Reviews 3.5
40 total
Yaniv Klein
1 reviews US
String bracelet
the string bracelet was exactly as described, and my wife was really happy to get it, customer service was really helpful, helping me apply a missing promotion. delivery took some time, but over all I had a good experience
Date of experience: May 20, 2024
Allison Currie
1 reviews US
I purchased a bracelet for Mother's Day…
I purchased a bracelet for Mother's Day and it never showed up. I placed the order on 4/29 and as of today is "lost in transit". After speaking with Magal Jewelry I was told since I didn't purchase protection they are not responsible for THEIR shipping of my product. I will never shop here again and I suggest you do not waste your money......Plenty of other jewelry options out there :).
Date of experience: May 21, 2024
Dear Allison, We’re truly sorry to learn that your experience with your recent Magal purchase hasn't met your expectations. At Magal, transparency is at the core of our values, and we strive to ensure that all policies and charges are clearly outlined on our website. Our policies are easily accessible on every product page and other policy pages as well on the website. To address your concerns and provide personalized assistance, I kindly ask you to share your order details with us at [email protected]. This will enable us to investigate the issue closely and work towards resolving it. Your feedback is invaluable to us, and we're committed to making things right for you. Thank you for bringing this matter to our attention. Sincerely, Magal Team
Dustin Adkison
1 reviews PT
SCAM Company! BEWARE!
I see they have his reviews, but I'm pretty sure their actually a scam. I ordered an iris necklace for mother's day. It was guaranteed to be delivered by mother's day. I got an apology not on May 15th, and they haven't responded to anything since. I've emailed 4 times over 8 days.
Date of experience: May 04, 2024
Dear Dustin, We’re deeply sorry to hear that you haven’t yet received your order! Magal always endeavors to fulfill each order within our time frame. We agree that we have been facing delays for the past 2 weeks, but it's all resolved now! It’s impossible that we might have skipped your order. We’re curious to know your order details, so we can look at this case closely. Could you please share your order details with us at [email protected] so we can proactively help you with the latest updates? Sincerely, Magal Team
Christina
1 reviews US
Gift for my mother and mother-in-law
I ordered two necklaces from Magal Jewelry for Mothers Day for my mother and mother-in-law, and they were both beyond my expectations! I knew that I wasn't going to be doing Mothers Day on the actual date and ordered the week of and paid for expedited shipping, which was well worth it. They showed up the following Tuesday, and we didn't need them until Saturday! The one necklace was the birth month flowers on separate charms with the names engraved on the back. Did that one in gold and it was beyond gorgeous. Then the other one I ordered was the people charms with the girls and boys having their birthstones in them. Which was beyond adorable and surpassed my expectations. I will for sure order from this site again. Nothing but a breeze.
Date of experience: April 29, 2024
Sarah Trimm
1 reviews US
Great Father’s Day gift
This was my second bracelet from Magal. I’ve gotten them the past two years for Father’s Day presents. They are good quality, he has worn it every day for the last two years and the cord still looks the same.
Date of experience: May 23, 2024
Jacqie Q
1 reviews US
Gorgeous necklace
The jewelry is beautiful and I was kept up to date on the process as it was being made.
Date of experience: May 22, 2024
SJK
1 reviews US
Jewelry was as it appears online and as…
Jewelry was as it appears online and as described. Packaging is very classy. No additional wrapping required.
Date of experience: May 23, 2024
Tracie Pitre
1 reviews US
The website was super easy to navigate
The website was super easy to navigate. My order shipped very quickly and is absolutely stunning.
Date of experience: May 12, 2024
Claire Shabtai
1 reviews US
Great customer service
Great customer service, responded quickly and offered me help right away . Can’t wait to give my husband his gift ! I know he’ll love it
Date of experience: May 28, 2024
Cheryl
1 reviews US
I ordered a necklace at the end of…
I ordered a necklace at the end of April 2024 and I still have not received it yet. I have contacted customer service several times wanting a refund and was told that because I didn't spend the extra money on a protection plan there was nothing they could do. Customer Service contacted the USPS in NY City and USPS sent me a follow up that the item was declared lost. Since then I have been going in circles with the USPS and every department I've written to tells me is that the package is lost and to contact the company for a refund or replacement of the item. I am back and forth between USPS and this company. One tells me one thing and the other tells me something else. I tried to file a claim with USPS and it is a nightmare to file a claim, I am jumping through hoops to try to recoup some of the money I spent. I am extremely frustrated because I paid over $100 for this item and it seems like everyone is "trying" to be helpful, but the back and forth is very frustration. All I want is to get reimbursed, or at the very least replace the item I ordered and resend it to me. The frustrating part is I'm doing all the work as the consumer, I paid the money, and none of this is my fault. Buyer beware because as I've read through these reviews, it seems pretty common that items mailed out from this company "get lost" in the mail. I am now out my money, I have no necklace and no one else to turn to that is willing to help.
