Reviews 3.4
112 total
Richard Griner
1 reviews US
Hard working people
Excellent work on a hard to do loan
Date of experience: November 10, 2021
Benjamin Turk
1 reviews US
Mickael was amazing!
Mickael was amazing! Great service! I just completed my third refi with Loan Guys. Highly recommend :) -Ben
Date of experience: November 10, 2021
Judith Cooper
1 reviews US
Good
Addison did a great job in getting my loan funded. I would do it again !
Date of experience: November 11, 2021
Ibuy
1 reviews US
The process was definitely more than…
The process was definitely more than the advertised 2 weeks ; however the overall experience was decent.My loan officer Shervin M. Was a very likeable guy. He was very accessible and helpful during the process. He was pretty straightforward about the obstacles that we were faced with. We were able to get it closed and I am thankful.
Date of experience: November 13, 2021
Shane Parks
1 reviews US
Over Promises, Under Delivers
This company has promised a quick refinance on an investment property. I have had a struggle with them every step of the way. A couple of examples are that they said we were waiting on Title to approve everything and in reality we were waiting on closing paperwork from my 2nd mortgage. I was expecting to pay that off after closing but they required it done at closing. Not an issue, but if they had properly told me the requirements we could have gotten the paperwork beforehand. Instead we wasted about 8 business days waiting for something I was able to get in 24 hrs. Another example was as we were waiting for closing, I received an email that they needed my social security. Again not an issue, but I could have given to that in week 1, not on the last day. The last part of this that really irritates me is that we scheduled a notary to sign. I specifically asked if we signed in the morning, when would I receive my funds. I was told that I would receive them by that afternoon. The notary was supposed to come by at 10:30 on Monday. At 10:40 I texted her to ask where she was at, and she told me that they had not yet sent her the paperwork. We had to reschedule to 12:30 that same day. I was then expecting my funds by Tuesday. That did not happen. On Wednesday I was told they funded the loan at 7AM. I was then told that it took 24 to clear. Obviously something different that what I was expecting from what they said on Monday. It is now Friday, and I still have yet to see any funds from this refinance. *Update I received my funds about 30 minutes after this posting. A guy from the title clearing company called and explained that his company dropped the ball in the last week. This guy paid me back his fee because of this. I gave this review an extra star because of this guy accepted that me experience was not up to expectations. I still have issues with Loan Guys and basically the expectations they set vs what I was delivered. I will say though, they are a legitimate company, and if you are worried about them scamming you, that should not be a concern.
Date of experience: November 19, 2021
victor thomas
1 reviews US
Great comp
Great company
Date of experience: November 23, 2021
William Johnson
1 reviews US
Mike H has been critical in helping me…
Mike H has been critical in helping me close multiple deals in the span of 4 months. Mike is very knowledgeable and worked hard to get my lending needs met.
Date of experience: December 01, 2021
Peter Bankins
1 reviews US
I appreciate the hard work Henry and…
I appreciate the hard work Henry and Jalil put into helping me get my loan.
Date of experience: December 01, 2021
JOSEPH
1 reviews US
"As little as 2 weeks to close" or maybe more accurately, 1 day short of 3 MONTHS to close!
First the positive - Joshua, (our rep) was great to deal with, I lost count of the uncomfortable conversations that he had to make keeping us abreast of the lack of progress on the loan, I felt bad for him. "As little as 2 weeks to close" or maybe more accurately, 1 day short of 3 MONTHS to close! After waiting a month and a half for the appraisal, they sent them to appraise our office rather than the house, causing another 2 week delay. The appraiser was absolutely clueless, using comps from 2 towns and over 7 miles away, when there were a TON of comps nearby. Assured all along that "the team" had everything ready to close once the appraisal was back, they then advised that they would need a new survey to proceed... yet another delay. Thankfully, my title company has a great rapport with the survey company they use, and it only added a week to the delay. Finally finished and ready to close, the lady at the title company that we've used for decades begged me not to use them again, she was asked to provide the same information 4 times before she refused and made them find it in their files, they remitted the wrong amount at closing, and still left her short $12 at the end of the day. The only thing they managed to do in a timely manner was add themselves to our insurance policy nearly two months before they closed the loan! With a credit score over 800, 75% LTV, a DSCR of 1.94, and a measly $125k loan, you'd think this would be an easy one!
Date of experience: December 03, 2021
Hi there Joseph. We apologize if you feel like you did not have a good experience. However, we do our best to make sure our clients are happy and get their loan in a timely matter. What happened with the appraisal company was unfortunately out of our control. We did our best to help and expedite the process for you. Like you said, our loan officer Josh did his very best to update you throughout the whole process and made sure that you were fully aware of what was going on. Congratulations on your new investment property and we hope we can do business with you again!
Mark M.
1 reviews US
I would like to say big THANK YOU to…
I would like to say big THANK YOU to Shervin Modir. He was amazing with the whole loan process. He made sure I was informed at every step and made the process go smooth and quick. I would definitely recommend Loan Guys.
Date of experience: December 04, 2021
Benjamin Perez
1 reviews US
Thank you Loan Guys!
I would like to thank Nate for helping us complete our loan. It was a tough process but Nate kept us updated each step of the day. Thank you all for your help and support. We definitely appreciate it.
