Reviews 3.7
2,106 total
WILDA LINDQUIST
1 reviews US
Great Experience!
Great service, work with your budget and adjust as needed.
Date of experience: September 19, 2018
Terri Beverley
1 reviews US
Great Customer Service
Great Customer Service
Date of experience: September 18, 2018
customer
1 reviews US
Item was exactly as pictured on…
Item was exactly as pictured on website. White glove service was exceptional
Date of experience: September 18, 2018
Happy Customer
1 reviews US
and…
Furniture came meticulously wrapped and in perfect condition. Love the side tables.
Date of experience: September 16, 2018
Halerie Borkenhagen
1 reviews US
Absolutely love the chair
Absolutely love the chair and Now I would like another...next sale, perhaps
Date of experience: September 11, 2018
Shannon
1 reviews US
Negative experience made right
***addendum to my earlier review- I was contacted by a customer service representative after posting my review. She was very understanding and apologetic and offered to waive the shipping cost. I’d suggest if youre looking to buy a natural wood product to make sure you call and ask to see additional pictures or ask about variances. I appreciate that the time and effort was taken to make this right by Kathy Kuo Home. I bought a coffee table and while it was beautiful, it was much MUCH darker than what was pictured. I was told because it’s a natural wood this was to be expected and I would have to pay to ship it back. It cost us over $200 to be shipped back. The company that was scheduled to pick up the table came without notice and I was told by the truck driver that if I didnt get the box moved outside it would cost exponentially more to have them come inside and pick it up. This would have been nice to know ahead of time and I didnt have the label so had to ask the pick up company to come back the next day. The table weighed 75lbs and I’m 9 months pregnant so had to have neighbors come and move it outside for me. I communicated all of this to the Kathy Kuo representive helping me w the return. Apparently the pick up was never rescheduled and the coffee table sat on my front porch for three days until I emailed again saying it was still there and the pick up was finally rescheduled.
Date of experience: September 11, 2018
Hi Shannon, Thank you for taking the time to provide honest and detailed feedback. We are so deeply sorry about this occurrence with the carrier handling your return pickup. We strive to provide the best shopping and delivery experience to our clients and we are saddened to hear about the physical effort you were required to put forth in order to ready this item for pickup. I have passed your feedback along to our Logistics team to share with the carrier. We will be in touch shortly to further discuss your experience and how we can help make up for your less than ideal experience.
Emilie Soto
1 reviews US
No problems at all and the products is…
No problems at all and the products is absolutely stunning!
Date of experience: September 11, 2018
Catherine
1 reviews US
Beautiful products, ordered and delivered with care
I chose Kathy Kuo Home because of the third party customer service reviews I found online and they did NOT disappoint. Quality of service, attention to detail and beautiful product lines, delivered and built onsite (extra charges for white glove and installation were money well-spent) here for me made this one of the most positive purchases in my recent experience. I recommend Kathy Kuo Home and particularly Eileen, unreservedly! A+ experience!
Date of experience: September 11, 2018
Mary
1 reviews US
The bench we ordered is just what we…
The bench we ordered is just what we envisioned. It arrived in a timely manner in perfect condition.
Date of experience: September 11, 2018
Stacey O
1 reviews US
Substantial candlesticks
These were so gorgeous and even came with really nice candles! Home run!
Date of experience: September 11, 2018
customer
1 reviews US
Chandelier and Sconce
I ordered a chandelier and a sconce and both arrived in a timely manner and are absolutely beautiful
Date of experience: August 14, 2018
Peggy Bracewell
1 reviews US
Excellent service
Excellent service. Had a damage problem with shipping which was corrected very satisfactorily. Great service from Lotus Wong.
Date of experience: August 05, 2018
LEM
1 reviews US
Received the bench on time and in…
Received the bench on time and in perfect condition. I was accommodated on my request for late delivery.
Date of experience: August 03, 2018
Maggie N.
1 reviews US
I had a great experience with Kathy…
I had a great experience with Kathy Kuo. My china cabinet was delivered in perfect condition and is beautiful. The quality exceeded my expectations. I will definitely order from KK again.
Date of experience: July 28, 2018
Jenni
1 reviews US
Nice selection and quality
Nice selection and quality. Fast shipping. Love my purchase!
Date of experience: July 25, 2018
Judy
1 reviews US
I knew what I wanted and Kathy Kip…
I knew what I wanted and Kathy Kip found it for me at a good price. Had a problem with fabric being on backorder but always available to talk and try to resolve. Chairs are beautiful. Worth the wait. Thank you
Date of experience: July 20, 2018
Mike
1 reviews US
Nothing good comes fast :-)
So I had a problem with the time it takes for the table I purchased. It was a freight item so it takes a while to get it. I mentioned that in my old review that i was unhappy with two stars. The staff called me personally and gave me another 10% off of the cost for my wait and now I feel the wait was worth it. Thanks to the staff of KathyKuo for accommodating me !!!
Date of experience: July 13, 2018
Hi Mike, Thank you for your feedback. Our items are hand-crafted and bespoke and as such have a longer production cycle. We definitely understand your eagerness to receive your table and start putting it to use and are confident that you will love it once it arrives! I will be in touch soon with an update on the delivery of your order. Thank you, Valerie P.
customer
1 reviews US
Beautiful lamp
Beautiful lamp. Easy to install.
Date of experience: July 11, 2018
Traci Clark
1 reviews US
Great company to work with!
Great company to work with!
Date of experience: July 10, 2018
customer
1 reviews US
Great product and experience
Great product and experience
Date of experience: June 27, 2018
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Our mission is to provide access to the best and most beautiful designer furniture and home decor. Our diverse, hand-curated product selection is the best in the business when it comes to creating gorgeous homes and smart, solution-based designs.
Our designer furniture styles--including French Country, Industrial Loft, Coastal Beach, Mid-Century Modern, Modern Classic, Rustic Lodge, Global Bazaar, and more--make it easy to shop for the look you love for your home!