Reviews 3.5
40 total
Edyta
1 reviews US
Everyday Elegance: My Magal Bracelet Affair
I'm truly smitten with the understated elegance and enduring quality of my Magal bracelets. Over the past three years, my go-to has been a simple gold cord version that never leaves my wrist. Despite my daily immersion in baths, it remains steadfast and shows no signs of wear or tear. Recently, I decided to expand my collection with a charming red bracelet for my left wrist, a token of luck and protection. It effortlessly adds a touch of flair to my everyday look without being too flashy. With their reliable durability and subtle touches of luxury, these bracelets have become my staple accessories, effortlessly blending into my daily wear without sacrificing style.
Date of experience: April 08, 2024
Ria
1 reviews US
Beautiful, sentimental, very personal designs.
I got precisely what I hoped to get. I bought 2 constellation necklaces in different lengths so I can stack them. One has my children's stars and one my grandchildrens'. I also purchased a birthstone bangle with my children and grandchildren's stones as well as a safety pin link bracelet with my grandchildren's initials in diamonds. Can you tell I adore my family? LOL! I love the pieces - so well-made, well-designed and finely finished.
Date of experience: April 16, 2024
Jacob Folgate
1 reviews US
Subpar AI generated BS
This company is a joke, they charged me a premium price for a subpar mediocre product. They initially sent me an AI generated proof that I did not approve of. They later corrected the proof for a more accurate representation of what I sent them. However, once I received the product not only was it the incorrect iris, but the metal on the charm itself was tarnished.
Date of experience: May 01, 2024
Dear Jacob, I’m deeply sorry to hear about what happened with your Magal purchase! We care for your purchase before and after delivery! Our pieces are made up of the highest quality materials and this has been a rather unfortunate incident. Please send us an email with your order details at [email protected] and we’ll make sure to look into your concerns ASAP. Sincerely, Magal Team
Kany Mirza
1 reviews US
First off I love my new bracelet
First off I love my new bracelet! The packaging was super cute too. When I first placed my order I totally missed where to place the initials that I wanted, I emailed the customer service link and within hours I got a response that they have placed my order on hold until I email them back with the initials I wanted then it was confirmed once they received it and it being worked on! I did not expect such quick response which was great!
Date of experience: April 29, 2024
MV
1 reviews US
I have ordered twice so far
I have ordered twice so far - the first time, the item I ordered was just as lovely as I expected, I came back for the second time to order another one.
Date of experience: May 09, 2024
Duncan
1 reviews US
A perfect gift for a perfect day
Customer Support was excited to hear that the Orion necklace was going to my wife after the early arrival of our son Orion. Both baby and necklace arrived just in time for a beautiful first Mother’s Day for my bride. It made the most special day of our lives even more perfect!
Date of experience: May 13, 2024
Mike
1 reviews US
Scam
Ordered a necklace for my wife for Mother’s Day 3+ weeks before Mother’s Day. I still don’t even have a delivery date. Customer service is clearly AI. I’ve asked for a refund then they send me a fake tracking link that only shows that USPS has NOT even picked up my order. I feel like this whole company is some North Korean scam.
Date of experience: May 12, 2024
Dear Mike, We're deeply sorry to hear about your negative encounter with Magal! Customer satisfaction is our top priority, and truly apologize if you feel that was not demonstrated to you. But we want you to know that we appreciate your feedback, as it will only help us improve our services in the future. Please send us an email with your order details at [email protected] and we'll make sure to look into your concerns ASAP. Sincerely, Magal Team
Alisha
1 reviews US
Good customer service!
Jewelry is very delicate, but beautiful! If you want the piece to last, you will have to be careful with it, which is understandable for this price point. The bracelet I ordered is uncomfortable to wear due to the wire being exposed and scratching my wrist. I reached out to customer service when they offered to restring my bracelet free of charge!
Date of experience: May 09, 2024
Chrissy
1 reviews US
My order date was after mother's day…
My order date was after mother's day but ended up getting it 2 days earlier which was super awesome. It's a beautiful piece and was super easy to order no hassles.
Date of experience: May 15, 2024
Tam Tran
1 reviews US
Customer service is excellent
Customer service is excellent. Product not so much I order my bracelet and not happy with it I ask for refund unfortunately they dont accept back so I am disappointed in that. Otherwise company is good
Date of experience: May 13, 2024
Julia
1 reviews US
I'd been eyeing this necklace for quite…
I'd been eyeing this necklace for quite sometime and I finally pulled the trigger as a birthday treat for myself; so glad I did!
Date of experience: May 15, 2024
Lauren
1 reviews US
Bracelet made for a perfect Mother’s…
Bracelet made for a perfect Mother’s Day gift! Bracelet is beautiful and well made. Bracelet also arrived very quickly after ordering.
