies wouldn't even do that. So thank you impressions!!!!
Date of experience: March 24, 2020
Rachel
1 reviews US
I came across this boutique online
I came across this boutique online. Ordered a few tops. Was tickled to death how adorable and of great quality they are. So I ordered a few more, and some earrings too. I find myself browsing their website every day. Am inlove with everything they have online. Great merchandise, shipped fast. Am going to be a repeat customer. Am glad I found them.
Date of experience: March 29, 2020
Anita Davis
1 reviews US
I am a first time customer and I am so…
I am a first time customer and I am so pleased with my purchase from this boutique. I will recommend this boutique to all of my friends and family. They are amazing. I will be a full time customer.
Date of experience: April 13, 2020
Shawn Ivory
1 reviews US
I absolutely LOVE Impressions!
I absolutely LOVE Impressions! The clothing is not only adorable and stylish but great quality. Shipping is super fast and returns are free and easy. They also have the best customer service team, which is so important when shopping online.
Date of experience: May 08, 2020
Lindsay Kent
1 reviews US
My FAVORITE boutique
I have been shopping with Impressions for the last 3 years, and it has been the best online experience I have ever had. The orders are always correct and arrive very quickly, the return process is seamless and simple, the customer service team is super attentive and respond to emails very quickly, and the clothes and items are super cute! I always get so many compliments. I also find the sizing pretty accurate which is important for online shopping:)
Date of experience: May 13, 2020
Alexa Bettis
1 reviews US
Fastest Order Ever
I placed my order on Friday morning (5/22/20) and it shipped out that morning. It was delivered around 7:30AM on 5/26/20. This was a holiday weekend and was still the fastest fulfillment and delivery of any order I've ever placed. My order was correct and everything was so cute!!! Will definitely order from Impressions again!
Date of experience: May 26, 2020
K. Wright
1 reviews US
I love this online boutique and spend…
I love this online boutique and spend on average around $100 a week! For the first time ever, the fulfillment of my order took so long (I live locally) that I called and inquired about it. I ordered on a Wednesday and on Friday it still was not fulfilled. I called Friday morning at 8 to inquire when it would get fulfilled. It got fulfilled late Friday afternoon. I feel like if I wouldn't have called, it would have been the following week before it was fulflilled/shipped. Usually they fulfill quickly, but not lately. It's hit and miss because a few weeks ago it was fulfilled same day- so I've learned to not order if you need it fairly soon.
Date of experience: June 29, 2020
K. Wright, Thank you for your review. We hope your merchandise was as expected once you received it. We apologize for the delay. COVID-19 caused many disruptions for our fulfillment and shipping operations in the last year. We hope we have an opportunity to earn your business again. Sincerely, Impressions Online Boutique
Nikki Minich
1 reviews US
Checks all the boxes!
I don’t know how anyone could give this boutique less than 5 stars—I would give them more if I could! Quality of clothing: amazing. Sales: frequent and substantial. Customer service: fantastic. Shipping: ridiculously fast. Keep doing what you’re doing, Impressions! You’re my favorite boutique! ♥️
Date of experience: July 06, 2020
Jamie Jacobs
1 reviews US
Favorite store ever!
I love this store so much! I gained a lot of weight with my pregnancy & had a really hard time finding clothes that fit me properly & were still my style. My confidence level got really low because of this. They are literally the only clothing store I like. & they make returns so easy. Usually companies always charge for shipping & shipping for returns. If you end up not liking something then you can ask for store credit & they don’t charge you for shipping. The clothing itself is also very high quality. Usually with these small businesses their clothing shrinks after one wash. I WISH there were more companies like them. Their clothing has made me feel so confident. 10 stars if i could!
Date of experience: July 11, 2020
Paige Plass
1 reviews US
Defect Merchandise
I am super disappointed with the quality of my order. I ordered a pair of shoes from the store and when they came in, they had different sized straps around the ankles. One sandal fit perfect and snug. The other sandal had stretched out or loose straps, which just fit super awkwardly. I have never ordered a pair of shoes before that came so mismatched from each other.
Date of experience: July 12, 2020
Paige, We are sorry for your experience. We believe we have resolved this issue satisfactorily with you. We hope to have an opportunity to earn your business in the future. Sincerely, Impressions Online Boutique
Jourdan Culpepper
1 reviews US
I have been shopping with this boutique…
I have been shopping with this boutique for a few years now and have never been disappointed! From the customer service to the quality of the pieces I’ve ordered, impressions boutique truly sets the bar high! Their customer service team is always so quick to respond and help me with any issue I have, such as changing my shipping address or cancelling an order for me when I selected the wrong payment method. I cannot recommend Impressions enough!!!
Date of experience: July 21, 2020
Caitlin Wester Rascoe
1 reviews US
Amazing all the way around
Amazing all the way around! Highly recommend!!!!!!
Date of experience: July 29, 2020
Lindsey
1 reviews US
Sizing is all off
I bought a few shirts from impressions a few years ago, and returned maybe 2/5. I liked the other ones I kept, and they fit well. I decided to update my wardrobe and bought 6 shirts. I used the sizing info, and read about the models size, as I'm sometimes a S and sometimes a M. I received m shirts quickly, and will be returning 3 or 4. The sizing is completely off. I purchased a small in a shirt that stated it ran large, and the small was for a bust 38 inches. No way. I love the shirt, but WAY too small. I also received a shirt that was so incredibly wrinkled in the package I can't even determine if it's cute or not. It's like it was wadded up in a ball and vacuum sealed. 3 or so of the items fit well and are cute, so I will be keeping.....but I'm not sure I'll shop here again
Date of experience: August 11, 2020
Lindsey, We are sorry that we fell short of your expectations. Accurately portraying sizing information is something we always are looking to improve upon and, admittedly, something we do not always get 'right'. We hope to have an opportunity to earn your business in the future. Sincerely, Impressions Online Boutique
Maria
1 reviews US
Amazing
Amazing! They helped me with my activate my account! Very responsive, considering I reached out at 11pm lol love this boutique!
Date of experience: August 13, 2020
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About
A woman’s wardrobe is her opportunity to stand out and make a lasting first impression. Launched in 2012, Impressions Online Boutique offers a wide range of apparel to fit any woman’s unique sense of style. Our clothing and accessories are carefully curated to provide our customers the latest fashions. To keep our customers in style we post new arrivals daily, as well as offer stylist picks to help any indecisive shoppers. Impressions Online Boutique is a fashionista’s best place to create the perfect wardrobe. Beyond helping you look your best, Impressions Online Boutique strives to make every purchase a positive experience. Our top priorities are excellent customer service, exceptionally quick order processing, ultra fast shipping times, and a hassle-free return policy. We value your feedback, whether positive or constructive and we are continuously working to improve your experience. If you are a first-time visitor or long-standing customer, we hope you will be thrilled with every aspect of your Impressions Online Boutique shopping experience.