Reviews 4
3,623 total
LG
1 reviews US
Item was used…not Factory Sealed as…
Item was used…not Factory Sealed as described. Blades were used. This was very noticeable so not sure why it was described as New. Item can’t be used because blades aren’t balanced due to prior damage. The saw was priced good but can’t be used so a total loss on purchase.
Date of experience: April 09, 2024
We are sorry to hear of the issue with your order. Rest assured when buying from us you are always fully protected. So it is not a total loss at all. We already reached out to you via email to help you get set up with a full refund for this order problem.
Ian
1 reviews US
I brought an iPad that was advertised…
I brought an iPad that was advertised as 256gb and no scratch or cracked however, the iPad I received have a small cracked on the side of the screen and some scratches on the screen and only 128gb
Date of experience: April 01, 2024
We are very sorry to hear of your experience with this iPad order. We would be happy to protect you, as we do all of our guests and get you fully refunded for this order issue. Please reach out to our customer service staff either by phone, or email at [email protected] and we can assist you right away in making this right!
Ethel
1 reviews US
I give one star because after I…
I give one star because after I received a quote for my earrings they didn't bother to respond to my email again. I loved the earrings I bought but I am not sure if I want to purchase jewelry from them again after being ignored for the gold I am selling.
Date of experience: March 24, 2024
Hi, Ethel. We are sorry to hear your experience wasn't ideal. Please email us directly at [email protected] so we can better address your concerns.
RIPPED OFF CUSTOMER
1 reviews US
THIS DRONE DONT WORK! SCAM!
It isn't a what went wrong this time its the only reason I bought this drone is because it said that it was tested and it all functions were fine. This was obviously a lie I would have tried calling the company and asking for my money back but they straight out lied and scammed me to begin with so I know calling them and asking for my money back is going to be pointless There's no way that they tested this drone because there's no video feed from the gimble. Unless they're stupid and they're testing it is having whoever owned the drone put it in the air just for a second and didn't look at the phone or check the video feed or check the gimbal which is one of the most important components of the of the drone. And that's what I got this drone for to begin with was to fix mine which my gimbal doesn't work so now I have two mavic pros but still no video. People like these don't need to be online selling anything. And if anybody else goes to buy something from this company
Date of experience: March 24, 2024
We are sorry to hear of the issue with your drone. I do wish you had emailed or called us about it as we would be happy to get you a full refund. We never scam anyone and are always willing to protect our guests and fully refund them if there are any issues at all. Please feel free to call me today or you can email our customer service inbox as well for assistance with your full refund return.
customer
1 reviews US
I received a broken Xbox you can reach…
I received a broken Xbox you can reach my number at 9183135985 it won’t turn on or nothing I’m trying to reach customer service to get a refund or a return
Date of experience: March 08, 2024
We are sorry to hear of your Xbox arriving damaged. I see you were trying to reach us outside of our business hours, which is why we did not respond right away. However we did send you an email with a pre-paid return label for your full refund. We are always happy to take care of any of our guest's issue and fully protect you.
Kane notarino
1 reviews US
The item I purchased (Scarface PlayStation2)
The item I purchased, did not work. You guys need a better verification system.
Date of experience: February 16, 2024
Kane. we are sorry to hear your game did not work. We back everything we sell with a 100% satisfaction guarantee. We would be happy to help you get a full refund on your order. Please feel free to either return the item to the store location it was picked up from, or we can also assist you with the return via email or the phone if you wanted to reach out to our customer service team for assistance. Whatever we can do to make things right and earn your satisfaction, that is what we are here to do!
Juan Trevino
1 reviews US
Staff was absolutely unprofessional,
Staff was absolutely unprofessional,
Date of experience: April 11, 2024
We are sorry to hear of the issue with your order. I want to learn more about this to see what I can do to assist you, and find out what happened. Can you please contact our customer support team about this either via phone or email at [email protected]. We always do whatever we can to make any order issue better.
customer
1 reviews US
Definitely No comment
Definitely No comment
Date of experience: April 07, 2024
We are sorry for whatever happened to cause your 1 star order experience. Please reach out to our customer service department either via phone or email at [email protected]. Whatever the issue was, we are happy to make it right!
customer
1 reviews US
Never got my item or refund
Never got my item or refund
Date of experience: February 12, 2024
We are sorry to hear of the issue with your delivery. We always take care of our guests and are here to protect you from the moment an order is placed until the end. We ship everything with full delivery insurances and cover any orders that are delivered incorrectly or received damaged with full refunds.
customer
1 reviews US
Worst Service and Product
bought a macbook and send me a iphone charger worst service device also had another issue than what was mentioned in the listing
Date of experience: January 18, 2024
Hello, we are very sorry to hear of the charger issue. We would be happy to help you get that corrected. Please reach out to our guest services at [email protected] and we can work to make things better for you as we strive for 5 star service on every order!
Doroteia Jovita
1 reviews PT
Visited this website looking for a deal…
Visited this website looking for a deal but ended up with a faulty electronic device that stopped working within days. Attempts to resolve the issue were met with indifference and a strict no-returns policy. Left feeling cheated and disillusioned with their service.