Date of experience: April 30, 2024
Dear Cheryl, We’re deeply sorry to hear that you haven’t yet received your order! Magal always endeavors to fulfill each order within our time frame. It’s impossible that we might have skipped or not shipped out your order. We’re curious to know your order details, so we can look at this case closely. Could you please share your order details with us at [email protected] so we can proactively help you with the latest updates? Sincerely, Magal Team
Wawisck
1 reviews US
I just got my third order from Magal
I just got my third order from Magal, Love the unique and dainty designs, shipping is fast too!
Date of experience: May 31, 2024
Amy Nusbaum
1 reviews US
I order a bracelet and they keep me up…
I order a bracelet and they keep me up dated on order and shipping.
Date of experience: May 21, 2024
Maria F.
1 reviews US
Beautiful products with original…
Beautiful products with original designs at a good price. The perfect graduation present. Packaging looks expensive and well done.
Date of experience: May 31, 2024
S. O
1 reviews US
Wonderful experience and great products
The website was very easy to navigate. Selecting my options for customising was really straight-forward. The whole process from ordering to delivery was seamless.
Date of experience: May 18, 2024
Cathy Lanzarotti
1 reviews US
This is my third order from Magal and I…
This is my third order from Magal and I and the people I give to as gifts are always thrilled. I have been wearing my string bracelet everyday for 3 years it still looks like new. I am beyond happy.
Date of experience: June 03, 2024
Anonymous
1 reviews US
Customer Service Will Not Reply
Have contacted the company 6 times now over the last 6 weeks for a refund on my order (paid for, but never received). They have not once even replied to my messages, and have not issued me my requested refund. Will never purchase from this company again and am extremely dissatisfied with their lack of customer service response. UPDATE: Don’t let their reply here fool you. I’ve already emailed them at their info email multiple times, they have never once replied in over a month now!
Date of experience: April 09, 2024
Dear Customer, We’re deeply sorry to hear that you haven’t yet received your order! Magal always endeavors to fulfill each order within our time frame. It’s impossible that we might have skipped or not shipped out your order. We’re curious to know your order details, so we can look at this case closely. Could you please share your order details with us at [email protected] so we can proactively help you with the latest updates? Sincerely, Magal Team
Susanne Doucette
1 reviews US
The products are great and the shipping…
The products are great and the shipping is speedy. I have not needed customer service because there are no issues. Nice packaging and love my pieces.
Date of experience: May 29, 2024
Lisa Kelleher
1 reviews US
Magal is my go to for treasures for…
Magal is my go to for treasures for myself as well as gifts for friends and my sister!! I am now on my 11th bracelet!! I have always been delighted with my purchases, the quality is superb, fast shipping, great prices and presentation. Highly recommended!
Date of experience: June 09, 2024
Cesar
1 reviews US
What made my experience browsing and…
What made my experience browsing and shopping from the Magal Jewelry website a breeze was its easy navigation of selecting and customizing a necklace I chose for Mother’s Day, shipping was as expected, shipped in a timely manner unless you pick expedited delivery, over all Magal Jewelry is doing great! I will be purchasing more items for other memorable occasions.
Date of experience: June 07, 2024
Victoria
1 reviews US
I received the MEN'S FOREVER ENGRAVABLE…
I received the MEN'S FOREVER ENGRAVABLE LINK(S) BRACELET with three links. The engraved links look nice. The overall bracelet is too small for a man in my opinion. This is more of a female bracelet. The adjustable string seems fine, but it’s very thin. I was expecting more considering the price of the bracelet. I reached out to customer service, but they didn’t have a solution for a better sturdier string.
Date of experience: June 10, 2024
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Fine jewelry, crafted from 14k gold and set with ethically sourced diamonds. Free shipping and returns on all US and UK orders. Up to 4 interest-free payments.