Reviews 4.1
540 total
Home Buyer
1 reviews CA
Not the best service
I had to deal with a clerk and go back and forth so many times that I almost walked away from the deal.
Date of experience: February 08, 2017
Marcia Payne-Haun
1 reviews US
Very Happy!
Jeanie Nasello was extremely helpful and made this transaction go smoothly, she also seemed generally caring as well. I would highly recommend Premium Mortgage to my friends and family.
Date of experience: February 08, 2017
Adam Gregson
1 reviews US
Highly Recommend Premium Mortgage
We recently used Premium Mortgage to finance our first house, we could not have asked for a better or smoother experience. Joel and Theresa were so helpful and quick to respond! I would and will recommend them going forward to anyone needing a mortgage.
Date of experience: February 08, 2017
Simmons
1 reviews US
One star is one too many...
Where to begin. First we started off with Laurie (if I could rate her individually, she would be a 5 out of 5 through and through), however we were then handed off to a processor Michelle. We get our initial email, that states nowhere in it that we cannot electronically sign our documents, which we did because we don't have easy access to a printer, or fax, or scanner and we didn't want to print pages upon pages of paper we will just have to shred anyway. So we sign everything, only to find out at the end of it, they either need us to print and sign or they can send us the docs via DocuSign...we are in MN...where was that option in the beginning? And all this time we are having the worst communication from Michelle...so we are reaching out to Laurie, even though her piece is technically done! Day of closing and we receive our documents...wouldn't you know it, they are wrong! They showed us residing in MI not MN...we had been in contact with the VP as well, who stated she would call us back, and never did. When we brought it to her attention that we did not get a return call, her response was "I didn't want to bother you with another call as I know you have been dealing with this all day"...uh, but you told us you would call us back, setting the expectation we are getting a call, so we are already prepared for an additional call. Just overall the worst customer service we have ever had. We have closed two loans with Quicken directly and never once had to wonder if they would call us back when they said they would, or that our docs would have the wrong state, or that we would have to resign everything cause they didn't accept are signature...oh and the kicker of this whole experience? They actually had to ask me if my husband was real!!! I handle all the finances in our home and so I was the main point of contact...are you kidding me?! They require him to write a letter telling them they can discuss all loan info with me, and he had to send it from his personal email...Would not wish working with them on my worst enemy...or maybe I would?
Date of experience: February 08, 2017
James Tempio
1 reviews US
Thanks!
They said what they do and did what they said. Thank you for being a professional and transparency organization!
Date of experience: February 08, 2017
Sarah Karpinski
1 reviews US
Great to work with
I would not hesitate to recommend Premium Mortgage to anyone looking for a mortgage. I had great service from each person I interacted with at this company.
Date of experience: February 08, 2017
James Penders
1 reviews US
Excellent.
The people we worked with to obtain our mortgage were the best. Laurie Jennings our loan agent was great at keeping us informed on every aspect of the mortgage process. Thanks we love our new home!
Date of experience: February 08, 2017
SSW (customer)
1 reviews US
The job got done in the end...but late
Premium Mortgage provides friendly but spotty service. I don't know what the norm is in this field, but we had multiple delays that seemed quite preventable. I had to send one of my forms 3 or 4 different times, a processor failed to send needed paperwork so we got stalled in the process over a holiday weekend, and I was asked to sign an obsolete form, which I pointed out had the wrong numbers but the sender didn't correct for several business days. All this left us trying to close the week of Christmas which of course became a convenient excuse to cite with each delay. Not too impressed.
Date of experience: February 08, 2017
Nancy Hennelly
1 reviews US
Teamwork
Great that everyone worked as a team in a very timely matter. Would highly recommend your services. Thank you
Date of experience: February 08, 2017
Kathleen Christy
1 reviews US
Ease
Karen's team was helpful and made the mortgage process a breeze. Highly recommended!
Date of experience: February 08, 2017
Taylor
1 reviews US
Excellent
I would recommend this company.
Date of experience: February 09, 2017
John Iannone
1 reviews US
outstanding professionals
Very good experience from start to finish. I had a unique deal with a tight deadline and Amy Bell and her team made it happen. Outstanding professionals at what they do. I'll be back!!
Date of experience: February 09, 2017
Jeffrey Luffman
1 reviews US
Great people and good service, we must yet improve.
If I wrote all of the parts of the process that went smoothly & finaminal cast of people at Premium, might never be motivated to improve. Competition look out, Premium is a hard act to follow. Amen
Date of experience: February 09, 2017
Manoj Rai
1 reviews US
Great
Every type of services provided was great.
Date of experience: February 09, 2017
Anthony Critelli
1 reviews US
Fantastic experience purchasing my first home
I contacted Premium as a first time home buyer with only limited knowledge of the purchasing process. They immediately made me feel at ease, and my loan officer (Michelle) was extremely helpful. She answered all of my questions, and was very quick to provide me with information and answers. The mortgage process went very smoothly, which I credit to Premium's hard work. I always knew exactly where I was in the process, and everyone at Premium ensured that I provided the right documents and had all of my questions answered. Overall, it was a great experience, especially for someone who is a new home buyer.
Date of experience: February 12, 2017
Katie Varrenti
1 reviews US
Wonderful experience!
Premium Mortgage has been such a pleasure to work with. Michelle Corbani is great at what she does and provides support from beginning to end. She is knowledgable, patient and so kind and as a first time home buyer I felt so at ease throughout the entire process. She is completely accessible and so willing to help her clients! Thank you Michelle, Wendy and Premium Mortgage!
Date of experience: February 14, 2017
Peter Pecora
1 reviews US
They made purchasing a house easy.
The staff was responsive and thorough with all information needed in purchasing my home.
Date of experience: February 14, 2017
Jennifer Appenheimer
1 reviews US
Very Good Experience
Everyone I spoke with or met was very helpful.
Date of experience: February 15, 2017
Lilian Rudy
1 reviews US
Awesome company-I would highly recommend!
They were so effiecent and helpful. No complaints whatsoever. I would recommend premium mortgage to anyone! Great company and great people to work with!
Date of experience: February 16, 2017
Nicole Titus
1 reviews US
Can't say enough good things...
Phyllis Harberer is by far the best loan officer I could have asked for. From the day I met her in person I could tell she genuinely cares about her clients and making this experience as smooth as possible. Begining to end she was always there and on top of everything. I never felt like I was alone through the process and her confidence always left me feeling at ease. Rebecca was also great, very prompt, and quick with everything. Neither of them have ever left me waiting around for answers and are very professional and organized... I could go on and on. Thank you so much!
Date of experience: February 17, 2017