Reviews 4.1
540 total
Darren Powell and Kristin Powell
1 reviews US
The employees at Premium Mortgage were …
The employees at Premium Mortgage were professional and most importantly patient. Whatever my husband, and I needed Premium Mortgage was able to help. I really enjoyed my experience with the mortgage company and would recomend anyone to the company. My husband and I are very much satisfied with our experience. ☺ Thank you Premium Mortgage Group.
Date of experience: April 04, 2017
Katie Miller
1 reviews US
Excellent Experience
I had the privilege of working with Premium Mortgage, specifically Jeanie Nasello and Courtney Mattice throughout my home buying experience. Jeanie provided an unmatched level of guidance, enthusiasm, and patience with my ever changing decisions. She was always responsive and very organized (even emailing me a last minute adjusted pre-qualification letter while she was on vacation)! Once I was introduced to Courtney, I enjoyed the same type of experience. I always felt able to check status, and ask questions without sensing any frustrations and that was so helpful as a first time buyer. I’m not always quick to be brand loyal, but this experience has made me just that with Premium Mortgage. It is no question that I would be happy to suggest Premium Mortgage to friends and family as an excellent company to work with.
Date of experience: April 04, 2017
Matthew Cooney
1 reviews US
Very Helpful
Premium mortgage was very helpful. It made the home buying process very easy and convenient.
Date of experience: April 04, 2017
Susan Jaworski
1 reviews US
GREAT SERVICE
Very help through a long process. They did what two other banks couldn't!
Date of experience: April 04, 2017
Sandra Arulf
1 reviews US
They seemed very disorganized in …
They seemed very disorganized in getting documents to the underwriter - they kept asking for documents that I had already provided, and not explaining what they really needed.
Date of experience: April 04, 2017
Jessica P
1 reviews US
Premium made the whole mortgage process …
Premium made the whole mortgage process easy and fast!
Date of experience: April 04, 2017
Brett O
1 reviews US
Amy Bell - Recommend to anyone!
Amy, Danielle, Molly and team were superub. They were quick to update us whenever we had a question and extremely helpful.
Date of experience: April 04, 2017
William Creary
1 reviews US
Fantastic service!!
Fantastic service!!
Date of experience: April 04, 2017
Diane Mckee
1 reviews US
Excellent!
Great job. Simple for me. Quick. Competent. Friendly.
Date of experience: April 04, 2017
Anne Baughman
1 reviews US
Thanks go to Sayuko for all her help …
Thanks go to Sayuko for all her help and taking time and patience in explaining the process.
Date of experience: April 04, 2017
James Heltzel
1 reviews US
Working with Premium Mortgage was a …great experience
Working with Premium Mortgage was a great experience for me. They really made me feel comfortable asking questions and understanding the loan process. I also liked that they overestimated closing costs so I wasn't blindsided by last minute fees and charges. Paperwork was easy I was able to print ,sign ,and scan and email documents from home. The only drawback is they sold my loan quick to another lender so I will have to see how my experience is this new company.
Date of experience: April 04, 2017
Charles Long
1 reviews US
Very pleased w/ …
Very pleased w/ Premium,efficient,helpful, and in my case,willing to help someone that wasn't very competent w/ electronic mail. Jackie Routsi was extremely helpful and several occasions had me come into an office for help. This not only made the process faster,it reduced my 'worry' a lot. She was terrific. Lindsay Kerr was also a great person to work w/ and would also send a separate txt before electronic mail was sent that needed my attention. I would provide my highest reccomendation!
Date of experience: April 04, 2017
Deborah Bush
1 reviews US
The team is amazing!
The team is amazing and the process was made so easy. Karen walked me through everything and made sure that I knew exactly what needed to be done. Highly recommended!
Date of experience: April 04, 2017
Ryan Worden
1 reviews US
Second time using Premium Mortgage
Second time using Premium Mortgage. Great experience
Date of experience: April 05, 2017
Walter
1 reviews US
Premium Mortgage was excellent to me
Premium Mortgage was excellent to me. I had to get the mortgage approved very fast due to my working schedule that requires me to travel overseas monthly. In less than two weeks they accomplished that. My communication with them was very effective. They always respond to my e-mails and phone calls in a fast manner. Excellent!!!!! I will use them again many times if I need in the future.
Date of experience: April 05, 2017
Denise Riley
1 reviews US
I enjoyed very much working with …
I enjoyed very much working with Darlene Williams & Theresa Pera very professional an always willing to assist with any questions that I had.
Date of experience: April 05, 2017
A. Duncan
1 reviews US
Premium Mortgage is stellar!
Let me start by saying that this is the absolute best, most effortless, honest, and enjoyable home purchasing experience I've ever had! Working with Premium was far and above the best customer service experience I could have asked for! From start to finish, Karen and Courtney were incredibly helpful, responsive, and a joy to work with. They took the time, day & night, to answer all my questions, and keep me posted every step of the way. This started as a home-buying endeavor, and it ended in friendship. We couldn't have asked for anything more!
Date of experience: April 05, 2017
Christopher Clow
1 reviews US
Absolutely amazing company to work …
Absolutely amazing company to work with. Had many doubts with being eligible for a mortgage and they guided us through the whole process. They made every step of the mortgage process very simple and straightforward. Thanks again Premium Mortgage!
Date of experience: April 07, 2017
Alan Guess
1 reviews US
Jolene and her team did a great job for …
Jolene and her team did a great job for us! She worked hard to get us the financing we needed for our first home!
Date of experience: April 07, 2017
John Story
1 reviews US
Overall we had a very disappointing …
Overall we had a very disappointing experience with Premium Mortgage. Our first representative, Julie Wilde, was extremely poor at communicating with us, going one point 2 full weeks without returning multiple phone calls and emails. Then she left the company without notice. Honestly I don't know what happened, but I would not feel bad if she were fired. I feel like we got a very poor interest rate, after we were promised "we will call you frequently when the rate goes down" We were allowed one switch if the rate went down, I'm sure it did between the time we locked in and when we closed but Premium was never interested in working with us once we signed up. In hindsight, the whole concept of selling our loan to another bank after closing proves we weren't getting a good deal. I would never use a third party like this again, and would instead deal directly with a bank. By the time we realized we should switch, we were too far into the process to back out. I would NEVER use Premium again, and would not recommend them to anyone.
Date of experience: April 07, 2017