Date of experience: May 09, 2024
Kateri L Fitts
1 reviews US
Beautiful bracelet
Beautiful bracelet. Gift for my mom and she loved it but was too small. Will definitely replace. Great quality and beautiful piece.
Date of experience: May 01, 2024
sydney
1 reviews US
perfect day-of wedding gifts!!!
purchased personalized gifts for my sister, mom and mother in law for the day of my wedding! they came so quick and came beautifully packaged. can’t wait to gift them on my wedding day
Date of experience: May 15, 2024
Jimmy Baratta
1 reviews US
Worst experience I’ve ever had
Worst experience I’ve ever had. Cheap jewelry that is already showing signs of where after two days, including all of the plating coming off. Terrible customer service that refuses to refund or exchange. And a gift that was ordered significantly in advance of an expected date and it almost missed the date if not for dumb luck.
Date of experience: May 16, 2024
Dear Jimmy, I’m deeply sorry to hear about what happened with your Magal purchase! We care for your purchase before and after delivery! Our pieces are made up of the highest quality materials and this has been a rather unfortunate incident. Please send us an email with your order details at [email protected] and we’ll make sure to look into your concerns ASAP. Sincerely, Magal Team
Alex
1 reviews US
Worst online order experience I have…
Worst online order experience I have ever had. I ordered something for mother's day a month in advance and was told it would arrive in 7-9 business days. It is now one month later and it hasnt even shipped. When I have contacted them I am given the run around to such a degree it made me question if this is even a valid company. 4 refund requests later and all that they have done is given me "free shipping" due to the inconvenience. I do not want free shipping, I do not want the item. i want my money back
Date of experience: May 17, 2024
Dear Alex, We're genuinely sorry to hear about your frustration. We value your trust and are committed to resolving this issue promptly. Please try reaching out to our dedicated support team through our website's chat window or email ([email protected]). They're eagerly waiting to assist you and ensure your order arrives as soon as possible. Thanks for your patience and understanding. Sincerely, Magal Team
Morgan
1 reviews US
DO NOT BUY FROM HERE
DO NOT BUY FROM HERE! I would give this 0 stars if I could! This is the worst quality product and worst customer service I have ever encountered. I have truly never experienced such poor customer service and such poor quality items. The “gold” quite literally rubs off after a week of wear. The other 2 bangles I purchased literally snapped into pieces. When I reached out to customer service they said I could PAY to replace the bangles for $40 each. Atrocious. Save yourself the money and buy from literally anywhere else.
Date of experience: May 17, 2024
Dear Morgan, Let me start by apologizing for the entire negative experience! Magal always endeavors to provide an honorable experience to each customer, and we’re sorry not to make you feel that way! The 14-day mark is put into place for any manufacturing defects or issues related to the production of the jewelry piece. Beyond this time frame, manufacturing defects are not covered and maybe that could be the reason our team has quoted a cost for the repair. We’ll be attentive to your concerns and will try to focus on resolving them so we can continue to earn your trust again! Please email us your order details at [email protected] and we’ll be happy to assist you with your concerns. Sincerely, Magal Team
Mandy
1 reviews US
Perfection in the details
Love the options to make your perfect bead necklace with diamond solitaire. It was easy to visualize the piece and the sizing of the diamond. The red jade is stunning - the perfect shade of red. The bead size is dainty and a lovely pop of color. The black is striking and I love the facet of each bead. I definitely will shop again with Magal!
Date of experience: May 02, 2024
A. Dempsey
1 reviews US
Stunning Iris Pendant
I have ordered more than one product from this shop and love each piece. My absolute favorite is the iris pendant!!! You can order with confidence from this shop.
Date of experience: May 17, 2024
Marah Asaad
1 reviews IL
Underwhelming Experience
I bought a custom made necklace for my best friend, and it was expensive (I spent 748 shekels), it took 17 days to arrive. The packaging is REALLY underwhelming, for the price! It make me feel like I bought a 50 shekels necklace, I want my friend to feel luxurious when she gets this present but now it seems like I have to buy a nicer packaging to pack this in, plus the material doesn’t feel like it is coated with 18 karat gold, it’s not really shiny I hope that my friend likes it and I hope she believes me when I say that it’s coated in gold and that I didn’t buy it from TOPTEN I can’t add pictures here so who’s reading this doesn’t understand what I’m describing, but trust me on this.
Date of experience: May 19, 2024
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Fine jewelry, crafted from 14k gold and set with ethically sourced diamonds. Free shipping and returns on all US and UK orders. Up to 4 interest-free payments.