Date of experience: December 09, 2021
Debbie Tomlin
1 reviews US
Initially when I spoke to my loan…
Initially when I spoke to my loan officer I was quoted a 14 day time frame as well as a specific interest rate ( below my current rate of 5%). After several weeks of going back and forth loan docs were completed 30 days later. At signing not only was my rate a lot higher but I was also charged $10k in closing, origination and misc fee's to write this loan. Had I not been in a situation that the cash out was already committed to another investment I would never have gone through with the loan. Not a very professional way to conduct business
Date of experience: December 11, 2021
Joseph W Neal Jr
1 reviews US
The process was long but Addison…
The process was long but Addison ,Matthew, Lindsay and Ben made it happen my lawyer look over my docs and told me there fees was phenomenal I recommend loan guys 👍🏼
Date of experience: December 14, 2021
Mehdi Marzouk
1 reviews US
Thank you for my first dream family…
Thank you for my first dream family home loanguys,Morci was helping thru all the process ,he’s very professional and he made it so easy Amazing company and i highly recommended , bravo ⭐️⭐️⭐️⭐️⭐️
Date of experience: December 16, 2021
Long term investor
1 reviews US
The team at LoanGuys.com was very…
The team at LoanGuys.com was very pleasant to work with. They were very receptive from the first moment I contacted them. I was very pleased with my first refi and since then they have been my go to team for refis and acquisitions. Every real estate investor need my team at LoanGuys!
Date of experience: December 24, 2021
yacine lakhoua
1 reviews US
I had a fantastic experience working…
I had a fantastic experience working with Morci Dakhli and the Loan Guys. Morci exceeded all my expectations and demonstrated an unparalleled level of professionalism.
Date of experience: December 28, 2021
Kimberly Barker
1 reviews US
Nate was really great to work with on…
Nate was really great to work with on our purchase.
Date of experience: December 30, 2021
Charles Portz
1 reviews US
Im a real estate agent by trade and…
Im a real estate agent by trade and work with lenders on a regular basis. This is a loan for me to grow my portfolio and needed to do a commercial loan. My experience was very frustrating and I would not work with this company again. No deadlines were met (not a single one) and my agent, title and myself all expressed extreme frustration with the lack of communication and response to emails. Had I had a smooth experience I would have done multiple more transactions with loan guys this coming year.
Date of experience: December 30, 2021
Hello Charles, We apologize as though you felt like you did not have a good experience. However we did our best to hit all deadlines but the deal itself was quite complex due to the fact that it was a commercial property you were trying to purchase. Our team did their best to respond and get you updated throughout the whole process. We do hope you enjoy your new investment property and reconsider working with us.
Mike
1 reviews US
Worst loan experience ever
The website advertises 12-14 day closing times for loans. My loan took almost 60 days to close and the delays were not caused by me. There was no communication that was truthful. It was so bad we almost lost our property because the sellers wanted to back out. Be very careful. UPDATE: The response from LoanGuys is simply another lie. I have copies of emails from the title company begging for information to finalize everything for the closing that went unanswered or were delayed by loanguys.
Date of experience: January 05, 2022
Hello Mike, I am sorry you felt like you had a bad experience. The title company that was used for this transaction held things up and unfortunately, we had no control over that. Our loan officers do their best to communicate with their clients every step of the way. We do wish you enjoy your new investment property and we hope you reconsider so we can further help you out in the future.
Cindricka LaJane Arrington
1 reviews US
Do Not Use Them
Do Not Use Them. This experience was quite poor. After nearly 60 days since putting the property under contract & ordering an appraisal with Loan Guys, they still have not come thru with funding and the contract expired. I ended up making a cash transaction to secure the property while Loan Guys kept lying about when I could close. My first rep, Josh left the company and the second Josh wasn't as communicative. I had to call often to see how things were progressing because no one informed me of when to provide files. Files weren't verified until day before expected close then I was informed of more requirements needed. This could have been shared 30 days plus earlier had anyone bothered to review my file before the last minute. The second Josh Y continued to use appraisal delays as the reason for why they were uncommunicative and 3 weeks later still no word on completion of underwriting once the appraisal was in. I was lied to constantly on the length of the process such as appraisal, underwriting, and close date. Their advertisement on 12 to 14 day close is untrue. Overall I will never recommend this company for no doc loans due to the poor customer experience and no delivery. If you read the company's comments to these reviews notice their wording, 'Sorry you feel...' They do not take responsibility for their oversights & omissions, at least the reps I interacted with did not.
Date of experience: January 10, 2022
Hello Cindricka, We apologize for the experience you had with us. Please contact our customer retention department at (833) 615-6267 Ext. 102, if you would like to tell us more about the situation so we can hopefully fix the problem. Here at LoanGuys.com, we want to further improve our customer’s experience with us and we take your concerns very seriously.
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With our team having more than 30+ years of experience and over thousands of funded loans, we are one of the top choices for real estate financing. Big or small, LoanGuys.com does it all. We pride ourselves on funding the impossible, successfully securing deals that traditional banks won’t consider. We are a no-experience required lender, which means you don’t need to have two to three successful deals under your belt just to qualify. Bad Credit? No Problem. We’ve got you covered there too. Our three main services are Rental Property Loans, Fix and Flip Loans, and Stated Income Loans. We currently have more than $100 million in available capital to invest. Getting pre-approved with our agents will take you just a few minutes and doesn’t require invasive credit checks. We are grateful to every one of our borrowers who have allowed us to grow our lending potential over the last three decades. Over the years, our borrowers have returned major profits for themselves and their investors, generating $250 million+ on $1 Billion in Capital.