Whitney
US
Review
Review of Impressions Online Boutique
Whitney
US
Dec 22, 2016
Poor Quality and Bad Return Policy
I found this website through Facebook advertising. I loved the look of some of their clothes, and purchased a pair of booties ($80), two cut-out shirts ($34-$36) and a scarf ($24).
I received them fairly quickly, I believe they offer two day free shipping. Unfortunately, this is the only positive experience.
One of the shirts snags on EVERYTHING! I'm actually impressed with what it grabs onto. But unfortunately, to wear this shirt, I have to wear a scarf to hide all the snags. The hem is starting to come apart as well, I assume I have about a month left with this shirt before it literally falls off of me. The second shirt was just unwearable. The cutout portion was sewn all wrong, so it pulls on the shirt awkwardly, and it digs into one of my armpits. To make matters worse, the cutout part bunches up, and lifts the shirt on one side. I would look like a crazy lady wearing this shirt in public.
When taking the scarf out of the bag, my finger literally went through the scarf. The material feels like paper and smells funny. It's cute enough that I just shower it in perfume and strategically place the hole in a place you won't notice it.
The booties are just okay. They're a different brand this website carries, and I would buy from them again, but I will find a different site to purchase from.
The return policy is awful. You have 14 days from purchase to return them and get your money back. I believe that you have 21 days from purchase day to get store credit. You will have to pay for shipping back to their store where they will inspect it. If it's not up to their standards, you will have to pay shipping to get this product back to you. YIKES! Clearly, customer service is on the back burner for them. Which matches up with the Wal-Mart quality with boutique prices. I didn't even attempt to return the unwearable shirt, I would be paying more money to be disappointed all over again.
You can't leave reviews on their website, which should have been the first indication to not buy from this company. Hopefully this will help somebody out there... if you decide to buy from this company, literally don't blink an eye once receiving them. Try them on and make a decision right there! Maybe rub up on a soft blanket to see if it will snag. ;)
Receipt photo:
Date of experiance: Dec 22, 2016