Date of experience: January 16, 2024
We are sorry to hear of this issue with your order on our website. Please reach out to us today so we can gather more information about this situation and find a way to get you help. We always strive for a 5 star guest experience on all of our orders. We have a very guest friendly, full refund return, policy. Our customer service email for assistance with this is [email protected]
customermat
1 reviews US
I paid the overnight shipping and I got…
I paid the overnight shipping and I got it three days later argued with me on acts of God, but I never found a policy with UPS stating acts of God only shipping guarantees
Date of experience: January 14, 2024
We are again sorry to hear of the FedEx delay. We always strive for 5 star guest satisfaction. We want to help protect you and have issued you a full refund for your order's shipping costs. Thank you for shopping with Pawn America.
customer
1 reviews US
Ordered a Lenovo i3 laptop
Ordered a Lenovo i3 laptop, got a chromebook :\
Date of experience: January 06, 2024
We are very sorry to hear of the mix up with your order. We always make things right for our guests. If you received the wrong item, we will work with you to get you the correct one. Please contact us by email at our customer service email of [email protected] and we can work with you to quickly resolve this unfortunate issue.
customer
1 reviews US
Bass hardware broke in transit):
Bass hardware broke in transit): You'd think you could package it better for cross country delivery, it wasn't even in bubble wrap or anything - just shoved paper up top and bottom!!! Can't use it without this working
Date of experience: December 30, 2023
We are sorry to hear of the condition your item arrived in. That does not sound like the quality standards we hold ourselves to for shipping. We always want every order to arrive without any damage or issues, and if they do, we make things right. I just reached out to you via email in a effort to help earn your 5 star satisfaction and remedy the situation.
customer
1 reviews US
The item does not turn on.
The item does not turn on.
Date of experience: December 24, 2023
We are sorry to hear of the issue with your order. Please feel free to reach out to our customer service team either via email or phone and we are happy to get you set up with a full refund return today for this item to protect you and make things right.
Jacob
1 reviews US
Purchased a 360 bundle... haven't received item yet.
I'm being asked to review my experience but I haven't even received anything yet. I'm not sure if the package got lost.... I have no idea.
Date of experience: December 20, 2023
We are sorry to hear of the delay in your package arriving. Due to the Holiday season in December carriers are facing delays from seasonal package volume increases. I know it can be frustrating when this happens. However, on my end I do not see this as being the case with your order. It seems you ordered it on the 20th and it was delivered by USPS on the 21st. If you did not receive your package, please reach out to our customer service team right away either by email or phone, and we can help you investigate the delivery. But on my end I am currently seeing it as being delivered.
customerMusic Man
1 reviews US
BAD PACKING It came on time but the turntable was…
It came on time but the turntable was poorly packed causing the platter to bounce around and destroy the needle! It is an irreplaceable vintage Shure cartridge that there are no original replacement needles available. It is shameful to treat valuable irreplaceable items like that. That needle can only be replaced with questionable aftermarket products and will never have the same sound
Date of experience: December 07, 2023
We apologize for the poor packing that resulted in the damage to your vintage Shure cartridge. We appreciate your feedback and will take steps to improve our packaging to ensure that valuable items are properly protected during shipping. Please email us directly at [email protected] so that we can follow up and address any concerns.
customer
1 reviews US
Better Employee customer service
Employees are rude unfriendly don't know about products they sell
Date of experience: November 19, 2023
I am sorry to hear about your negative experience. That is not the kind of 5 star service we want to offer our guests. Could you please reach out to our customer service team at [email protected] so we can get some information from you and find out what happened?
customer
1 reviews US
I bought a porter cable stapler and it…
I bought a porter cable stapler and it does not work.
Date of experience: November 24, 2023
I am sorry to hear of the defective unit. We would be happy to help you get a full refund for this. Please reach out to our guest service department today by either email or phone and we can get that set up for you and help earn your full satisfaction!
Jake Lundstrom
1 reviews US
Left with my item vandalized after being mistreated
Yesterday, I visited a store to sell two nearly unused guitar amplifiers with excellent condition. However, I was taken aback by the online quote they provided, valuing each amplifier at a disappointingly low price of $80. As I needed to contribute to an emergency fund, my options were limited, and I reluctantly proceeded with the transaction. Additionally, I also brought along a snowblower for evaluation. Upon arriving at the store, the staff member informed me that they would only offer $70 for both amplifiers combined, which was a letdown considering the already underestimated online quote. To make matters worse, the staff member displayed unprofessional behavior by rudely shoving the amplifiers back at me when I declined their offer. Although frustrated, I informed them about the snowblower I intended to sell. The staff member then inspected the snowblower and proceeded to search for the serial number. To my dismay, they intentionally wiped off the serial number sticker with their thumb, rendering it illegible. Despite having recognizable traces of ink and mud on their thumb, they asserted that they could not accept the snowblower without a serial number. This deliberate act of tampering with my personal property can be considered vandalism, preventing its sale anywhere else. Importantly, these incidents were witnessed by two individuals accompanying me. As a customer of various establishments for over three decades, I have never encountered such mistreatment and disregard for professionalism as I experienced at this store.
Date of experience: October 27, 2023
Hi, Jake. We are sorry to hear your experience wasn't ideal. Please email us directly at [email protected] so we can better address your concerns.
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About
Pawn America is secondhand retailer operating 18 locations in MN & WI with great service and high quality new and used merchandise at low prices. We provide fast, friendly confidential cash loans, often in less than five minutes! We offer a first class shopping experience that presents a fresh approach to the traditional pawn culture and stereotypes. Come in and visit a Pawn America store near you or shop our online store at www.pawnamerica.com!